Tilly Cooper
Newcastle,Durham
Summary
Motivated student pursuing GCSEs in retail, demonstrating strong problem-solving and communication skills. Engages actively with customers to understand their needs while collaborating effectively with team members to achieve shared goals. Eager to learn and contribute, bringing a commitment to maintaining a safe and efficient working environment.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
college experience in retail
in a charity shop
newcastle, durham
10.2025 - 08.2026
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer complaints through calm, clear communication and effective problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Addressed customer concerns in a timely manner to ensure satisfaction. and escalated major issues to supervisor.
- Achieved service time and quality targets.
- Worked with team members to meet and exceed target results.
- Actively listened to customers to fully understand requests and address concerns.
- Maintained clean, safe working environments to eliminate accident risks.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Enhanced working relationships by participating in team-building activities.
- Adhered to schedule by efficiently managing time and tasks. using excellent planning and coordination skills.
Education
GCSEs - retail
westgate newcastle college
Newcastle upon Tyne, NET 2025 - Current
Skills
- Customer service
- Complaint resolution
- Sales engagement
- Effective communication
- Problem solving
- Time management
- Health and safety awareness
- Team collaboration
- Task collaboration
- Team building
- Active listening
- Communication skills
- Customer focused
- Problem-solving
Languages
English
First Language
Italian
Elementary
A2
Certification
- retail certified
Hobbies and interests
- fashion and beauty
- socialising
- travelling
- photography
- volunteering
Timeline
college experience in retail
in a charity shop
10.2025 - 08.2026
GCSEs - retail
westgate newcastle college
2025 - Current