Summary
Overview
Work history
Education
Skills
Hobbies
References
Timeline
Generic

Louis Rigby

Rochdale

Summary

Dedicated professional with experience in customer service and team collaboration, demonstrating problem-solving abilities and effective communication skills. Flexible and always willing to help customers and colleagues. Understand the importance of attention to detail, consistently delivering high-quality outcomes while managing multiple tasks efficiently. Committed to continuous learning and with a focus on enhancing customer satisfaction through listening, patience and empathy.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

College work experience placement

IT Brains Tech Solutions
Rawtenstall, Lancashire
01.2024 - 12.2024
  • Dealing with customer calls
  • Provided frontline tech support, fixing issues for customers
  • Involved in software support
  • Clearing & preparing devices
  • Learnt about different operating systems
  • Fixing hardware
  • Supported the team undertaking a variety of admin duties i.e., ordering supplies, dealing with invoices and payments
  • Developed proficiency in various software applications through asking and listening in the work place.
  • Maintained a high level of service whilst dealing with client queries and complaints.
  • Adapted to new situations and learned new skills quickly.
  • Managed time effectively to meet deadlines.
  • Made positive contributions to team and workplace, working consistently to achieve goals and tasks
  • Identified and resolved issues using critical thinking and problem-solving skills.
  • Demonstrated critical time management and organisational skills to balance studies alongside paid work.
  • Demonstrated accountability and initiative by proactively working with colleagues and customers


Catering assistant/waiter

Moorgate Catering
Rochdale
04.2023 - 03.2024
  • Providing support with kitchen work, setting tables, helping to prepare food, cleaning and washing up.
  • Participated in serving food and waiting on tables.
  • Took customers food orders and supported a number of catering events such as christening, birthdays and funerals.
  • Dealt with customer complaints. Ensured I listened to the customer and aimed to resolve these problems professionally.
  • Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Completed side duties such as refilling condiments, contributing to organised workplace.

Service Colleague

Asda
Rochdale
10.2024 - 07.2025
  • Delivered exceptional customer service by proactively listening to concerns and answering questions to ensure a positive shopping experience
  • Stocking and replenishing- ensuring shelves were stocked with products, were tidy and dealing with customer requests for items
  • Worked flexibly across various departments, working early shifts dealing with store deliveries and re-stocking shelves
  • Following procedures- adhering to supervisor guidance, following health and safety requirements, wearing uniform and protective footwear
  • In my it is important to communicate effectively with customers and colleagues. Often dealing with dissatisfied customers. I took pride in working to resolve the customers issue and ensure they had a positive experience.
  • Teamwork- this was a key part of my role, working well with others in a fast-paced environment. I often worked over my shift time to help colleagues ensuring work was completed
  • Adaptability- I worked flexibly taking on different duties in the store as required
  • Initiative- used critical thinking to solve problems, making decisions, and working without supervision.
  • Worked flexible hours, covering evenings, weekends and bank holidays.

Education

T level - digital infrastructure

Bury College
Bury, Borough of Bury
09.2023 - 04.2025

Skills

  • Hardworking
  • Willing to learn
  • Customer service
  • Team collaboration
  • Time management
  • Adaptability
  • Problem solving
  • Effective communication
  • Attention to detail
  • Complaint handling
  • Multi-tasking
  • Patience and empathy

Hobbies

  • Team sports including Rugby Union and Football
  • Helping at local rugby club
  • Volunteering to support Rugby club events and festivals

References

References available upon request.

Timeline

Service Colleague

Asda
10.2024 - 07.2025

College work experience placement

IT Brains Tech Solutions
01.2024 - 12.2024

T level - digital infrastructure

Bury College
09.2023 - 04.2025

Catering assistant/waiter

Moorgate Catering
04.2023 - 03.2024

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Louis Rigby