Tiler Thackeray - O'Neill

• Provided essential healthcare support within a challenging custodial environment, assisting with personal care, observations, and daily clinical tasks.
• Supported the rehabilitation and wellbeing of individuals by ensuring access to healthcare services while maintaining professional boundaries.
• Worked closely with multidisciplinary teams, contributing to structured handovers and accurate documentation to ensure continuity of care.
• Assisted with healthcare clinics, monitoring treatment areas and supporting minor medical procedures.
• Played an active role in health promotion initiatives, supporting improved health outcomes within the custodial population.
• Demonstrated professionalism, emotional resilience, and adherence to strict procedures at all times.

• Acted as the first point of contact for customers, providing clear information and resolving issues professionally.
• Managed check-ins and customer queries efficiently in a fast-paced environment.
• Cross-trained in housekeeping, demonstrating attention to detail and effective time management.
• Supported team members during busy periods to maintain service standards.

Volunteer Befriender – NHS North Bristol Trust, 2023
Provided emotional support and companionship to individuals facing personal challenges, using active listening and empathy to build trust and promote wellbeing.

Volunteer Helper – The Diamond Centre, Carshalton, 2019 – 2021
Supported children with additional needs in daily routines and activities, maintaining calm in demanding situations and encouraging social and cognitive development through structured engagement.

Volunteer Helper – The Diamond Centre, Carshalton, 2016 – 2017
Assisted with planning and delivering activities for children with disabilities, promoting accessibility, engagement, and positive social experiences.