Tiffany Fletcher
Mansfield,Nottingham
Summary
A highly adaptable and confident professional with five years of NHS experience, collaborating seamlessly with healthcare professionals to deliver outstanding patient care. An excellent communicator who fosters effective coordination within multi-disciplinary teams, ensuring efficiency and high-quality service. Thrives in high-pressure environments with a strong work ethic and a commitment to continuous professional and personal development, including annual mandatory training updates. Equally capable of working independently or as part of a team, with a natural ability to connect with people and build positive relationships. Known for a calming and reassuring presence, especially when engaging with children—an area enhanced by personal experience as a parent. A fast learner with exceptional attention to detail, consistently delivering precision, reliability, and excellence in every aspect of work.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Pre-registration pharmacy technician
Kings Mill Hospital (SFH)
Mansfield, Nottinghamshire
09.2021 - 04.2025
- Maintained patient confidentiality, adhering to all regulations related to healthcare privacy laws.
- Collaborated effectively with healthcare professionals for seamless coordination in patient care activities.
- Worked closely with pharmacists, enhancing knowledge about different medications and their effects.
- Adhered to health and safety guidelines at all times, ensuring a safe working environment within the pharmacy.
- Prepared medications under guidance, leading to increased productivity in medication dispensing process.
- Collaborated with external healthcare teams for positive patient care continuity.
- Medication Management: Dispensing medications to inpatients, wards, and outpatient clinics, checking patient own medicine and ordering medications if applicable and appropriate. Chart checking to ensure patient have the correct medications prescribed, completing medication reconciliations on patient admission.
- Instructed on correct use of prescribed medications and warned of potential interactions or contraindications.
- Assisted patients by explaining how to take their prescribed medicines properly.
Pharmacy assistant
Avicenna
Farnsfield, Nottinghamshire
02.2020 - 09.2021
- Managed stock levels effectively to prevent shortages or excesses.
- Educated customers about proper usage and potential side effects of prescribed drugs.
- Enhanced efficiency by organising medication shelves according to categories and expiry dates.
- Collaborated with multidisciplinary healthcare team for enhanced patient outcomes.
- Utilised comprehensive knowledge of over-the-counter medicines to provide accurate advice to customers.
- Dispensed medications under supervision of pharmacist, ensuring safe practices at all times.
- Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
- Minimised patient waiting times through excellent prioritisation and multitasking.
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Maintained confidential patient records in line with data protection laws.
- Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
- Delivered professional advice over the counter, recommending appropriate products and explaining correct application.
- Maintained high standard of patient care by accurately dispensing prescribed medications.
Pharmacy assistant
Well Pharmacy
Southwell, Nottinghamshire
02.2018 - 02.2020
- Dispensed medications under supervision of pharmacist, ensuring safe practices at all times.
- Managed stock levels effectively to prevent shortages or excesses.
- Maintained high standards of cleanliness within the pharmacy, promoting a healthy environment for customers.
- Improved patient care by providing professional advice on medications.
- Collaborated with external healthcare teams for positive patient care continuity.
- Observed clinical guidelines to maintain operational compliance.
- Applied correct pricing structures and controls for pharmacy, POM and GSL products.
- Consulted patients on current conditions and provided treatment advice.
- Maintained detailed patient records with lists of medications and key personal details.
- Dispensed medication accurately against customer prescriptions.
Care support worker
care watch
Mansfield, Nottinghamshire
06.2016 - 12.2017
- Provided emotional support for distressed individuals to foster calm environments.
- Assisted with daily living activities, enhancing residents' comfort and well-being.
- Attended to basic medical needs, ensuring prompt professional attention when required.
- Facilitated social activities for improved mental stimulation and engagement.care
- Maintained clean and hygienic surroundings, promoting health and safety standards.
- Delivered high-quality care by closely following individualised care plans.
- Collaborated on multidisciplinary teams for comprehensive patient care.
- Promoted a positive attitude among co-workers fostering an agreeable work atmosphere.
- Worked closely with families, providing updates on loved ones' wellbeing.
- Enhanced patient dignity with respectful personal care assistance.
- Ensured medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
- Documented all care provided accurately, improving communication amongst team members.
- Supported mobility-impaired patients, fostering independence while ensuring safety.
- Addressed dietary needs by preparing nutritionally balanced meals.
- Managed anxiety or agitation in patients through calming techniques and strategies.
- Administered first aid when necessary; maintained certification through regular training courses.
- Administered first aid during emergencies; ensured immediate care before medical aid arrived.
- Maintained first aid kits, ensuring readiness for emergency situations.
Education
GCSEs - Maths, English, Science, ICT and Health and Social Care
Meden School
Mansfield, Nottinghamshire 09.2004 - 07.2009
NVQ Level 2 - Pharmacy
Buttercups
Mansfield, Nottinghamshire 02.2018 - 01.2020
NVQ Level 3 - Pharmacy
West Suffolk College
Bury St Edmunds, Suffolk 03.2023 - 04.2025
Skills
- Patient Care: Skilled in providing advice and support to patients regarding their medications, promoting adherence and understanding
- Regulatory Compliance: Knowledgeable in relevant laws and regulations, ensuring all pharmacy practices comply with legal and ethical standards
- Team Collaboration: Effective in working with other healthcare professionals to ensure optimal patient care and seamless operations
- Independent and Team Work: Capable of working independently while also being an excellent team player, contributing to a collaborative and supportive work environment
- Clinical Communication and Interpersonal Skills: Strong clinical communication and interpersonal skills, enabling effective interactions with patients, colleagues, and other healthcare professionals
- Multitasking Efficiency: Proven ability to manage multiple tasks simultaneously, ensuring timely and accurate completion of responsibilities
- Medication Reconciliation Systems: Experienced in using medication reconciliation systems to ensure accurate and safe medication management
- Communicating Medical Information: Skilled in effectively communicating medical information to patients, colleagues, and other healthcare professionals
- Patient Care Coordination: Proficient in coordinating patient care, ensuring seamless and comprehensive treatment plans
- Confidentiality Assurance: Committed to maintaining patient confidentiality and safeguarding sensitive information
- Regulatory Compliance: Knowledgeable in relevant laws and regulations, ensuring all practices comply with legal and ethical standards
- First aid awareness
Affiliations
- Spending time with my family
- Enjoying walks with my dog
- I love a holiday in the sun
- I absolutely love to cook for my family and friends
- Watching my sons play football
References
References available upon request.
Timeline
NVQ Level 3 - Pharmacy
West Suffolk College
03.2023 - 04.2025
Pre-registration pharmacy technician
Kings Mill Hospital (SFH)
09.2021 - 04.2025
Pharmacy assistant
Avicenna
02.2020 - 09.2021
Pharmacy assistant
Well Pharmacy
02.2018 - 02.2020
NVQ Level 2 - Pharmacy
Buttercups
02.2018 - 01.2020
Care support worker
care watch
06.2016 - 12.2017
GCSEs - Maths, English, Science, ICT and Health and Social Care
Meden School
09.2004 - 07.2009
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