Tiarnan McAlorum
BELFAST,Antrim
Summary
Dedicated professional with a solid background in customer service and relations. Proficient in numeracy, cash handling, and strict adherence to health and safety policies. Demonstrates adaptability in diverse environments, excelling in both independent and collaborative settings. Committed to enhancing customer engagement through a goal-oriented approach and eager to acquire new skills to contribute effectively to any organization.
Overview
10
10
years of professional experience
Work history
Customer sales assistant
Henderson Group - Eurospar
Lisburn , Antrim
02.2026 - 05.2026
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Increased customer satisfaction with prompt complaint resolution.
- Collaborated with team members to meet daily sales targets.
- Delivered professional representation of brand during interactions with customers.
- Built relationships with customers through friendly interaction and assistance.
- Managed stock level for effective store operation.
- Assisted customers to make informed purchasing decisions.
- Maintained shop floor cleanliness for an inviting shopping environment.
Pizza Chef - Shift runner
Four Star Pizza
Lisburn , Antrim
06.2022 - 12.2024
- Managerial position leading the team when on shift
- Enhanced customer satisfaction by delivering well-presented and tasty pizzas.
- Reacted swiftly to special dietary requests from customers, displaying versatility and adaptability.
- Contributed to team efforts in achieving daily targets without compromising on quality or service speed.
- Worked under pressure efficiently during busy periods, ensuring uninterrupted service.
- Handled multiple orders simultaneously without error, demonstrating excellent multi-tasking abilities.
- Ensured timely service with proficient dough handling and topping application skills.
- Upheld strict hygiene standards whilst preparing food, ensuring safe consumption for guests.
Pizza Chef
Fallones
08.2021 - 05.2022
- Demonstrated consistent quality control by maintaining high standards in pizza preparation.
- Followed precise recipes faithfully, maintaining consistency across all dishes served.
- Worked under pressure efficiently during busy periods, ensuring uninterrupted service.
- Assisted with menu planning, leading to more varied selections for customers.
- Handled multiple orders simultaneously without error, demonstrating excellent multi-tasking abilities.
- Specialised in creating traditional Italian-style pizzas that were praised by patrons for their authentic taste.
- Worked fast and accurately to meet customer needs and service goals.
Barista
Costa Coffee
01.2020 - 10.2020
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Managed high volume orders during peak hours maintaining quality of service.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
Kitchen Fitter/Maker
Majestic Kitchens & Bedrooms
07.2018 - 06.2019
- Adapted fitting methods for complex kitchen designs.
- Demonstrated strong knowledge of different materials used in kitchen design, contributing to quality output.
- Maintained safe working conditions whilst completing all tasks.
- Collaborated effectively with other tradespeople to ensure project completion on time.
- Achieved client satisfaction with high-quality installation work.
Pizza Chef
Milanos
05.2018 - 06.2018
- Coordinated effectively with front-of-house staff, resulting in seamless restaurant operations during peak times.
- Followed precise recipes faithfully, maintaining consistency across all dishes served.
- Worked under pressure efficiently during busy periods, ensuring uninterrupted service.
- Reacted swiftly to special dietary requests from customers, displaying versatility and adaptability.
- Contributed to team efforts in achieving daily targets without compromising on quality or service speed.
- Collaborated closely with kitchen staff for smooth operation during peak hours.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
Pizza Chef
Eatza Pizza
02.2017 - 01.2018
- Excelled at creating thin crust pizzas, becoming a favourite amongst regular patrons.
- Handled multiple orders simultaneously without error, demonstrating excellent multi-tasking abilities.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Prepared ingredients before busy period based on expected customer levels.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
Pizza Chef
Papa Johns
10.2016 - 01.2017
- Followed recipes to prepare different pizzas with correct topping amounts and arrangements.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Prepared ingredients before busy period based on expected customer levels.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
- Greeted incoming customers, offered menu information and documented orders.
- Used fryers , grills, and microwaves while following safety guidelines.
- Checked completed orders for accuracy, quality and presentation.
- Created an array of unique pizzas for diversifying the restaurant's offering.
Education
BTEC - Music
Corpus Christi College
GCSE - Religious Education
Corpus Christi College
OCN - Personal development
Corpus Christi College
NVQ - Hairdressing
Corpus Christi College
VRQ - Hairdressing
Corpus Christi College
Skills
- Throughout my employment at the aforementioned establishments, I have gained a sound knowledge base relating to customer service & customer relations I am a keen learner & am willing to acquire any additional skills necessary in order to facilitate any role that I may undertake I am a hard-working individual & would consider myself to be an asset to any future employer
- Key skills acquired include:
- Good numeracy skills
- Experience utilizing cash registers/tills
- Adherance to health & safety policies
- Stock control/checking
- Able to work individually or as a team
- Adaptable to various working environments/situations
- Punctual & well-presented
- Flexibility in schedule
- Consumer behaviour understanding
- Customer engagement
- Goal-Oriented approach
Employment Gap
January 2025 - January 2026
Stay at home dad to facilitate partner returning to work
References
References available upon request.
Timeline
Customer sales assistant
Henderson Group - Eurospar
02.2026 - 05.2026
Pizza Chef - Shift runner
Four Star Pizza
06.2022 - 12.2024
Pizza Chef
Fallones
08.2021 - 05.2022
Barista
Costa Coffee
01.2020 - 10.2020
Kitchen Fitter/Maker
Majestic Kitchens & Bedrooms
07.2018 - 06.2019
Pizza Chef
Milanos
05.2018 - 06.2018
Pizza Chef
Eatza Pizza
02.2017 - 01.2018
Pizza Chef
Papa Johns
10.2016 - 01.2017
GCSE - Religious Education
Corpus Christi College
OCN - Personal development
Corpus Christi College
NVQ - Hairdressing
Corpus Christi College
VRQ - Hairdressing
Corpus Christi College
BTEC - Music
Corpus Christi College