Cian Bradley

Result - driven Credit Hire Specialist with hand on experience in managing live hire claims within a fast - paced insurance environment at Esure. Skilled in controlling credit hire durations, minimising claims costst, and ensuring fair outcomes for customers and the business.

Key skills which I possses are as follows;

- Credit hire & total loss claims management.

- Diary management & case progression.

- Cost control & Negotiation with third party hire companies and solicitors.

- Attention to detail & Analytical skills.

- Team collaboration & workflow prioritisation.

• As a customer service assistant I provide warm, positive care from arrival to departure, encouraging return visits and repeat spending from customers
• This in turn provides a positive image for the company
• I ensure I assist customers with queries using product knowledge and service expertise
• I provide the highest quality of care when dealing with members of the public and fellow colleagues, ensuring all individual needs are met
• As part of my daily duties I replenish store inventory, monitoring stock demands to assess requirements of customers.

• As an apprentice I was responsible for shadowing my mentor and learning on the job
• I was responsible for removing existing fire places and installing new gas or electric fires
• Whilst undertaking my role at the company I quickly established that health and safety was of key importance and a top priority when carrying out installations
• As such, I ensured that all health and safety policies were adhered to, allowing me to provide the best quality of service to each customer, with minimal risk
• As well as this, I was tasked with providing a health and safety input to customers following each installation
• During the input, I provided a practical demonstration on the fireplace, outlining individual safety features
• This assured the customer that K&H fireplaces hold health and safety at the heart of their business.