Tianna Henry
Summary
Diligent professional with expertise in organizational management and communication. Proven ability to streamline administrative processes and enhance team collaboration. Committed to driving operational success and fostering a positive work environment. Strong interpersonal skills complement a solid foundation in customer service and problem-solving.
Overview
10
10
years of post-secondary education
8
8
years of professional experience
Work history
FOH Receptionist / Events Assistant
Warwick Business School
2024.05 - Current
- Provided operational and administrative support for academic programmes and corporate events, facilitating smooth day-to-day business functions in a fast-paced professional environment.
- Managed shared inbox, prioritising complex enquiries and coordinating responses among internal departments and external stakeholders to enhance communication efficiency.
- Maintain and improve administrative processes, ensuring accurate data management, efficient workflows and consistent service delivery.
- Manage financial administration processes through Opera, including raising purchase orders, processing invoices and maintaining accurate records in collaboration with finance teams.
- Supported onboarding and development of colleagues through training, knowledge sharing, and creation of guidance documents, improving integration and performance of new team members.
Developmental Psychology Research Assistant
Middlesex University
2025.05 - 2025.06
- Conducted comprehensive literature reviews for project groundwork.
- Expedited research progress using advanced statistical software such as SPSSfor data analysis.
- Improved research efficiency by meticulously organising data and files.
- Implemented strict adherence to ethical guidelines throughout the research process.
Senior Front of House / Waitress / Bartender
Urban Pubs and Bars – Singer Tavern
2022.12 - 2024.01
- Delivered exceptional customer service, creating a pleasant dining experience for all guests.
- Facilitated seamless dining experiences for customers through efficient table management.
- Collaborated with kitchen staff, enhancing overall efficiency of restaurant operations.
- Managed payments, resulting in accurate financial transactions.
Senior Front of House / Waitress / Bartender
Livelyhood – The Artful Duke
2021.08 - 2022.12
- Oversaw bar and floor operations, ensuring excellent guest service at all times.
- Resolved customer issues promptly, enhancing overall dining experience.
- Handled complex situations under pressure while maintaining high levels of professionalism.
- Collaborated with team members to provide seamless service during busy periods.
- Ensured smooth operations by effectively managing food and beverage inventory.
- Led team meetings, fostering a positive work environment and strong teamwork.
- Performed administrative tasks such as managing employee records and scheduling shifts efficiently.
Telephone Market Research Interviewer
Yonder Data Solutions
2021.01 - 2021.09
- Conducted comprehensive market research interviews for enhanced customer understanding.
- Ensured high-quality data collection by adhering to proven interviewing techniques.
- Showcased patience and persistence when dealing with difficult respondents, resulting in successful completion of interviews.
- Addressed respondent queries effectively, fostering positive participant experience.
- Recorded responses accurately in the system, improving overall data quality.
- Adapted quickly to new technologies and software used for data collection.
Business Administrator Apprentice
Gingko Independent Ltd
2019.10 - 2020.10
- Provided administrative support to the investment team, aiding in operational effectiveness.
- Streamlined office procedures to improve efficiency in investment processes.
- Streamlined bookkeeping procedures, leading to improved accuracy and efficiency in record keeping.
- Tracked and updated client portfolios using company software.
- Managed client correspondence to enhance communication and strengthen relationships.
- Coordinated regular reviews of client accounts with portfolio managers.
- Monitored cash levels within portfolios to optimise resource allocation.
- Managed confidential information securely, upholding privacy standards.
- Created comprehensive reports summarising data analysis. with detailed data analysis.
Retail Assistant
Primark Bromley
2018.06 - 2019.10
- Provided exceptional customer service by promptly addressing queries and offering relevant product information.
- Engaged with customers' needs and provided tailored advice and product recommendations.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Supported stock replenishment efforts to ensure optimal store presentation.
Education
BSC - Psychology and Counselling Skills
Middlesex University
2022.09 - 2025.06
CeMAP 1 - UK Financial Regulation
2020.02 - 2020.02
Business Administration Level 3 NVQ - Business Administartion
M.I.T. Skills
2019.10 - 2021.10
GCSEs -
Sedgehill Secondary School
2012.09 - 2017.06
Skills
- Client engagement
- Financial administration
- Data Management
- Client Database Management
- Project Management
- Logistical coordination
- Strong communication
- Adaptability
REFERENCES
Available upon request
Timeline
Developmental Psychology Research Assistant
Middlesex University
2025.05 - 2025.06
FOH Receptionist / Events Assistant
Warwick Business School
2024.05 - Current
Senior Front of House / Waitress / Bartender
Urban Pubs and Bars – Singer Tavern
2022.12 - 2024.01
BSC - Psychology and Counselling Skills
Middlesex University
2022.09 - 2025.06
Senior Front of House / Waitress / Bartender
Livelyhood – The Artful Duke
2021.08 - 2022.12
Telephone Market Research Interviewer
Yonder Data Solutions
2021.01 - 2021.09
CeMAP 1 - UK Financial Regulation
2020.02 - 2020.02
Business Administration Level 3 NVQ - Business Administartion
M.I.T. Skills
2019.10 - 2021.10
Business Administrator Apprentice
Gingko Independent Ltd
2019.10 - 2020.10
Retail Assistant
Primark Bromley
2018.06 - 2019.10
GCSEs -
Sedgehill Secondary School
2012.09 - 2017.06