Tilly Long

I currently work at The Old Mill Aldermaston as a Wedding and Events Specialist (Coordinator), this job role includes being part of the main management team that run the companies entirety for all administration, planning, behind the scene operations and practical elements like clientele relationships and coordination of events.

This job role includes below:

• Creating tailored event proposals based on client preferences and requirements.
• Managing logistics for various weddings and events ensuring seamless execution.
• Coordinating with vendors to secure services such as catering and decorations.
• Developing and maintaining strong relationships with clients to enhance satisfaction. - This includes; liaising with clients and couples, from the first enquiry, conducting show rounds and organising the final details of their wedding, logging all of which details and communications through Sonas (software).
• Ensuring adequate availability for show rounds and site visits.
• Operational responsibility and leading for 33% of the total annual weddings and other events. This includes setting up of the rooms and preparation of the venue, managing and operation of wet sales, staffing management and client liaison.
• Production of creating and marketing materials, brochures, company files and operational manuals.
• Creating and organising the publishing of social media content and market and other such marketing campaigns.
• Executing suitable graphic designs and other documents using software such as, Adobe creative, Canva, Adobe photoshop and other platforms similar.
• The job role also includes, creating blogs, organising and re-designing the company website, liaising with advertisement companies and other platforms to enhance and advance overall business performance.
• Organising network business events and inviting other suppliers to be stationed with us at the venue and meet new clients.
• Implementing feedback mechanisms to continually improve event offerings and services.
• Plan staff and resources within business budgets for minimised expenditure.
• Mentoring employees to maximise development potential.
• Delivering products and services in line with agreed arrangements and contracts.
• Manage contract negotiations between clients, seeking mutually beneficial outcomes.
• Increased client satisfaction by providing specialised support and advice.
• Implementing data security measures to protect sensitive information.
• Improving workflow efficiency with thorough process analysis.
• Negotiating favourable terms with vendors, securing cost-effective deals for the company.

My reasoning for currently looking at new jobs are, I would like to work more towards a career in the creative elements such as marketing, digital designs, artistic styling and writing.

I have always known my desired career path to be this, as I have an extremely creative brain and have been working towards a job role fit for this for a long time however, I was given a fantastic opportunity of working in the events industry for a while, hence why I have been part of that journey so far and completed an event planning course before starting my most recent jobs.

In this job role, I started out as an operational assistant for events and eventually worked my way up to becoming an event coordinator, however shortly left and started a similar but more advanced role within another company called The Old Mill, a wedding and event venue located in Aldermaston.

• Assisted in planning and executing various events to ensure seamless experiences for clients.
• Coordinated logistics including venue setup catering and decoration to create memorable atmospheres.
• Managed client inquiries and provided support throughout the planning process to address concerns promptly.
• Collaborated with team members to troubleshoot any issues that arose during events to maintain smooth operations.
• Developed creative concepts for engaging event themes.
• Provided administrative support as needed, contributing towards smooth operation of office duties related to event planning.
• Assisted guests during the event, enhancing overall experience and satisfaction.
• Met tight deadlines whilst handling multiple tasks simultaneously without compromising on quality or detail accuracy.
• Helped catering teams with food running and guest services to meet team goals.
• Loaded and unloaded supplies and equipment to foster seamless event setup.
• Completed venue set and breakdown, transporting and storing equipment safely.
• Set up equipment in pre-determined layouts and locations to meet event needs.
• Handled cash and POS transactions to process event sales quickly and accurately.
• Oversaw the closing procedures of the establishment after operational hours.
• Achieved optimal operational performance with regular maintenance and cleaning.
• Improved efficiency in serving guests by mastering various bartending techniques.
• Trained new staff in bartending techniques for improved performance,.
• Managed hospital kitchen operations, ensuring high-quality food preparation.
• Liaised with kitchen staff for timely and accurate food service delivery.
• Set tables with cutlery, napkins, glasses and centrepieces in line with 5* standards.

I started this company as a customer assistant, developed my skills and was offered the role of team support manager. This role was based on managing a team independently throughout various 24hrs in the day.

Role included the following:

• Led team in implementing process improvements to enhance operational efficiency.
• Coordinated daily operations and ensured adherence to quality standards across projects.
• Managed resource allocation and optimised workflows to meet project deadlines.
• Mentored junior team members and provided training on best practices and procedures.
• Developed and maintained strong communication channels within team and with stakeholders.
• Facilitated regular team meetings to discuss progress, address challenges, and celebrate successes.
• Implemented strategies for conflict resolution, fostering a collaborative team environment.
• Addressed customer complaints promptly, ensuring customer satisfaction and retention.
• Coordinated with various departments for seamless workflow.
• Boosted morale by recognising and rewarding exceptional work.
• Prioritised workload effectively, resulting in timely completion of tasks.
• Provided consistent leadership to maintain high levels of team performance and satisfaction.
• Steered project execution whilst adhering strictly to timeline constraints.
• Implemented staff rota schedules to ensure adequate coverage during peak times.
• Delegated responsibilities efficiently amongst team members.
• Maintained smooth-running business operations by delegating priorities to staff abilities.

My reason for termination is because, I was offered a great opportunity after completing a Level 3 course in Events and current experience from working within The Post Barn Wedding and Event Venue.

I of course started this role as a regular waitress and was soon offered a supervisor position.

My role included:

• Supervising a team of waitstaff to ensure exceptional customer service standards were consistently met.
• Trained new employees on menu items and service protocols to promote a knowledgeable workforce.
• Coordinated daily shift schedules to optimise staffing levels and maintain efficient operations.
• Monitored dining area cleanliness and organisation to create a welcoming atmosphere for patrons.
• Implemented best practices for food safety and hygiene compliance to uphold health regulations.
• Resolved customer complaints promptly to enhance guest satisfaction and experience.
• Assisted in inventory management and supply ordering to maintain adequate stock levels.
• Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
• Streamlined the ordering process with use of restaurant-specific software.

I left the previous company as, their Gymnast Director created her own independent company and offered me a job with her.

Role was as follows:

• Developed tailored training programmes for gymnasts of varying skill levels.
• Mentored junior coaches to enhance their instructional techniques and engagement.
• Evaluated athletes' performance to identify areas for improvement and growth.
• Implemented safety protocols to ensure a secure training environment for all participants.
• Organised competitive events that fostered teamwork and sportsmanship among gymnasts.
• Collaborated with parents to communicate progress and address concerns effectively.
• Designed conditioning exercises to improve strength and flexibility among gymnasts.
• Conducted workshops to educate athletes on injury prevention and recovery strategies.
• Trained students on safety protocols, reducing injury incidents.
• Improved gymnast flexibility by implementing new stretching exercises.
• Motivated athletes towards achieving personal bests through positive reinforcement techniques.
• Taught advanced tumbling techniques for improved competition scores.
• Taught gymnastics skills to children of varied ages, abilities and experience levels.
• Set up and safe proofed gym area before sessions.

This was a part time role alongside my further education and included the following:

• Assisted in developing and implementing training programmes for gymnasts of various skill levels.
• Mentored junior coaches and volunteers, fostering a collaborative and supportive coaching environment.
• Evaluated gymnast performances and provided constructive feedback to enhance skills and techniques.
• Organised and led practice sessions, ensuring all equipment was safe and readily available for use.

This was my first legitimate job, part time alongside completing my A levels and this role included:

• Delivering exceptional customer service by addressing inquiries and resolving issues effectively.
• Assisted customers in selecting products through knowledgeable recommendations and guidance.
• Organised promotional displays and ensured product availability to meet customer demand.
• Managed customer complaints with empathy and professionalism to ensure satisfaction.
• Maintained accurate records of customer interactions and transactions in database systems.

This company shut down in 2019, hence my resignation.