Tiago Varela

Outgoing person eager to assist team, always taking a new challenge as a opportunity to learn something new and willing to take on any task. Excellent costumer service skills developed over the 8 years working in customer service industry.

1 - I have always contributed to good customer service in my current role by listening to the customer and understanding it's needs as well as following trough with customer in regards to next steps until customer cases resolution. You can find evidence of this on my QA's results, call listening and feedback from my current and previous TL's.

2 - I would be good for this role due to my time with the company and knowledge that I have developed over that time.

Being able to deal with escalated calls and support the customers in terms of resolutions as well as being capable of having hard conversations.