Kristan Edmunds
Yeovil,Somerset
Summary
Dedicated and result driven individual with more that 15 years experience in the hospitality industry in South Africa and the Holiday Homes industry in the United Arab Emirates. Currently specialising in Communications. I am a resourceful individual that completes administrative tasks with speed and meticulous attention to detail. Proactively strengthens internal processes using excellent organisation and communication skills. Approachable team worker with a flexible attitude.
Overview
18
18
years of professional experience
Work History
Customer Operations Advisor
Capital on Tap
Cardiff , Vale of Glamorgan
09.2023 - 10.2024
- Assisted customers with daily queries pertaining to their Business Credit Card.
- Escalating Complaints or general dissatisfaction to senior management or relevant department.
- Providing customers with excellent service in a professional and efficient manner.
Online Platform Specialist
Key View Holiday Homes
Dubai , Dubai
07.2022 - 04.2023
- Handling Support messages on Airbnb & Booking.com and other platforms.
- Claims for damages or lost items at Properties.
- Communication overview across all booking platforms.
- Investigating and responding to Reviews (Google; Airbnb etc.)
Guest Communications
Key View Holiday Homes
Dubai , Dubai
08.2021 - 07.2022
- Communicating with Guests for arrival details and check-in information.
- Arranging check-in times for guests and making sure the check-in process runs smoothly.
- Looking after the needs of our guests during their stay i.e. Maintenance; Cleaning etc.
- Dealing with guest complaints.
Contracts Administrator
Sun International Vacation Club Sales
Sun City , South Africa
12.2013 - 03.2021
- Loading and processing of new memberships and contracts within the Sun International Vacation Club timeshares.
- Reporting of Sales Results daily through excel spreadsheets etc.
- General administration of offices and sales decks and showrooms.
- Control of stock, Leads generation and distribution thereof.
Sales Representative
Sun International Vacation Club Sales
Sun City , South Africa
06.2006 - 11.2013
- Reseller of Sun International Vacation Club memberships.
- Prospect new business clients through cold calls and leads and facilitate the sales process for clients with a view to resell.
- Managed the Vacation Club Rentals on behalf of BSP-JV clients.
- Developed the purchasing and rental procedures for Head Office to ensure efficient and streamlined processes.
- Handled day to day office administration and manages membership contracts.
- Facilitated all OPC (onsite promotion consultants) colleagues schedules and assignments during the Nedbank Golf Challenge at Sun City Holiday Resort, South Africa.
Skills
- Microsoft Office
- Team Collaboration
- Meeting Deadlines
- Attention to detail
- Exceptional Communication skills
Timeline
Customer Operations Advisor
Capital on Tap
09.2023 - 10.2024
Online Platform Specialist
Key View Holiday Homes
07.2022 - 04.2023
Guest Communications
Key View Holiday Homes
08.2021 - 07.2022
Contracts Administrator
Sun International Vacation Club Sales
12.2013 - 03.2021
Sales Representative
Sun International Vacation Club Sales
06.2006 - 11.2013
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