TIA MCLEOD
Berwick Upon Tweed
Summary
Dedicated caregiver with eight years of experience supporting individuals with severe learning difficulties, focusing on effective needs assessment and fulfillment. Completed first aid training and earned the Bronze Duke of Edinburgh Award through army cadets, illustrating commitment to skill development. Participated in various volunteer activities, including fundraising and community improvement projects, highlighting a strong sense of civic responsibility. Advanced to Lance Corporal, leading teams and mentoring peers, reinforcing leadership and teamwork capabilities.
Overview
8
8
years of professional experience
Work history
Early years educator
Cubs and kits family hub
Berwick upon tweed
2022.11 - Current
- Monitored participant use and handling of activity equipment to promote user safety and enhance overall experience.
- Fostered early childhood development by creating a supportive and stimulating environment for children aged 6 months to 5 years.
- Collaborated effectively with colleagues to provide essential support for children’s developmental needs.
- Provided high levels of care support to children to foster a secure and nurturing environment.
- Foster positive and supportive environments that enhance children's enjoyment and development during playtime activities.
- Observed children's behaviour and health to facilitate timely reporting of any changes or concerns.
- Maintained positive relationships with parents to enhance student wellbeing and engagement.
- Developed enriching activities for children to foster learning and development in a fun environment.
- Designed and implemented engaging lessons, games, and activities to promote effective learning and development.
Carer worker
Private
Berwick upon tweed, Northumberland
2019.11 - 2026.02
- Built strong relationships and encouraged trust with patients by providing continuous support and delivering best possible care
- Remained up-to-date on the latest treatments, care improvements and regulations, for continued satisfaction and improving patient wellbeing
- Supported patient with nightly routines, including helping the patient with getting ready for bed and getting the patient in bed and ready, upholding health and safety practices
- Provided a clean, hygienic environment for patients by performing cleaning tasks.
- Supported other care workers during difficult or two-person tasks when required.
- Supported those with mental and physical health problems with various social activities.
- Prepared various hot meals, other food and drinks according to client requirements and when requested.
- Conducted health checks on clients by measuring elements such as weight, temperature and pulse.
- Assisted with client care needs such as washing, dressing and toileting when required.
- Provided a supportive, caring and warm environment to clients throughout care service.
Meadow house
Berwick-Upon-Tweed
2022.08 - 2022.09
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Hotel Receptionist
The kings arms
Berwick upon tweed, Northumberland
2022.02 - 2022.07
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
- Coordinated transportation for guests, booking shuttles and private car service.
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
- Maintained a neat, presentable reception area through frequent cleaning and tidying.
- Provided excellent customer service throughout hotel visits, resulting in outstanding TripAdvisor feedback.
- Completed activity spreadsheets and shift checklists to streamline front-of-house operations.
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
- Minimised customer wait times during check-in and check-out.
- Promptly managed complaints and concerns of customers with a positive attitude and rectified issues to patron satisfaction.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Demonstrated full knowledge of all menu items, contents, and preparation methods.
- Optimised customer experience, serving each guest with sincere, positive, and enthusiastic attitude.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Cleaned and filled ice bins.
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
Supermarket team member
Haven
Berwick upon tweed, Northumberland
2021.03 - 2021.11
- Worked with tireless energy and drive to meet service targets and improve till-point efficiency.
- Provided outstanding customer care, effectively enhancing store reputation and regard.
- Greeted customers enthusiastically, engaging in conversation to ensure friendly, professional customer care.
- Maintained clean, hygienic checkout areas, upkeeping positive brand reputation.
- Handled fresh produce carefully, packing meat and fish separately for optimised hygiene.
- Merchandised middle aisles, displaying products in clear, appealing ways to maximise customer interest.
- Maintained clean, tidy shop floor environments for safe, positive customer experiences.
- Checked ID when required, checking dates and validity meticulously, reporting concerts to supervisors promptly.
Apprenticeship
Cubs and kits
Berwick upon tweed, Northumberland
2019.12 - 2021.01
- Monitored participant use and handling of activity equipment for optimised user safety and best-possible equipment
- Cared and supported for children aged 6months to 5 years
- Worked well independently and also in a team with others to ensure the children got the correct support that they needed.
- Ensured children received high levels of care, support and stayed safe at all times by closing monitoring activities and operations.
- Provided children with positive, happy and supportive environments throughout playtime activities.
- Closely monitored children's behaviour and health, reporting changes or concerns promptly.
- Maintained positive relationships with parents.
- Researched exciting and enriching activities for children.
- Facilitated engaging and age-appropriate lessons, games, and activities.
Cafe Waitress
The lookout
Berwick upon tweed, Northumberland
2018.04 - 2019.07
- Delivered attentive service, creating excellent dining experiences for guests
- Checked on tables, refilling drinks and promptly responded to requests
- Created an exceptional dining experience for guests by offering friendly and attentive service
- Maintained exceptional levels of food hygiene consistently meeting safety standards
- Processed cash and credit card payments and returned customers change when necessary
- Greeted new customers, answered initial questions and took drink orders
- Delivered exceptional, friendly and fast service
- Resolved problems promptly and escalated larger concerns to management
- Closed down the kitchen after each shift and precisely followed the closing checklist for kitchen stations.
- Maintained excellent cafe hygiene in compliance with company requirements.
- Delivered exceptional, friendly, and fast service to process high volume of food and drink orders at peak times.
- Prepared and served ordered beverages, including coffee, espresso drinks, and cocktails.
- Maintained brand image by keeping a neat personal appearance.
- Stocked and maintained silverware, linens and condiments.
- Delivered attentive service, creating excellent dining experiences for guests.
- Greeted and seated guests efficiently to establish prompt, high quality service.
- Maintained safe food handling standards at all times.
- Optimised customer experience, serving each guest with sincere, positive, and enthusiastic attitude.
- Greeted new customers, answered initial questions, and took drink orders.
Education
A-Levels - Level 3 diploma for the early years workforce
NCFE CACHE
08.2023
NVQ Level 2 - Childcare
Northumberland adult learning centre
2021.01 -
Level 1 - ict functional skills Ict
Northumberland adult learning centre
2020.01 -
NVQ Level 1 - Maths
Northumberland adult learning centre
2020.01 -
NVQ Level 1 - English
Northumberland adult learning centre
2022.01 -
NVQ level 2 - English
B - childcare at GCSEs
Skills
- Time management
- Compassionate demeanor
- Organizational skills
- Critical thinking
- Courteous
- Independent working
- Team collaboration
- Customer experiences
- Regional expertise
- Professional telephone etiquette
- Office administration
- Hospitality management