Tia Ferguson
West Bromwich,WestMidlands
Summary
Friendly and reliable customer service professional with experience in hospitality and retail. Confident working in fast-paced environments and providing excellent customer service. A hardworking team player looking to develop my skills in a new role with opportunities for progression
Overview
7
7
years of professional experience
Work History
Tanning Salon Receptinist
Aureum Tanning
10.2025 - Current
- Manage all appointment bookings via telephone and online systems
- Process cash, card and voucher payments accurately
- Maintained clean, tidy, and welcoming reception area to enhance customer experience.
- Responded promptly to customer inquiries via email and telephone, ensuring high levels of satisfaction.
- Delivered detailed information on sunbed usage and safety protocols to ensure customer understanding
- Managed daily opening and closing procedures to ensure smooth operations of the shop.
FOH Team Member
Ridgacre Table Table
03.2025 - 07.2026
- Served hot food and drinks, ensuring safety for staff and customers.
- Answered phones promptly, accurately recording and confirming reservations to enhance customer experience.
- Reported missing stock or lost inventory to management, supporting effective inventory management.
- Coordinated logistics for small and large customer events, ensuring smooth execution and satisfaction.
- Resolved customer complaints to maintain satisfaction and business loyalty
- Processed payments efficiently, handling cash, card transactions, and providing accurate change
Warehouse Associate
TJX Distribution Centre
10.2024 - 01.2025
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Facilitated warehouse order fulfilment by picking, packing, wrapping, and dispatching items on a daily basis.
- Responded to changing priorities and tasks designated by warehouse supervisors
Crew Member
McDonald's
05.2022 - 10.2024
- Delivered fast, accurate service for positive customer experience.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Operated multiple kitchen stations, including food prep, cooking, and dishwashing., including food prep, cooking and dishwashing.
Bartender
The Gough Arms
11.2021 - 01.2022
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
Waitress
The Dovecote
09.2020 - 11.2021
- Delivered meals and beverages promptly, ensuring accuracy and contributing to high customer satisfaction.
- Provided friendly and efficient service, managing high-volume food and drink orders during peak times.
- Ensured a tidy dining environment to enhance guest comfort and satisfaction., clearing tables and resetting them for new guests in a timely manner.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
Traineeship
Manor Pharmacy
09.2021 - 10.2021
- Assisted trained pharmacist in accurately and efficiently filling prescriptions
- Interacted with patients to receive and process prescription orders, ensuring clarity and precision
- Performed clerical tasks including answering phones, data entry, and managing inventory to support medication dispensing and organisation
- Created a tidy and organised workspace to support operational effectiveness
Work Experience
Smarty Pants Private Nursey
04.2019 - 04.2019
- Engaged children through diverse activities that fostered creativity and social interaction
- Prepared children's meals, adhering to dietary requirements while maintaining a clean cafeteria environment
Education
George Salter Academy
01-2020
Skills
- Cash handling
- Customer service
- Health and safety procedures
- Communication
- Organisation and efficiency
- Time management
- Problem solving
- Teamwork
- Microsoft Office
- Excellent telephone manner
Timeline
Tanning Salon Receptinist
Aureum Tanning
10.2025 - Current
FOH Team Member
Ridgacre Table Table
03.2025 - 07.2026
Warehouse Associate
TJX Distribution Centre
10.2024 - 01.2025
Crew Member
McDonald's
05.2022 - 10.2024
Bartender
The Gough Arms
11.2021 - 01.2022
Traineeship
Manor Pharmacy
09.2021 - 10.2021
Waitress
The Dovecote
09.2020 - 11.2021
Work Experience
Smarty Pants Private Nursey
04.2019 - 04.2019
George Salter Academy