Abby Charleston
Cumbernauld
Summary
Friendly and approachable, with skills in customer service and communication, coupled with knack for sales and maintaining cleanliness. Proficient in handling high pressure environments and ensuring a welcoming environment for customers.
Overview
4
4
years of professional experience
Work History
Tanning salon attendant
Indigo Sun
Cumbernauld
09.2022 - Current
- Provided excellent customer service to promote repeat business.
- Operated cash register, handled transactions, ensuring accurate financial records.
- Handled minor complaints professionally; escalated serious issues to management promptly maintaining good rapport with customers.
- Maintained a clean and sanitary tanning salon by performing daily cleaning tasks.
- Assisted clients in selecting suitable tanning products for desired results.
- Reached targets each week on lotion sales, as there was opportunity for commission.
Customer experience assistant (Waitressing)
Westerwood Doubletree by Hilton hotel
Cumbernauld, North Lanarkshire
05.2021 - 09.2022
- Improved customer satisfaction by providing efficient and friendly service.
- Utilised professional communication skills to resolve customer complaints.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
Crew member
McDonald's
Cumbernauld
02.2021 - 05.2021
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Resolved customer complaints quickly, restoring trust in our service quality.
Education
Bachelor of Arts - Politics
University of Stirling
Stirling 09/2022 -
Skills
- Service-Oriented attitude
- Professional etiquette
- Positive demeanour
- Cash handling
- Health and Safety Compliance
- Sales techniques
- Customer interaction
Timeline
Tanning salon attendant
Indigo Sun
09.2022 - Current
Customer experience assistant (Waitressing)
Westerwood Doubletree by Hilton hotel
05.2021 - 09.2022
Crew member
McDonald's
02.2021 - 05.2021
Bachelor of Arts - Politics
University of Stirling
09/2022 -
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