Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Thushari Sandamali Rosa

Thushari Sandamali Rosa

Chadwell Heath

Summary


Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organizational skills to enhance workplace productivity and efficiency.

Overview

20
20
years of professional experience

Work History

Global EA & Administrator

Lycatel Services Limited
01.2011 - 02.2025

Oversee administrative staff over 23 countries, providing and training to ensure smooth business operations. support senior management to make operational improvement while serving as the primary point of contact for external vendors and partners. oversee scheduling for events and liaise with cross-functional teams to implement new policies. Earned a promotion to senior administrator within a year for outstanding performance.


Customer Service Agent

Lyca Group of companies
01.2009 - 01.2010
  • Handled all activities related to Customer queries over the phone, meetings coordination, respond to emails and follow-up for closure of issues
  • Worked with full confidentiality in all aspects of assignments, maintenance of protocol procedures, management of information flow and follow-up on deadlines & commitments

Human Resource Assistant

Lyca Group of companies
01.2007 - 01.2008
  • Managed recruitment for all departments as per requirements
  • Handled all activities related to calendar management, meetings coordination, and follow-up for closure of issues
  • Kept control on activities in an efficient manner so that office runs smoothly by maintaining a variety of records related activities of division
  • Composing routine correspondence for the division

Pre-School Administrator

Lyceum International School
Colombo, Sri Lanka
01.2005 - 01.2007
  • Responsible for enrolment of admissions
  • Manage the school policy sternly
  • Recruitment coordination with candidates
  • Policy documentation and management

Education

BA Hons - International Business Management

Anglia Ruskin University
London

Diploma - Early Childhood Development & Education

Open University of Sri Lanka
Colombo

Certificate Level Qualified - Human Resource Management

Sri Lanka Institute of Personal Management, IPM
08.2025

G.C.E. A/L's - Accounts & Commerce Stream

Holy Family Convent, Sri Lanka

Skills

  • Database administration
  • Negotiation expertise
  • Computer literacy
  • Project coordination
  • Operations management
  • Leadership skills

Languages

English
Fluent
French
Fluent
Tamil
Fluent
Sinhalese
Native

References

References available upon request.

Timeline

Global EA & Administrator

Lycatel Services Limited
01.2011 - 02.2025

Customer Service Agent

Lyca Group of companies
01.2009 - 01.2010

Human Resource Assistant

Lyca Group of companies
01.2007 - 01.2008

Pre-School Administrator

Lyceum International School
01.2005 - 01.2007

BA Hons - International Business Management

Anglia Ruskin University

Diploma - Early Childhood Development & Education

Open University of Sri Lanka

Certificate Level Qualified - Human Resource Management

Sri Lanka Institute of Personal Management, IPM

G.C.E. A/L's - Accounts & Commerce Stream

Holy Family Convent, Sri Lanka
Thushari Sandamali Rosa