Microsoft Office
Abhi Gokhale
London
Innovation distinguishes between a leader and a follower.
Steve Jobs
Summary
Gold medalist EA / Office & HR Manager with 15+ years of experience in optimizing EA, Office operations and managing human resources, payroll, pms, OD, compliances and other functions, adept at leveraging QuickBooks and HubSpot for streamlined processes. Known for fostering a cohesive work environment and enhancing employee satisfaction through strategic planning and effective communication. Committed to driving organizational success and future growth by implementing innovative strategies and maintaining meticulous attention to detail.Diligent human resources and office manager with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.
Overview
15
15
years of professional experience
Work History
EA / OFFICE & HR MANAGER
CITIDWELL LIMITED
03.2024 - 01.2025
- Managing external suppliers to head office e.g
- Cleaners, utilities suppliers etc., managing contracts and price negotiations with office vendors as assigned / appropriate
- Organizing the office layout and ordering stationery and equipment, consumables, food and drinks
- Maintaining the office environment and arranging necessary repairs
- Handling mail according to our internal processes and CRM system
- Promote and continuously monitor a safe working environment for all personnel, customers and visitors
- Addressing employee queries regarding office management and resource issues, ensuring every staff member has what they need to deliver their role
- Planning company events, like parties, celebrations and conferences
- Physical set up for new starters
- Hardware troubleshooting and maintenance; liaising with printer suppliers and IT support
- Taking meeting minutes, preparing presentations, diary management (COO), managing group events calendar
- Supporting PM teams with their day to day requirements and also sourcing vendors
- Attend court with legal team on behalf of company
- Client gatherings or events
- Ownership of tenant satisfaction surveys; managing and acting on feedback received; managing feedback portal
- Carrying our research on complex matters
- Preparing reports for management and data & information analysis
- Advise staff and project managers on existing company policies and procedures, ensuring compliance with company policy, legislation, and best practice guidelines
- Responsible for the on-boarding and exiting of all employees
- Assist the HR Teams with the smooth and efficient running of the HR Department
- Working with an HR administrator to support HR consultants and COO for various HR projects
- Advise managers and take ownership of employee relation issues in accordance with the company’s disciplinary and grievance procedures and escalate to HR Managers and heads when necessary
- Ensure prompt, fair and legally compliant management of all employee Relation cases
- Represent the HR department at disciplinary meetings when required
- Manage employee probationary periods, to include coordinating probationary meetings, issuing outcome letters and attending probationary meetings when necessary
- Employee’s absences and lateness tracking by conducting monthly attendance reports analysis, return to work trends, interview and advise managers of measures to implement to facilitate improvement
- Responsible for the on-boarding and exiting of all employees, to include contract management, conducting company Inductions, pre-employment and eligibility checks
- Assist in the administration of payroll when necessary
- Assist in the day to day administration of dairy, meetings, and schedules and POD
- Undertaking copy/audio typing and word processing support to the team for the provision of required client related reports, letters, discharge summaries etc., including legal documentation, whilst prioritizing work-load and meeting deadlines
- Attending and participating in meetings
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes
- Researched and compiled data to prepare documents for directors to present during meetings
- Kept executives informed of upcoming commitments and responsibilities
- Attended meetings on behalf of executives, taking notes and recording minutes
- Made travel arrangements and booked accommodation for executives
- Answered phones and took messages or routed calls to correct people
- Welcomed arriving visitors and directed to appropriate meeting rooms
- Prepare monthly, quarterly, half yearly and yearly presentations required for upcoming meetings with various project leaders and teams
- Maintain itinerary of CEO, Directors, and COO for their travel plans and activities
PA / OFFICE MANAGER
NJ GROUP
05.2023 - 02.2024
- Organized and coordinated manager conferences involving up to 500 attendees
- Undertaking copy/audio typing and word processing support to the team for the provision of required client related reports, letters, discharge summaries etc., including legal documentation, whilst prioritizing work-load and meeting deadlines
- Attending and participating in meetings
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes
- Researched and compiled data to prepare documents for directors to present during meetings
- Kept executives informed of upcoming commitments and responsibilities
- Evaluated and assisted in developing office policies and procedures for improved workflow
- Opened, sorted, and distributed incoming mail, emails, and faxes
- Replenished snacks, paper, and other office supplies
- Attended meetings on behalf of executives, taking notes and recording minutes
- Made travel arrangements and booked accommodation for executives
- Answered phones and took messages or routed calls to correct people
- Welcomed arriving visitors and directed to appropriate meeting rooms
- Managed petty cash reimbursements and reconciliation
- Collaborated with admin teams, human resources, and finance departments on special projects
- Ensuring the smooth running of client and employee office environments including reactive and proactive maintenance
- This includes sourcing relevant contractors for approval by the Office Manager
- Manage contractors, ensuring a good level of service and escalating concerns to Office Manager where appropriate
- Preparing contractor invoices and expenses
- Ordering office supplies such as stationery & refreshments
- Troubleshooting issues with individuals on premises
- Improving existing working practices to find more effective ways of delivering the facilities services
- This includes identifying new equipment
- On the ground support, helping lawyers and support staff with general administration including photocopying, scanning, filing and printing
- Arrange couriers, manage post and scanning onto visual files where appropriate
- Booking meeting rooms
- Following and improving document control procedures
- Ensuring all documentation meets formal requirements and standards
- Organising and distributing documents within the project team
- Ensure that documents are shared at key times to facilitate the timely running of the project
- Support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
- Provide some support for new joiners in using the firm’s IT systems, and in the use of standard office packages
- Supporting meeting room attendees with basic IT set-up in meeting rooms such as linking to video conferencing facilities
- Streamlined office operations, coordinating conferences for up to 50 attendees while managing diverse administrative tasks, enhancing overall efficiency
- Meticulously handled documentation, including legal papers and client reports, prioritizing workload to meet critical deadlines
- Fostered cross-departmental cooperation, partnering with HR and finance on special projects to drive organizational improvements
- Identified and implemented process enhancements, sourcing new equipment to optimize facilities services and workplace productivity
- Provided comprehensive executive support, managing communications, travel arrangements, and meeting preparations to ensure seamless operations
ADMINISTRATOR
FDL LTD
07.2022 - 02.2023
- Maintained databases and filing systems to boost team efficiency
- Approved travel expenses and reimbursement requests submitted by employees
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations
- Organised and coordinated manager conferences involving up to 15 attendees
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes
- Researched and compiled data to prepare documents for directors to present during meetings
- Kept executives informed of upcoming commitments and responsibilities
- Evaluated and assisted in developing office policies and procedures for improved workflow
- Opened, sorted and distributed incoming mail, emails and faxes
- Replenished snacks, paper and other office supplies
- Attended meetings on behalf of executives, taking notes and recording minutes
- Made travel arrangements and booked accommodation for executives
- Answered phones and took messages or routed calls to correct people
- Welcomed arriving visitors and directed to appropriate meeting rooms
- Managed petty cash reimbursements and reconciliation
- Familiarity with ml, macos, fintech, adtech
- Collaborated with admin teams, human resources and finance department on special projects
- Streamlined administrative processes, enhancing team efficiency and reducing operational costs
- Managed events and conferences, ensuring smooth execution and positive attendee experiences
- Meticulously maintained databases and filing systems, improving information accessibility
- Handled travel arrangements and expense approvals, ensuring compliance with company policies
- Facilitated effective communication across departments, liaising with admin teams, HR, and finance on special projects
- Represented executives in meetings, capturing key decisions and action items
- Provided comprehensive administrative support, managing correspondence, scheduling, and office supplies
- Welcomed visitors and handled inquiries, contributing to a positive workplace environment
- Evaluated and improved office policies, implementing new procedures for enhanced workflow
- Leveraged familiarity with ML, MacOS, FinTech, and AdTech to support diverse business needs
- Streamlined administrative processes, enhancing team efficiency
- Managed databases and filing systems, improving information accessibility and operational workflow
OFFICE ADMINISTRATOR
ECLIPSE HOTELS GROUP LTD
04.2022 - 06.2022
- Managed inventory and ordering, ensuring optimal stock levels and cost efficiency
- Digitized records for GDPR compliance, enhancing accessibility and data security
- Resolved customer inquiries and billing issues, improving client satisfaction
- Negotiated supplier contracts, achieving favorable terms and cost savings
- Streamlined office operations through efficient supply management and digitization, enhancing accessibility and GDPR compliance while resolving customer inquiries
- Fostered interdepartmental cooperation, maintaining smooth workflows and positive relationships while overseeing database accuracy and financial record-keeping
- Implemented new guidelines and procedures, improving staff compliance and organizing team-building activities to strengthen professional relationships
- Managed facilities, coordinated maintenance, and oversaw space planning, ensuring a well-maintained and efficient office environment
- Prepared and submitted detailed expense reports, audited travel claims, and negotiated supplier contracts, contributing to effective financial management
- Optimized inventory management and digitized records, enhancing GDPR compliance and data security while improving customer satisfaction through efficient issue resolution
SENIOR BUSINESS MANAGER - ADMINISTRATION / EA
CWAY INDIA FOODS & BEVERAGES PRIVATE LTD
11.2019 - 02.2022
- Planned, coordinated and optimised administrative procedures
- Monitored department workload, coordinating activities to minimise resource concerns
- Facilitated smooth information transfers between internal teams and third-party advisors
- Maintained strong working relationships with group and partner companies
- Notified staff of regulatory changes to maximise company-wide compliance
- Prepared periodic reports using ERP
- Tightened inventory controls to reduce stock loss
- Analysed administrative operations to identify and mitigate potential risk
- Prepared, filed and posted critical financial documents to support budget governance
- Directed operations for accounts, reconciliations and payroll
- Purchased office supplies and maintained reliable supplier relationships
- Controlled, monitored and documented administrative processes and procedures
- Oversaw compliance to high standards and accuracy, reviewing completed work and reconciling discrepancies
- Set office policies and procedures to keep team members coordinated
- Assessed employee performance on quarterly basis and implemented corrective actions
- Communicated policy changes and business priorities to streamline office team tasks
- Designed strategic schedules, rotas and workloads to promote productivity
- Created and submitted progress reports to upper management
- Input current metrics into tracking documents and spreadsheets and prepared reports
- Instructed employees in company policies and procedures, maximising compliance and consistency
- Delivered new hire training and mentored established staff on processes and procedures
- Oversaw recruitment for clerical staff, accounting and operations teams
- Resolved team conflicts and assisted with identified problems to maintain a sense of teamwork
- Partnered collaboratively with other departments to determine optimum schedules for special projects
BUSINESS CONSULTANT
AGC ASSOCIATES
06.2018 - 11.2019
OFFICE MANAGER & ADMINISTRATOR
LECHLER INDIA PRIVATE LTD
07.2016 - 05.2018
OFFICE MANAGER ADMINISTRATOR
RILIEVI INDIA P LTD
11.2015 - 05.2016
ASSISTANT BUSINESS MANAGER
EUREKA FORBES LTD
11.2014 - 11.2015
SENIOR OFFICE EXECUTIVE
KCPL LTD
03.2012 - 07.2014
BUSINESS EXECUTIVE
EVEREST FASHIONS LTD
10.2011 - 03.2012
BRANCH EXECUTIVE
THE FEDERATION OF UNIVERSITIES LTD
02.2010 - 06.2011
Education
LL.M -
07.2023
MBA - HUMAN RESOURCES MANAGEMENT
08.2021
LL. B - CORPORATE & IR LAWS
07.2017
M.COM - ACCOUNTS & FINANCE
05.2012
B. COM - BUSINESS MANAGEMENT
01.2008
Skills
- Operations management
- CRM
- Payroll
- Budgeting
- Workflow planning
- Policy modification
- Database administration
- Human resources
- Event coordination
- Project management
- Microsoft Office
- Attention to detail
- Continuous improvement
- AI
- HubSpot
- Entrepreneurship
- QuickBooks
- DocuSign
- HR policies and procedures
- Time management
- Office management
- Recordkeeping and file management
- Presentation skills
- Administrative improvement
- Ethics and compliance
- File organization
- Customer engagement
- Team building and leadership
- Employee relations
- Expense tracking
- Office administration
- Microsoft office proficiency
- Pricing strategy
- Resource management
- Handling complaints
- Strong work ethic
- Data confidentiality
- Logistics management
- Customer service management
- Records management
- Strong communication skills
- Benefits and compensation management
- Strong problem solver
- Recruitment and hiring
- Corporate social responsibility
- Human resources operations
Accomplishments
- Achieved transition to ERP by completing data transfer process with accuracy and efficiency.
- Collaborated with team of 200 in the development and redefining of payroll processes at EFL.
- Achieved error free pay outs by introducing SAP for compensation & benefits tasks.
- Achieved effective communication and tracking of people through effectively helping with field strategies for sales and marketing teams via Connecteams.
- Resolved snagging issues through tenant satisfaction surveys using ERPs.
- Supervised team of 12 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offTeam Building / Company RetreatsPersonal development programsHealthcare benefits4-day work weekStock Options / Equity / Profit SharingSoftware
SAP
MS Dynamix
Slack
Sage
ATIL
Monday
Officely
Officespace
Connecteams
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Gujarati
Upper intermediate (B2)
Interests
Travel & Tourism
Technology
Sports
Arts & Entertainment
Timeline
EA / OFFICE & HR MANAGER - CITIDWELL LIMITED
03.2024 - 01.2025
PA / OFFICE MANAGER - NJ GROUP
05.2023 - 02.2024
ADMINISTRATOR - FDL LTD
07.2022 - 02.2023
OFFICE ADMINISTRATOR - ECLIPSE HOTELS GROUP LTD
04.2022 - 06.2022
SENIOR BUSINESS MANAGER - ADMINISTRATION / EA - CWAY INDIA FOODS & BEVERAGES PRIVATE LTD
11.2019 - 02.2022
BUSINESS CONSULTANT - AGC ASSOCIATES
06.2018 - 11.2019
OFFICE MANAGER & ADMINISTRATOR - LECHLER INDIA PRIVATE LTD
07.2016 - 05.2018
OFFICE MANAGER ADMINISTRATOR - RILIEVI INDIA P LTD
11.2015 - 05.2016
ASSISTANT BUSINESS MANAGER - EUREKA FORBES LTD
11.2014 - 11.2015
SENIOR OFFICE EXECUTIVE - KCPL LTD
03.2012 - 07.2014
BUSINESS EXECUTIVE - EVEREST FASHIONS LTD
10.2011 - 03.2012
BRANCH EXECUTIVE - THE FEDERATION OF UNIVERSITIES LTD
02.2010 - 06.2011
LPU University - MBA, HUMAN RESOURCES MANAGEMENT
Shivaji University - LL. B, CORPORATE & IR LAWS
Mumbai University - M.COM, ACCOUNTS & FINANCE
Mumbai University - B. COM, BUSINESS MANAGEMENT
University of London - LL.M,
Similar Profiles
Azhar ShaikhAzhar Shaikh
Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
Selin YozkanSelin Yozkan
Store Colleague at Holland & BarrettStore Colleague at Holland & Barrett
Regina BrewRegina Brew
Registered Nurse at Ontario Health at HomeRegistered Nurse at Ontario Health at Home