Ren Bailey
Portsmouth,Hampshire
Summary
Dedicated professional with extensive experience in customer service and retail environments. Demonstrates strong skills in stress resistance, security measures understanding, and workplace health and safety. Experienced in cash handling. Proficient in stock management, and complaint resolution. Adept at customer interaction, empathetic listening, and client relationship building. Experienced in cash register operation, barcode scanning, and shelf stocking. Committed to maintaining cleanliness standards and adhering to health and safety procedures. Skilled in handling food and beverages, including pouring alcoholic drinks and conducting ID checks. Excels both independently and as part of a team with a focus on delivering exceptional service. Good experience in handling stock rotations and working under pressure in busy and stressful environments. This has overly helped me to be a quick thinker and efficient problem solver, and be persistent and not give up when things get tough. On another note though I will say I need to work on my confidence and not second guessing myself as i do tend to ask for a second opinion from time to time.
Overview
2
2
years of professional experience
Work history
Kiosk staff
Piglets pantry
Portsmouth, Hampshire
2023.12 - Current
- Ensured customer satisfaction by providing friendly and efficient service.
- Maintained clean and organised kiosk for a welcoming shopping environment.
- Handled cash transactions accurately, building trust with customers.
- Assisted customers in product selection to meet their needs.
- Resolved customer complaints swiftly, ensuring high levels of customer retention.
- Improved store presentation with regular cleaning and restocking tasks.
- Conducted daily opening and closing procedures meticulously minimising errors.
- Adhered strictly to company policies and procedures guaranteeing compliance.
- Maintained clean and safe working environment by wiping surfaces daily.
- Also contributed with stock rotations making sure stock was not only accounted for but organised by date too.
- Worked calmly and efficiently under pressure and busy situations.
- Worked well with others and as a team.
- Listened to customers opinions and took orders, showing good customer service skills.
Bar staff member
JD Wetherspoons
Southampton, Hampshire
2025.06 - 2025.12
- Ensured customer satisfaction by providing excellent service.
- Adhered to health and safety regulations strictly.
- Managed bar inventory for efficient operation.
- Prepared beverages, ensuring consistent quality.
- made sure allergen requests were taken seriously and leased back to kitchen.
- made alcoholic and non alcoholic beverages.
- Made pitchers as well as a range of cocktails.
- took food orders.
- worked well within a team to make sure the bar ran smoothly.
- ran drinks to customers when busy.
- and completed isle orders when needed.
-
Shakette
Shakeaway
Portsmouth, Hampshire
2023.08 - 2025.02
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Efficiently cleaned surfaces and appliances as well as mopped to maintain excellent hygiene and cleanliness across the store and to close on time and efficiently.
- Worked well in a team as well as work independently and result to quick thinking and problem solving to solve any issues i was met with, which displays good team work as well as the skill to work in an independent environment.
Education
A-Levels - Graphic and Digital Design
City Of Portsmouth College
Portsmouth05.2024
GCSEs -
The Portsmouth Academy
Portsmouth 09.2023
Skills
- Stress resistance
- Security measures understanding
- Basic mathematics
- Product arrangement
- Workplace health and safety
- Cash handling
- Stock management
- Complaint handling
- Customer interaction
- Cash register operation
- Customer Service
- Stock counting
- Complaint resolution
- Shelf stocking
- Empathetic listening
- Cleanliness standards
- Health and safety procedures
- Barcode scanning
- Client relationship building
- Customer service
- Cleaning
- Closing shifts
- Handling food and serving food
- Preparing, handling and serving drinks
- Independant work
- Teamwork
- Pouring alcoholic beverages
- ID checks
- Challenging the looking under 21 rule with alcohlic sales
Additional Information
Primarily looking for full time work. I'm willing to work a maximum of 40hrs a week and have no issue working on weekdays, weekends and bank holidays.
Accomplishments
I have a Cabin crew level 2 qualification that i got in 2019. And over the years i have also helped out with hosting a few and planning youth pride events.
Hobbies
I like to read all types of books and experimenting with cooking different meals when i get the chance. I also paint, draw and sculpt in my free time. Doing this not only relieves built up stress but its also something i enjoy to do and is a good creative outlet for me. I also tend to write poems too. All these things help me to stay grounded, calm and to keep my creative mind working.
Timeline
Bar staff member
JD Wetherspoons
2025.06 - 2025.12
Kiosk staff
Piglets pantry
2023.12 - Current
Shakette
Shakeaway
2023.08 - 2025.02
A-Levels - Graphic and Digital Design
City Of Portsmouth College
GCSEs -
The Portsmouth Academy