Thresa Devendra
Oxford,Oxfordshire
Summary
Versatile MSc Management and Business Analytics graduate with experience in hospitality, retail, customer service and logistics. Capable of managing customer interactions, coordinating teams, and resolving issues in fast-paced environments. Skilled in data handling and problem-solving, with expertise in Excel, SQL and Power BI.
Overview
5
5
years of professional experience
Work History
Team Member
JD Sports
Oxford
01.2025 - Current
- Assisted customers with product selection to enhance their shopping experience
- Processed transactions, ensuring accuracy in cash and card payments
- Collaborated with team to strategise and implement sales initiatives
- Maintained store standards through effective stock replenishment and visual merchandising
Supervisor
Nando's
Oxford
01.2024 - Current
- Managed daily operations, coordinating staff and ensuring compliance with food safety standards
- Led shifts, supervising team performance to maintain service efficiency in fast-paced environment
- Resolve customer issues and ensure high service standards
- Supported training and development of new team members to enhance team capability
Customer Service & Logistics Executive
The Sleep Company
01.2022 - 01.2023
- Managed customer enquiries regarding orders, deliveries, and product support to enhance customer satisfaction
- Coordinated with logistics team to ensure timely dispatch, track shipments, and resolve delivery issues effectively
- Maintained accurate customer records and order details to support seamless operations
- Supported sales targets through product recommendations and customer engagement
- Assisted in business operations in India
Receptionist
Therapy Clinic
Mumbai
01.2021 - 01.2022
- Coordinated appointments and scheduling to optimise front desk operations
- Responded to calls, emails and client enquiries to enhance client experience
- Maintained accurate records to support efficient daily operations
- Worked in Mumbai office
Education
Diploma of Higher Education - Data Analyics
Pride Educare
Mumbai01-2024
MSc - Management and Business Analytics
Oxford Brookes University
UK01-2025
Bachelor of Accounting and Finance - Accounting and Finance
University of Mumbai
Mumbai, India01-2024
Skills
- Logistics Coordination
- Order Processing
- Sales Support
- Cash Handling
- Administration
- Excel
- SQL
- Power BI
- Time Management
- Problem Solving
- Team Leadership
- Customer Service
- Communication
- Scheduling
Languages
English
Hindi
Tamil
Custom Section
Currently residing in the UK. Eligible to work subject to visa conditions.
Websites, Portfolios and Profiles
Thresa Devendra
Interests
- Painting
- Music
- trying/learning new skills
Timeline
Team Member
JD Sports
01.2025 - Current
Supervisor
Nando's
01.2024 - Current
Customer Service & Logistics Executive
The Sleep Company
01.2022 - 01.2023
Receptionist
Therapy Clinic
01.2021 - 01.2022
Diploma of Higher Education - Data Analyics
Pride Educare
MSc - Management and Business Analytics
Oxford Brookes University
Bachelor of Accounting and Finance - Accounting and Finance
University of Mumbai