Thomas Yau
Carshalton
Summary
A dedicated and reliable customer service professional with around 18 months of experience working in fast-paced hospitality environments, including T4 Bubble Tea and a large restaurant (JRC). Experienced in handling high customer volumes while maintaining a positive and efficient service attitude. Skilled in communication, teamwork, and delivering consistent customer satisfaction in busy retail and food service settings. Looking to bring these skills into a supermarket environment and contribute to a friendly and efficient shopping experience for customers.
Overview
3
3
years of professional experience
Work history
Garden Renovation Assistant
Lion Rock London Design and Build Limited
London
2026.04 - Current
- (due to be completed at the end of May)
- Removed old plants, soil, and garden waste during renovation projects
- Assisted with fence installation and basic construction work
- Supported paving and brick-laying work to improve outdoor areas
- Delivered projects on time through effective collaboration within a team.
Bubble Tea Barista (Front of House)
T4 Bubble Tea
Sutton
2023.09 - 2024.09
- Delivered friendly and efficient customer service to a diverse range of customers
- Supported daily shop operations including cleaning, restocking, and organisation
- Worked under pressure during busy periods while maintaining service quality
- Collaborated effectively with team members to ensure smooth operations
Bubble Tea Barista
KO3 Bubble Tea (JRC Global Buffet)
Croydon
2023.03 - 2023.07
- Assisted in beverage preparation and maintained product quality standards.
- Supported stock preparation and ingredient management tasks.
- Executed general shop responsibilities and upheld cleanliness protocols.
Education
BTEC L3 National Extended Diploma in Engineering -
Merton College
2024 - 2025
A-Levels - Physics, Biology, Maths
Cambridge Tutors College
Croydon /2022 - /2023
Skills
- Customer service and communication
- Fast-paced environment experience
- Cash handling and order processing
- Teamwork and collaboration
- Time management and multitasking
- Basic food and beverage preparation
Languages
English
Fluent
Chinese (Mandarin)
Fluent
Chinese (Cantonese)
Native
Affiliations
- Modelling
- History and Museums
- Playing the Violin
- Sports
Timeline
Garden Renovation Assistant
Lion Rock London Design and Build Limited
2026.04 - Current
Bubble Tea Barista (Front of House)
T4 Bubble Tea
2023.09 - 2024.09
Bubble Tea Barista
KO3 Bubble Tea (JRC Global Buffet)
2023.03 - 2023.07
BTEC L3 National Extended Diploma in Engineering -
Merton College
2024 - 2025
A-Levels - Physics, Biology, Maths
Cambridge Tutors College
/2022 - /2023