Thomas Williams
Acomb,York
Summary
I have over 10 years of experience in stock management, customer service and sales. I have worked now for over two years in my current role, leading a team, driving guest satisfaction, managing budgets, controlling stock and helping to deliver commercial results. I am skilled in building strong customer relationships, identifying needs and resolving issues effectively and efficiently to continually support the growth of the business. I wish to transition into a sales-based role where I can utilise my knowledge of the hospitality industry, communications skills and passion to deliver exceptional service to our guests.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Food & Beverage Manager
Hampton by Hilton Piccadilly
York
2023.01 - 2026.06
- Lead and develop the F&B team to deliver exceptional guest experiences and achieve operational targets
- Manage departmental budgets, stock control, purchasing and cost management to maximise profitability
- Build strong relationships with guests, handling feedback and resolving issues to maintain high levels of customer satisfaction
- Analyse business performance to identify opportunities to improve service delivery and revenue generation
- Train, coach and support team members to achieve individual and team objectives across multiple departments
Guest Service Assistant
Hampton by Hilton Piccadilly
York
2022.01 - 2023.01
- Delivered exceptional customer service to guest throughout their stay
- Managed guest inquiries, bookings and requests in a professional and efficient manner
- Built positive relationships with guests, contributing to guest satisfaction scores and repeat business
- Supported multiple hotel departments to ensure smooth daily operations
- Assisted in resolving guest concerns quickly and effectively
Engagement Assistant
Historic England
2021.01 - 2021.01
- Produced written content including blogs and case studies for internal and external audiences
- Conducted research and data analysis to support engagement projects
- Maintained accurate records and archives while supporting organisational projects
Keyholder and Sales Assistant
Card Factory
2018.01 - 2020.01
- Delivered excellent customer service and assisted customers in finding suitable products
- Identified opportunities to increase sales though product recommendations and upselling
- Managed opening and closing procedures and took responsibility for store security
- Supervised staff and supported day-to-day store operations
- Managed cash handling, banking procedures and stock replenishment
- Maintained store presentation standards and ensured product availability.
Stock Movement Assistant
Debenhams
2015.01 - 2018.01
- Coordinated stock deliveries and inventory management within a fast-paced retail environment.
- Worked collaboratively with colleagues across multiple departments to ensure efficient stock movement and availability.
- Maintained organised stock rooms and supported operational efficiency across departments
Education
BA - History focusing on Medieval and Early Modern History
Bangor University
2015.01 - 2018.01
BSc - Psychology
Bangor University
2014.01 - 2015.01
A Levels - History, Psychology and Chemistry
GCSE - Maths, English, Science, Further Science, Welsh, History, Resistant Materials, Drama, Information Technology
Skills
- Customer Relationship Management
- Sales and Upselling
- Team Leadership and Development
- Customer Service Awareness
- Stock Control and Inventory Management
- Revenue and Budget Management
- Organisation and Time Management
- Communication and Negotiation
- Data Analysis and Reporting
- Problem Solving
- Cash Handling and Financial Accountability
References
- Helen, Wilkinson, Stock Movement Supervisor, Debenhams
- Leanne, Jones, Manager, Card Factory
- Lianna, Francis-Kelly, Partnerships Team Leader
Other Achievements
Full clean UK driving licence obtained in 2015
Timeline
Food & Beverage Manager
Hampton by Hilton Piccadilly
2023.01 - 2026.06
Guest Service Assistant
Hampton by Hilton Piccadilly
2022.01 - 2023.01
Engagement Assistant
Historic England
2021.01 - 2021.01
Keyholder and Sales Assistant
Card Factory
2018.01 - 2020.01
BA - History focusing on Medieval and Early Modern History
Bangor University
2015.01 - 2018.01
Stock Movement Assistant
Debenhams
2015.01 - 2018.01
BSc - Psychology
Bangor University
2014.01 - 2015.01