Jonathan Schokman
Perth
Summary
Food & Beverage Manager with extensive experience at Ramada Hotel & Suites Coventry, United Kingdom, specialising in financial management and team leadership. Proven expertise in menu development and event coordination, resulting in enhanced guest experiences and increased profitability. Committed to cultivating a positive team culture and executing innovative marketing strategies to boost clientele.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Ramada Hotel & Suites by Wyndham Coventry
Coventry
05.2022 - Current
- Oversee and manage day to day operations of all food and beverage outlets including restaurant, bar and room service, ensuring high standards of service and quality
- Recruiting, training, and supervising F&B staff, fostering a positive team culture, and scheduling shifts to maintain proper staffing levels
- Collaborating with chefs to design innovative menus that appeal to guests, considering current trends and customer preferences
- Preparing and managing the F&B budget, analysing financial metrics and implementing strategies to maximize profitability while minimizing costs
- Monitoring inventory levels, placing orders for food and beverage items while minimizing waste through efficient stock management
- Engaging with guests to enhance their dining experience, addressing complaints and feedback to ensure satisfaction
- Developing promotional strategies to attract guests to F&B outlets, organizing events, and collaborating on marketing initiatives
- Maintaining relationships with suppliers and negotiating contracts for F&B supplies
- Analysing sales and service metrics to identify areas for improvement and implementing best practices
- Planning and execution of events, such as conferences and parties
Restaurant Manager
The Bavarian Restaurant and Pub
06.2018 - 03.2022
- Hiring, training and supervising staff, ensuring high performance and customer service standards
- Addressing customer inquiries and complaints to enhance guest experience
- Managing budgets, analysing financial reports, and controlling costs to maintain profitability
- Ensuring adherence to health regulations and safety standards
- Collaborating with chefs on menu design and pricing to meet customer preferences and trends
- Implementing processes to streamline operations and enhance service delivery
Customer Care Consultant
Adecco Australia
Melbourne
04.2015 - 05.2018
- Rostering using Ento rostering system
- Recruiting staff for new and existing clients
- Providing service to a portfolio of customers
- Data entry of customer information and details in Salesforce
Assistant Food & Beverage Manager
Victory Hotel & Bar
06.2012 - 01.2015
- Support F&B manager in daily operations, including staff supervision and customer service
- Oversea and direct F&B staff, including servers, bartenders and hosts
- Ensure customers receive excellent service and resolve any complaints or issues
- Assist with inventory management, including ordering supplies and monitoring stock levels
- Assist with planning and execution of events, such as weddings, conferences and parties
- Assist with reporting and analysis of F&B sales, customer satisfaction, and staff performance
- Ensure food quality, presentation, and service standards are met and exceeded
Food & Beverage Supervisor
Victory Hotel & Bar
06.2010 - 01.2012
- Coordinate table assignments, seating and service to ensure efficient service delivery
- Oversee and supervise F&B staff including servers and bartenders
- Monitor customer satisfaction to ensure customers receive excellent service
- Handle customer complaints and issues in a professional and timely manner
- Assist with planning and execution of events, such as weddings, conferences and parties
Business Development Officer
Hong Kong and Shanghai Banking Corporation Global Payments
01.2007 - 02.2008
- Develop and manage relationships with existing customers by providing an excellent customer service in order to create a synergetic comfortable and positive atmosphere to the customer and the bank
- Liaising with merchants and actively promoting the HSBC Global Payments credit card machine
- Ensure that the target of the moth is achieved
Education
High School Diploma -
St. Peter’s College
Colombo, Sri Lanka01.2006
Skills
- Leadership and team management
- Financial management
- Inventory oversight
- Menu development and planning
- Marketing strategies
- Problem solving and resolution
- Effective communication
- Budget management
- Event coordination
- Staff training and development
- Customer relationship management
- Sales analysis and forecasting
- Procurement negotiation skills
- Conflict resolution techniques
- Hygiene compliance
- Strategic planning and execution
- Food and beverage operations management
- Labor management
References
References available on request.
Certification
- First Aid at Work Certification, United Kingdom
- Personnel Licence for the sale of Alcohol, United Kingdom
Accomplishments
- Increased food and beverage revenue by 25% within six months through effective promotional campaigns, menu enhancements, marketing initiatives, and staff training
- Successfully reduced food waste and labour costs by implementing efficient inventory management and staff scheduling practices, contributing to a 15% overall revenue growth
- Achieved high guest satisfaction scores through consistent quality service, innovative menu options, and personalized dining experiences
- Developed a comprehensive training program, resulting in improved staff performance, reduced turnover rates, and higher staff morale
- Established strategic partnerships with suppliers, enhancing menu offerings while supporting local businesses, and ensuring fresh ingredients
- Maintained exemplary health and safety standards, leading to successful inspections and certifications
Timeline
Food & Beverage Manager
Ramada Hotel & Suites by Wyndham Coventry
05.2022 - Current
Restaurant Manager
The Bavarian Restaurant and Pub
06.2018 - 03.2022
Customer Care Consultant
Adecco Australia
04.2015 - 05.2018
Assistant Food & Beverage Manager
Victory Hotel & Bar
06.2012 - 01.2015
Food & Beverage Supervisor
Victory Hotel & Bar
06.2010 - 01.2012
Business Development Officer
Hong Kong and Shanghai Banking Corporation Global Payments
01.2007 - 02.2008
High School Diploma -
St. Peter’s College
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