Thomas Smith
Brockham,Surrey
Summary
A young and dedicated professional with a strong work ethic and excellent physical fitness, adept at effective coordination and communication efficacy. Possesses comprehensive knowledge of airport layouts and protocols, ensuring seamless customer service and manual handling. Demonstrates decision-making competence, tactfulness, and diplomacy, even under noise disturbance. Holds a clean driving license and aims to leverage these skills in advancing career goals within the aviation industry.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Tree Surgeon Assistant
Carpenters Tree Surgery
Sutton, Surrey
2024.11 - Current
- Assisted with emergency situations such as dangerously leaning trees which prevented potential accidents.
- Assisted with mowing, trimming to specifications.
- Use of tools and mechanical equipment.
Marquee Erector
Easy Marquee Hire
Dorking, Surrey
2021.06 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adapting to customers needs with maximum flexibility
- Working in changing environments and appreciating health and safety legislations
Waiter/Kitchen Assistant
The Red Lion & Cellar Room
Betchworth, Surrey
2021.02 - 2023.06
- Worked collaboratively with kitchen staff for efficient service delivery.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Enhanced customer satisfaction by promptly attending to queries and requests.
Work Experience
British Airways Plc
West Drayton, Waterside
2023.02 - 2023.02
Work experience gained at British Airways headquarters, specifically British Airways Operations Control, shadowing the Operations Duty Manager and learning about the worldwide British Airways operations.
Education
BTEC Level 3 Diploma Aviation Operations -
East Surrey College
Redhill, Surrey 2021.09 - 2023.06
NCFE Level 3 Diploma Travel and Tourism Aviation -
East Surrey College
Redhill, Surrey 2021.09 - 2023.06
GCSEs -
The Priory CofE School
Dorking 2016.09 - 2021.07
Skills
- Effective coordination
- Communication efficacy
- Familiarity with airport protocols
- Decision-Making competence
- Concentration under noise disturbance
- Tactfulness and diplomacy
- Knowledge of airport layouts
- Customer Service
- Manual handling
- Clean driving license
- Strong work ethic
- Excellent physical fitness
Affiliations
- Ski-ing, tennis
Accomplishments
Duke of Edinburgh Award - Silver
Duke of Edinburgh Award - Bronze
Travel
Recently travelled through Australia, gaining valuable experience in unfamiliar environments developing problem-solving skills during unexpected challenges. I now possess a heightened understanding of adaptability and problem-solving skills which I believe are transferable to the work environment.
Voluntary work
Active member of Brockham Bonfire and Brockham Emergency Response Committee, supporting vulnerable people during Covid-19, providing support to local residents during flooding in the village.
Timeline
Tree Surgeon Assistant
Carpenters Tree Surgery
2024.11 - Current
Work Experience
British Airways Plc
2023.02 - 2023.02
BTEC Level 3 Diploma Aviation Operations -
East Surrey College
2021.09 - 2023.06
NCFE Level 3 Diploma Travel and Tourism Aviation -
East Surrey College
2021.09 - 2023.06
Marquee Erector
Easy Marquee Hire
2021.06 - Current
Waiter/Kitchen Assistant
The Red Lion & Cellar Room
2021.02 - 2023.06
GCSEs -
The Priory CofE School
2016.09 - 2021.07