Thomas Seggie
Account Manager
United Kingdon
Summary
Resourceful Account Manager of 6+ years experience with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Skills include: High- level sales cycle knowledge, strong collaborator, and personalized relationship builder.
Overview
17
17
years of professional experience
1
1
Language
Work History
Team Lead
Reece Bathroom Life
04.2023 - 10.2024
- Led the national flagship branch, achieving a profitable branch of $9M AUD with 8% growth by analyzing branch sales data to develop successful business initiatives.
- Improved warehouse efficiency by decreasing average order age by 50% through greater customer understanding and supply chain expertise, resulting in $100k AUD in cost savings.
- Developed a strong understanding of company needs across various departments and branches allowing for more relevant product suggestions during procurement discussions which increased gross profit margin of customer orders by 12.5%.
Showroom Consultant
Reece Bathroom Life
11.2017 - 03.2023
- Strong relationships with suppliers to achieve successful pricing negotiations for clients receive competitive cost savings through leveraging Reece's purchasing power
- Analyzed sales data to drive sales and profit through identifying areas for improvement, implementing changes that resulted in an average of over $1M AUD in customer orders.
- Managed a dynamic workload with multiple priorities ensuring time for supplier and internal relationships, professional learning and inventory branch champion.
Department Manager
Toys 'R' Us Australia
06.2007 - 10.2017
- Managed branches with staff up to 100 employees during peak seasons, ensuring efficient operations and high team performance.
- Improved customer satisfaction rates to a consistent 9 or higher NPS score through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence which achieved 90% loss prevention audit scores.
Education
Masters of Management (Extension) - Operations And Supply Chain Focus
University of Technology Sydney
Ultimo New South Wales 03.2018 - 11.2023
Bachelor of Biotechnology -
University of Technology Sydney
Ultimo New South Wales 03.2010 - 11.2013
Skills
Supplier management
Pricing negotiations
PowerBI
Operations management
Data analysis
Leadership
Supply chain management
Process improvement
Cross-functional teamwork
Coaching and mentoring
Performance monitoring
Awards
- UTS Business Deans Merit List for Academic Achievement. Top of Class for Masters of Management (Extension) degree.
- Reece Bathroom Life Top 5 Sales Consultant nationally 2021 - 2023
References
Available upon request
Timeline
Team Lead
Reece Bathroom Life
04.2023 - 10.2024
Masters of Management (Extension) - Operations And Supply Chain Focus
University of Technology Sydney
03.2018 - 11.2023
Showroom Consultant
Reece Bathroom Life
11.2017 - 03.2023
Bachelor of Biotechnology -
University of Technology Sydney
03.2010 - 11.2013
Department Manager
Toys 'R' Us Australia
06.2007 - 10.2017