Rob Devereux
Watchfield,OXON
Summary
An organized and capable IT Manager/Team Lead, Technical Consultant and Technical Account Manager, adaptable, with excellent troubleshooting skills and confident and trustworthy in front of clients and internal stakeholders.
First-rate experience in all aspects of Windows Server and Desktop support, a growing portfolio of Cyber Security skills and confidence in Managing and Designing Infrastructure solutions.
10+ years' experience in delivering Projects to high standard and a range of managerial and soft skills to offer a potential Employer.
Looking for an interesting position, with plenty of challenge and variety, where I can provide a good service to my Employer and their clients and become a valued and trusted member of staff.
Overview
27
27
years of professional experience
Work history
End User Computing Team Lead
Crown Packaging EMEA UK ltd.
Wantage, Oxfordshire
09.2023 - Current
- Oversaw day-to-day Procurement, Supplier and Asset Management operations, ensuring adherence to company standards for 20 Sites in EMEA region of a Global Company
- Setting End User Computing Standards with Manufacturers and Suppliers, and yearly IT Budgets for the Business, for Laptops, Desktops, Audio-visual solutions, Printers and Shopfloor equipment for all Employees.
- Managed a team of three directly and indirectly oversaw an offshore Support team of 30. Led weekly meetings, providing clear direction on project and business objectives.
- Led Projects to integrate two European companies into Crown's IT Infrastructure, managing the Project and liaising with Senior Directors, internal IT and Project Staff and Plant-based Employees to transition sites.
- Led EMEA-wide Projects to upgrade All Computers to Windows 11. Led Project to move all staff to OneDrive usage instead of Server-based Home Drives. Moved all EMEA users to new 365-based Signature Management Solution. Implemented Canon Uniflow Online Service.
- Sarbanes-Oxley and ISO Standards Compliance
Technical Account Manager
Get Support IT Services ltd
Eynsham, Oxfordshire
09.2021 - 09.2023
- Managing Account Management team of two for a growing MSP.
- Developed all Account Management strategy and processes for the Business and currently managing a portfolio of 60+ clients, as well as having oversight of over 120 directly and a further 300 indirectly.
- I manage the important Client relationship with the business, ensuring that this relationship remains positive and the service provided is of the highest quality.
- I work with the Client to identify how to develop and maintain their IT Infrastructure to support their organisation and convert Client opportunities into Projects and Sales for the Business and then Project Manage the delivery of these items back to the client, managing the process from inception to completion.
Technical Services Manager
Inflection Point MSP ltd
Cheltenham, Gloucestershire
07.2020 - 08.2021
- Managed all Client Accounts(60), specialising in 10 key accounts.
- Delivered Enterprise and Small Business IT Projects: Server installations and migrations, SharePoint and Teams Infrastructure deployments and Office 365 migrations, Email Filtering, Bitlocker Encryption, Client Onboarding, Domain and Network installations Projects.
- Implemented in-house MSP services on Microsoft Azure and other online platforms, including UniCloud Controller for all clients, Kaseya Helpdesk and RMM System (built from the ground up and managed by me), RapidFire Continuous Network Monitoring systems and Documentation systems.
- Oversight and Management of the in-house IT Glue Deployment and MSP's Business processes.
- I developed new systems to better Company process Domotz Network Monitoring, Cloud Radial, Sales and Stock online feeds.
- Sales fulfillment for clients from inception to delivery and implementation.
- Running and Managing the Company Helpdesk Service, including staff management.
- Client Support and troubleshooting on a range of server and desktop applications and systems.
Technical Account Manager
CIS ltd
Faringdon, Oxfordshire
10.2018 - 07.2020
- Account Managing 20+ clients for an MSP, proposing, planning and delivering Technical Projects and Support to the clients, as well as working on Cyber Security Projects for the business.
- Drew up support contracts and proposals for Clients and dealt with all Client interaction with the service, followed Projects through from inception to delivery.
- The range of Projects delivered included Server installations, Server and Desktop upgrades, Office 365 migrations, Firewall implementations, Network design and implementation.
Technical Consultant
Complete IT ltd
High Wycombe, Swindon
11.2016 - 10.2018
- Acting as IT Manager for 24 clients, performing a combination of proactive Infrastructure support, and development of IT Strategy, delivering a range of IT Projects: Office 365 migrations, Server implementation, migration and upgrade, Sharepoint migration, Firewall and Security implementations.
- I created and delivered client roadmaps to agreed budgets and kept Client Documentation up to date.
Systems Engineer
Aegis ltd.
Fyfield, Oxfordshire
04.2016 - 11.2016
- Server and Infrastructure support for clients of a small MSP, delivering Office 365, Server migration and other Client projects. I Oversaw a project to replace Aegis' Remote Management and Helpdesk Software.
Systems Administrator
Grafton Merchanting ltd
Oxford
09.2013 - 04.2016
- Delivering IT Infrastructure & Business Expansion projects from initial brief to completion, troubleshooting existing IT Servers and systems and dealing with end user incidents in a multi-disciplinary International Building Trade organization.
- Specific Projects involved Splunk deployment, a new nationwide kitchen and bathroom showroom project across 12 sites, introduction of 2 acquired businesses into the existing IT Infrastructure.
Systems Administrator
NaturalMotion ltd
Oxford
01.2010 - 09.2013
- Managing a network of 300 Physical/Virtual Machines, & 160 staff in four locations worldwide in mixed Windows, Apple and Linux Software Development Studios, supporting Software and Games Development.
- Credits for IT work on Red Dead Redemption, Grand Theft Auto and CSR Racing.
IT Manager
Linacre College, Oxford University
Oxford
09.2003 - 01.2013
- Managing a network of 300 Machines and 500 people on a mixed Windows and Apple network, with a team of three, and overseeing all IT-related matters.
IT Officer/IT Manager
Centre for Ecology & Hydrology
Wallingford
06.1998 - 10.2003
- IT Manager responsible for managing all aspects of IT in an Environmental virology and micro-biology unit, with a team of three people.
Education
IT Service Management with ITL 4 Foundation - IT
Udemy
National 01.2023 -
TQUK Level 2 Certicate in Principles of Team Leading - undefined
SkillsNet
02.2022 - 07.2022
Solicitors Part II Examinations - undefined
College of Law
09.1988 - 07.1990
LLB(Hons) - Law
Anglia Ruskin University
09.1985 - 07.1988
Skills
- Windows Server Administration and Troubleshooting
- Windows Desktop Support and Troubleshooting
- Account Management Client
- Client Relationship Management
- Project Management and Delivery
- MACOSX Administration and Troubleshooting
- Atlassian Jira
- Cyber Security and Cyber Essentials
- IT Management
- Personnel Management
- Asset Management
- Supplier Management
Languages
French
Elementary
Czech
Elementary
German
Elementary
Affiliations
- Christian Faith, Cricket, Football and Badminton, Hill Walking, Archaeology and History
Timeline
End User Computing Team Lead
Crown Packaging EMEA UK ltd.
09.2023 - Current
IT Service Management with ITL 4 Foundation - IT
Udemy
01.2023 -
TQUK Level 2 Certicate in Principles of Team Leading - undefined
SkillsNet
02.2022 - 07.2022
Technical Account Manager
Get Support IT Services ltd
09.2021 - 09.2023
Technical Services Manager
Inflection Point MSP ltd
07.2020 - 08.2021
Technical Account Manager
CIS ltd
10.2018 - 07.2020
Technical Consultant
Complete IT ltd
11.2016 - 10.2018
Systems Engineer
Aegis ltd.
04.2016 - 11.2016
Systems Administrator
Grafton Merchanting ltd
09.2013 - 04.2016
Systems Administrator
NaturalMotion ltd
01.2010 - 09.2013
IT Manager
Linacre College, Oxford University
09.2003 - 01.2013
IT Officer/IT Manager
Centre for Ecology & Hydrology
06.1998 - 10.2003
Solicitors Part II Examinations - undefined
College of Law
09.1988 - 07.1990
LLB(Hons) - Law
Anglia Ruskin University
09.1985 - 07.1988
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