Thomas Seaton
Surbiton,Surrey
Summary
Experienced Pub Manager with a strong track record in enhancing customer satisfaction and driving sales in the hospitality sector. Proven ability to deliver timely and efficient service while consistently meeting and exceeding sales targets. Looking to use previous experience to progress within all areas of the hospitality industry.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work history
Sales Executive
Big Smoke Brew Co.
Esher, Surrey
09.2024 - 03.2025
- Developed and managed growth for brewery across London and South of England.
- Increased sales within notable pub groups, including Bloomsbury Leisure and Morgan Pub Co.
- Cultivated relationships in on-trade market to enhance business opportunities.
- Delivered excellent customer service to both new and existing clients.
- Represented Big Smoke Brew Co at trade events, strengthening industry presence.
- Organised on-trade events, including tap takeovers, brewery tours, and staff training sessions.
Assistant Manager
Morgan Pub Co
Twickenham
10.2023 - 09.2024
- Providing day to day management of staff and customers
- Cellar management of 17 real ale lines and 16 keg lines
- Management of GP margins and labour budgets
- Running events such as Twickenham Rugby days and beer festivals
Packaging Technician
Gipsy Hill Brewery
Gipsy Hill
06.2022 - 08.2023
- Setting up production lines
- Ensuring final product is to specification
- Performing pack integrity checks
- Setting up and carrying out CIPs
- Moving pallets, packaging, and product with pallet/forklift truck
- Assisting with Brewing and Cellaring duties
- Carrying out maintenance, hygiene, and cleanliness duties
Assistant Manager
Portobello Pub Company
Clapham
10.2021 - 06.2022
- Day to day management and organisation i.e; rota writing, beer ordering and stock takes.
- Providing emergency support at other sites in the company e.g holding a pub for a month without a General Manager.
- Being responsible for staff welfare as well customers.
- Managing Pop-Up Kitchens.
Deputy Manager
Morgan Pub Co
Soho
07.2021 - 10.2021
- Hiring and managing a new staff team
- Customer service
- Cellar management
- Regular reporting to head office
Supervisor
Big Smoke Brew Co
Kingston upon Thames
05.2021 - 07.2021
- Supervisor
Supervisor
Metropolitan Pub Company
Surbiton
01.2019 - 04.2021
- Supervisor
Education
Bachelor of Arts - English Literature and History
University of Southampton
07.2018
Skills
- Business-To-Business sales
- Customer Service
- Customer relations
- Interpersonal communication
- Upselling expertise
- Account management
- Profit and loss understanding
Timeline
Sales Executive
Big Smoke Brew Co.
09.2024 - 03.2025
Assistant Manager
Morgan Pub Co
10.2023 - 09.2024
Packaging Technician
Gipsy Hill Brewery
06.2022 - 08.2023
Assistant Manager
Portobello Pub Company
10.2021 - 06.2022
Deputy Manager
Morgan Pub Co
07.2021 - 10.2021
Supervisor
Big Smoke Brew Co
05.2021 - 07.2021
Supervisor
Metropolitan Pub Company
01.2019 - 04.2021
Bachelor of Arts - English Literature and History
University of Southampton
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