Thomas Sadler
Southampton,Hampshire
Summary
Motivated aviation enthusiast with early flight training experience and a strong background in customer-facing roles within high-pressure environments. Demonstrated ability to make calm, safety-focused decisions working collaboratively while delivering consistent excellent customer service standards. Known for reliability, teamwork and effective communication, with a long-standing commitment to a career in commercial aviation. Seeking to leverage skills and develop within Jet2.com's customer-centric airline, whose values align closely with safety and professionalism, and embark on airline training to build a long-term career.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Sales assistant
Reeve The Baker
Winchester, Hampshire
2021.05 - Current
- Demonstrated workload management by balancing multiple tasks simultaneously whilst maintaining high-quality customer care.
- Utilised effective communication skills to coordinate with up to 7 colleagues to support achievement of sales targets and increase weekly sales by 20%.
- Helped resolve customer complaints and process issues with problem-solving support.
- Continues to build strong relationships with both new and regular customers to encourage repeat business and improve brand image.
- Took operational responsibility during managerial absence, supervising staff, prioritising tasks and maintaining service and safety standards.
- Supported new employee training in order to increase efficiency and create a more pleasant and productive work environment.
Education
Bachelor of Science - Geography
Swansea University
Swansea 2021.09 - 2024.07
A-Levels - Geography, Physics, Psychology
Peter Symonds College
Winchester, Hampshire 2019.09 - 2021.05
GCSEs - Secondary
Kings School
Winchester, Hampshire 2014.09 - 2019.07
Skills
Core Competencies
- Safety-focused and procedural compliance
- Teamwork and coordination in high-pressure environments
- Adaptability and decision-making
- Workload and time management
- Clear and confident communicator
- Customer service excellence
Aviation exposure
- Dual instruction towards PPL at Thruxton Aerodrome (Piper PA-28)
- Early understanding of flight safety, SOPs, airmanship and discipline
- Long-term commitment to pursuing a professional aviation career
Accomplishments
- Completing the Swansea Half Marathon taught discipline, resilience and determination.
- Achieved a 10-day hike to Everest Base Camp and back, teaching teamwork, positivity and group collaboration.
- Helped to build a pharmacy in a remote village in Fiji, learning interlingual group project planning, developing a strong safety-first mindset and experiencing different cultural nuances.
- Attended RAFAC, gaining knowledge at a young age of following SOPs, leadership, exposure to aviation principles and maintaining strict uniform standards.
Royal Air Force Air Cadets (RAFAC)
2014-2018
- Achieved the rank of Cadet Corporal through discipline, reliability and leadership.
- Mentored and instructed junior cadets, supporting training and development.
- Operated within a structured, hierarchical organisation, following SOPs and high uniform standards.
- Participated in ceremonial events, e.g., Remembrance Day and visits to RAF bases, developing professionalism and confidence.
- Early commitment to a career in aviation, being exposed to aircraft flight mechanics and operations.
Volunteering
Teenage Cancer Trust
Successfully raised nearly £2,500 for Teenage Cancer Trust by completing the Swansea Half Marathon following months of dedicated training. Part of the initiative allowed participation in a month-long trip to Nepal to summit Everest base camp, promoting global awareness. Demonstrating strong commitment, initiative and endurance in support of a meaningful cause.
Think Pacific
Contributed to sustainable development projects in a remote Fijian village through university and Think Pacific. Efforts were focused on improving healthcare infrastructure by assisting the construction of a community pharmacy. Gained experience in building, intercultural communication and team collaboration.
Certification
- Obtained CAA Initial Class 1 medical.
- Full UK Driving licence
Affiliations
- Gym
- Tennis
- Golf
- Formula 1
- Aviation
References
References available upon request.
Timeline
Bachelor of Science - Geography
Swansea University
2021.09 - 2024.07
Sales assistant
Reeve The Baker
2021.05 - Current
A-Levels - Geography, Physics, Psychology
Peter Symonds College
2019.09 - 2021.05
GCSEs - Secondary
Kings School
2014.09 - 2019.07