Thomas Muir

• Met targets consistently by employing effective pipeline management practices.
• Showcased excellent negotiation skills whilst closing deals resulting in profitable margins.
• Maintained detailed records of all contacts and meetings, ensuring transparency in operations.
• Adapted communication style according to client's preferences, fostering strong professional relationships.
• Identified new business opportunities with potential clients in targeted markets.
• Used persuasive selling techniques for enhanced customer conversion rates.
• Addressed customer service issues promptly, improving brand reputation.
• Managed challenging scenarios professionally maintaining a positive company image at all times.

• Managed challenging scenarios professionally maintaining a positive company image at all times.
• Collaborated effectively with cross-functional teams for cohesive business operations and goal achievement.
• Showcased excellent negotiation skills whilst closing deals resulting in profitable margins.
• Effectively utilised social media platforms, increasing brand visibility amongst prospective clients.
• Adapted communication style according to client's preferences, fostering strong professional relationships.
• Built long-term customer relationships for increased loyalty and repeat business.

• Offered additional products and services to boost company sales.
• Delivered exceptional service to increase customer loyalty.
• Built lasting relationships with regular customers, fostering brand loyalty.
• Enhanced brand reputation with excellent telephone etiquette.
• Developed strong product knowledge, customers appreciated the extra information.
• Handled high volume calls whilst maintaining professionalism and composure.
• Utilised CRM software proficiently, streamlining the complaint handling process.
• Recorded customer interactions, providing valuable data for management review.
• Provided professional and helpful support to new and existing clients.

I am the BDM for Europe, North Africa and the Middle East.

My role is to supply and account manage casino solutions

• Generated leads and capitalised on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Prospected, identified and cultivated relationships with physicians and healthcare facilities to promote product lines and solutions.
• Driving force in strategic planning meetings with shareholders.

• Handled over 200 client companies and brought in over 550 new accounts in 5 years .
• Met with an average of 5 existing clients per week consistently, resulting in a 89 % client retention rate.
• Increased sales volume by adding over 500 new accounts in the Northern territory.
• Built client relationships by acting as the liaison between the customer service and sales teams.
• Contacted regular and prospective customers to explain product features and solicit orders.
• Obtained and evaluated credit information about prospective customers.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Generated leads and capitalised on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Prospected, identified and cultivated relationships with physicians and healthcare facilities to promote product lines and solutions.
• Driving force in strategic planning meetings with shareholders.
• Planned, developed and implemented company growth and new retail store roll-out strategies.

• Contacted regular and prospective customers to explain product features and solicit orders.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Created sales contacts with on- and off-premise accounts.
• Created proposals for new and repeat customer business transactions.
• Obtained and evaluated credit information about prospective customers.

• Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
• Executed daily production lists and goals
• Greeted each customer with friendly eye contact
• Spoke with customers to ensure satisfaction with food and service
• Stocked bar with beer, wine, liquor, and related supplies
• Trained new employees
• Completed liquor requisitions and supply lists
• Directed activities of one or more workers who assisted in preparing and serving meals
• Managed guest checks, collected cash and processed credit cards

• Managed complex CAD designs to improve project efficiency.
• Devised strategies for efficient 3D modelling implementation.
• Facilitated smooth team collaboration via effective communication of CAD processes.
• Improved workflow by troubleshooting CAD software glitches promptly.

Health Projects Abroad: This was a 12-month project. I was one of three Sales Consultants working on an education project in Tanzania to build a school in an isolated village.

• Pressbrake setter but was quickly moved to development of new products as my range of skills were recognised.
• This involved taking new products from drawing to completion in the most cost effective process.
• I also ran a night shift for 6 Months, in charge of 5 personnel.