Thomas Mugglestone
Edinburgh
Summary
A professional Actor, with strong interpersonal skills and a genuine excitement and enthusiasm for their work with 6+ years of experience in tourism, working with customers face to face on a personal level, ensuring each one feels cared for and catered to. Proven ability to establish and maintain excellent communication and relationships with clients.
Overview
7
7
years of professional experience
Work history
Senior Experience Ambassador (Secondment)
Diageo
Edinburgh
2026.05 - 2026.06
- Took on the secondment during a period of growth and lots of changes in management, starting with running both FOH and BOH teams by myself during a week of management training on a new ticketing system.
- Trained and signed off new staff members
- Opening and Closing procedures for the Johnnie Walker Experience
- Daily briefings with management and the wider team to ensure cross team communication, and top-to-bottom communication
- Supported in the development and coaching of team members
- Developed new experiences and SOPs for the Experience Team
- Created and managed daily and monthly rotas, and agency team members availability
- Assisted with the implementation of a new ticketing system for the building
Performance Artist/Experience Ambassador
Diageo
Edinburgh
2023.06 - Current
- Signed off on all Experiences offered at the Johnnie Walker Experience, including the Performance role, making myself one of 3 team members capable of filling any role in FOH. All done in record time.
- Additionally trained in BOH responsibilities
- On numerous occasions, stepped up to learn and cover DM tasks while management is away/occupied.
- Involved in creating new tasting experiences for the building
- One of 3 members of the FOH "Our Voice" team, responsible for gathering, compiling and actioning employee concerns, criticism, and feedback.
- Showcased skills and abilities to impress customers and exceed their expectations.
- Interacted with guests with personable stage presence and showmanship abilities.
- Kept groups entertained with engaging and interactive performances.
Workshop Leader
Islander UK
Edinburgh
2023.04 - 2023.06
- Checking in guests to the workshop space using Evey Events or Airbnb, and making sure an accurate record of guests, bookings and additional payments is kept.
- Leading the workshop in an energetic, engaging, and informative manner, ensuring the guests are comfortable and have the best time possible
- Responsible for maintaining a presentable workshop space that is clean, well stocked, organised and otherwise prepared for the next workshop experience.
Assistant Improvisation Teacher
Strange Town
Edinburgh
2022.10 - 2023.12
- Increased meaningful class participation by proactively motivating students.
- Managed challenging behaviour effectively, reducing classroom incidents to maintain positive learning environments.
- Facilitated extra-curricular workshops and activities alongside main teacher.
- Took register, helped with administration such as application forms, and lead workshop games and lessons in the absence of the main teacher.
Tour Guide
Remarkable Tours
Edinburgh
2019.08 - 2023.06
- Leading and performing Harry Potter and Gruesome History themed walking tours in Edinburgh for guests, helping with directions and recommendations as well as encouraging guests to support the charity organisation the company works for.
- Learned historical and cultural details of landmark site to enrich tours.
- Trained apprentice guides on important information to present to tourists and travellers.
- Knowledgeable in Edinburgh's history and locations and experienced in sharing those stories in an entertaining, and engaging way.
- Enhanced local tourism by recommending additional attractions and points of interest in surrounding area.
Education
BA Hons - Acting
The MGA Academy of Performing Arts
Edinburgh06.2019
Higher - Business Management
Meldrum Academy
Oldmeldrum, Aberdeenshire06.2016
Higher - Media Studies
Meldrum Academy
Oldmeldrum, Aberdeenshire06.2016
National 5 - Computing Science
Meldrum Academy
Oldmeldrum, Aberdeenshire06.2016
Skills
- Leadership skills
- Team rota scheduling
- Flexibility and Adaptability
- Problem Solving skills
- Customer Service Skills
- Collaboration & Teamwork
- Creative Problem Solving
- Confident communicator
- Outgoing and enthusiastic
- Team player
- Public speaking
- Confident and driven
- Script learning
- Script development
- Acting
Timeline
Senior Experience Ambassador (Secondment)
Diageo
2026.05 - 2026.06
Performance Artist/Experience Ambassador
Diageo
2023.06 - Current
Workshop Leader
Islander UK
2023.04 - 2023.06
Assistant Improvisation Teacher
Strange Town
2022.10 - 2023.12
Tour Guide
Remarkable Tours
2019.08 - 2023.06
BA Hons - Acting
The MGA Academy of Performing Arts
Higher - Business Management
Meldrum Academy
Higher - Media Studies
Meldrum Academy
National 5 - Computing Science
Meldrum Academy