Thomas Mccarthy
Hornchurch,havering
Summary
Dedicated professional with expertise in client relationship management and team building. Leverages coaching and interpersonal skills to adapt to changing environments. Strong communicator and collaborator who fosters positive interactions with customers and colleagues. Ready to contribute to a customer-focused role with enthusiasm and a commitment to creating welcoming environments.
Overview
5
5
years of professional experience
Work History
Barista
goldex essex costa coffee
04.2026 - Current
- Enhanced customer service and communication skills through diverse interactions with customers, fostering positive experiences.
- Maintained calm, efficiency and professionalism during high-pressure shifts to ensure smooth operations.
- Adapted swiftly to changing situations, employing problem-solving skills to resolve issues and maintain service quality.
- Took responsibility for opening and closing the store, including handling cash, completing necessary checks and ensuring the store was secure.
Coach
The Art Of Boxing
Romford, Havering
01.2022 - Current
- Developed customised fitness programmes tailored to individual client goals and abilities for optimal results.
- Conducted one-on-one training sessions, providing expert guidance on technique, form, and safety protocols.
- Maintained a clean and safe training environment, ensuring all equipment was functional and properly organised.
- Implemented engaging group training sessions that fostered community and motivation among participants.
- Monitored clients' progress through regular assessments and adjusted training regimens to enhance performances before a fight.
- Guided young athletes through boxing competitions and provided advice from the corner.
Receptionist
All Autos
billeriacy, essex
03.2024 - 07.2024
- Greeted customers warmly and directed them to appropriate services.
- Managed incoming calls and scheduled appointments for repairs efficiently.
- Handled customer complaints effectively to resolve issues promptly.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
Education
Certificate of Higher Education - Carpentry
Rainham Construction College
Rainham01-2025
GCSEs - GSCEs
Abbs Cross Academy
Hornchurch01-2023
Skills
- Customer service
- Team collaboration
- Community engagement
- Quick learning
Hobbies and interests
- cooking
- health enthusiast
- nature
- exercise
- music
Timeline
Barista
goldex essex costa coffee
04.2026 - Current
Receptionist
All Autos
03.2024 - 07.2024
Coach
The Art Of Boxing
01.2022 - Current
Certificate of Higher Education - Carpentry
Rainham Construction College
GCSEs - GSCEs
Abbs Cross Academy