Summary
Overview
Work History
Education
Skills
Key Achievements
Professional Qualifications & Training
Community & Public Service Experience
Hobbies
Education
Timeline
Generic
Thomas March

Thomas March

Summary

Experienced operational leader with over 40 years of professional experience, including 20 years of public service as a Crew Commander with Hertfordshire Fire & Rescue Service. Proven track record of leading people, managing resources and delivering service improvements within safety-critical and customer-focused environments. Extensive experience supporting vulnerable individuals, working in partnership with Social Services, healthcare providers and local authorities, and building trusted relationships across communities. Recognised for driving operational performance, developing teams and delivering positive outcomes for organisations and the people they serve.

Overview

44
44
years of professional experience

Work History

Driver Support Worker

Hertfordshire County Council
Baldock, Hertfordshire
08.2024 - 06.2026
  • Provide safe and reliable transport services for children and young people with additional needs, including wheelchair users.
  • Maintain responsibility for passenger welfare, safeguarding and regulatory compliance.
  • Build positive relationships with families, schools and care providers to ensure a high standard of service delivery.
  • Demonstrate professionalism, reliability and excellent communication skills while supporting vulnerable service users.

Driver

Speedway Transport Services
Victoria, Gozo (Malta)
04.2018 - 03.2024
  • My contract included transporting children requiring wheelchair access from their home to their place of education and any other location when required during their school time.

Director of Operations

Self Employed
London, Greater London
04.2001 - 11.2017
  • Managed the nationwide installation, maintenance and illumination of large-format outdoor advertising infrastructure across major UK cities and motorway service areas.
  • Successfully delivered multiple high-value projects simultaneously, ensuring completion within budget, agreed timescales and strict quality standards.
  • Led all aspects of project delivery, including planning, resource allocation, contractor management, client liaison and health & safety compliance.
  • Developed and maintained long-term relationships with advertising agencies, commercial clients, suppliers and contractors, generating repeat business and strengthening commercial partnerships.
  • Produced project proposals, cost estimates and presentations, successfully securing new business opportunities and expanding the client portfolio.
  • Consulted with clients to understand business objectives and develop effective advertising solutions tailored to their requirements.
  • Negotiated contracts, pricing structures and service agreements, maximising profitability while maintaining exceptional levels of customer satisfaction.
  • Managed end-to-end customer relationships from initial enquiry through to project completion and ongoing account management.
  • Maintained an exemplary health and safety record while working in high-risk environments, including working at height, roadside locations and live commercial sites.
  • Coordinated with national and international stakeholders to ensure successful project execution and achievement of commercial objectives.
  • Identified market opportunities and emerging industry trends, enabling the business to remain competitive and responsive to client needs.
  • Built a reputation for reliability, quality and professionalism, resulting in a strong base of repeat clients and referral business.

Operational Firefighter

Hertfordshire Fire & Rescue Service
Hemel Hempstead, Hertfordshire
02.1994 - 02.2014

• Led operational crews during emergency incidents and community safety activities.
• Managed personnel, resources and operational performance within a safety-critical environment.
• Worked closely with Social Services, healthcare professionals and partner agencies to identify and support vulnerable and high-risk members of the community.
• Conducted risk assessments, incident investigations and compliance monitoring.
• Delivered community fire safety education and prevention programmes.
• Developed strong leadership, decision-making and stakeholder engagement skills while serving local communities.

  • Supervised, developed and mentored operational personnel, ensuring high standards of performance and professionalism.
  • Worked in partnership with local authorities, healthcare providers and community organisations to improve public safety outcomes.
  • Delivered training, coaching and performance support to operational staff.
  • Exercised leadership and decision-making responsibility during emergency incidents and high-pressure situations.

General Builder

Self Employed
Hemel Hempstead, Hertfordshire
02.1994 - 02.2001
  • Delivered residential and commercial construction projects while ensuring compliance with health and safety legislation.
  • Managed subcontractors, suppliers and project resources to achieve successful project outcomes.
  • Conducted site inspections, risk assessments and quality assurance checks.
  • Developed strong client relationships through reliable service delivery and effective communication.

Proprietor

Self Employed
Hemel Hempstead, Hertfordshire
06.1986 - 02.1994
  • Having achieved the position of foreman I went on to start my own landscape gardening business. For 2 years I devoted 2 days a week working with a building firm as a general builder to gain further experience.

Apprentice Landscape Gardener

Industrial Landscapes Ltd
St Albans, Hertfordshire
06.1982 - 07.1986
  • During my apprenticeship I was instructed on all aspects of industrial landscaping as well as spending 18 months working alongside the companies masonry specialist who taught me ornamental masonry work.

Education

GCSEs - English, Maths, Geography, Sciences & Physical Education.

The Hemel Hempstead School
1982

Skills

  • Excellent communication skills
  • Risk management expertise
  • Project management
  • Motivational leadership style
  • Operations management
  • Processes and procedures
  • Fire and safety guidance
  • Health and safety orientations

Key Achievements

  • Successfully managed projects with values exceeding £1 million, delivering results on time, within budget and to client expectations.
  • Led and developed teams of up to 18 personnel within operational, construction and emergency service environments.
  • Delivered complex projects across multiple locations throughout the United Kingdom, coordinating resources, contractors and stakeholders to achieve successful outcomes.
  • Completed 20 years of operational service with Hertfordshire Fire & Rescue Service, attaining the rank of Crew Commander and leading teams in safety-critical environments.
  • Worked collaboratively with Social Services, healthcare professionals and local authorities to identify and support vulnerable and high-risk individuals within the community.
  • Built and operated successful businesses, developing long-term client relationships and generating repeat business through high standards of service delivery.
  • Maintained an exemplary commitment to health, safety and compliance throughout a career spanning over four decades.

Professional Qualifications & Training

  • IOSH Managing Safely
  • IOSH Working Safely (Mechanical & Electrical Environments)
  • Crew & Watch Commander Incident Command System (ICS) CPD
  • Confined Space Work & Entry Awareness (Low–Medium Risk)
  • Basic Search & Rescue (SAR) Skills
  • Outdoor Industrial Passport Scheme (OIPS)
  • OMC Passport
  • WDS Approved Ride-in-Charge
  • Nautical Licence

Community & Public Service Experience


Throughout my 20-year career with Hertfordshire Fire & Rescue Service, I worked closely with Social Services, healthcare professionals, local authorities and community organisations to identify and support vulnerable residents. This included safeguarding activities, home safety initiatives, community education programmes and partnership working designed to improve safety, wellbeing and quality of life.

Hobbies

  • Active outdoor pursuits including running, trekking, climbing, sailing and swimming. Strong interest in personal fitness, teamwork and community engagement.

Education

other

Timeline

Driver Support Worker

Hertfordshire County Council
08.2024 - 06.2026

Driver

Speedway Transport Services
04.2018 - 03.2024

Director of Operations

Self Employed
04.2001 - 11.2017

Operational Firefighter

Hertfordshire Fire & Rescue Service
02.1994 - 02.2014

General Builder

Self Employed
02.1994 - 02.2001

Proprietor

Self Employed
06.1986 - 02.1994

Apprentice Landscape Gardener

Industrial Landscapes Ltd
06.1982 - 07.1986

GCSEs - English, Maths, Geography, Sciences & Physical Education.

The Hemel Hempstead School
Thomas March