Thomas Kilpin
Donington
Summary
Currently an experienced HGV driver, with a past in running and growing a business. Has a lifelong passion for aviation, with experience in 737-800 simulators and upcoming flying lessons. Believes in great customer service and communication skills, ensuring the customer has the best possible experience and maximising business retention. Experienced with pushing to exceed targets, adapting to situations and very proficient with IT. Used to working within a team, facing high pressure environments and sticking to procedures and protocols to ensure safe working practices, as well as adapting to meet the needs of the business, skills that are transferable to a career in aviation.
Overview
10
10
years of professional experience
Work history
HGV Driver
Tesco
Peterborough, Cambridgeshire
2022.07 - Current
- Delivering stock from main distribution hub to stores, driving double decker vehicles weighing up to 44 tonnes
- Prevented vehicle breakdowns, completing basic vehicle maintenance and on-the-spot repair.
- Reduced fuel consumption by applying fuel-efficient driving techniques, resulting in cost savings.
- Optimised route planning to overcome last-minute and re-route challenges, leading to increased customer satisfaction.
- Ensured delivery paperwork was accurately completed and processed after shifts.
- Conducted rigorous checks on oil, tyres and equipment.
- Performed thorough vehicle inspections prior to loading and during routes for strict safety compliance.
- Operated HGVs according to UK road laws and regulations, guaranteeing safe use.
- Communicated with clients politely and professionally, maintaining excellent working relationships.
- Offered flexibility in working hours, covering evening and weekend shifts to meet logistics demands.
- Monitored vehicle performance and reported faults quickly to avoid vehicle downtime.
- Kept accurate driving hours records and complied with tachograph laws.
Customer Delivery Driver
Tesco.com
Boston, Lincolnshire
2020.11 - 2022.07
- Operated manual and mechanical equipment safely.
- Ensured timely, error-free delivery of customers shopping daily within 30 mile radius of Boston, Lincolnshire
- Loaded and unloaded numerous delivery vans per shift.
- Verified optimal driving condition of vehicle, conducting daily safety checks before operating.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Selected most efficient routes in compliance with delivery instructions and fuel policy.
- Inspected vehicles and supplies and reported problems and safety hazards to supervisors following each shift.
- Completed and submitted logs and paperwork every day to maintain records.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
Nights Shelf Filler - Part Time
Tesco
Horncastle, Lincolnshire
2017.11 - 2020.11
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Stayed current on available products, store promotions and customer service policies to better assist with any need.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Participated in staff meetings presenting ideas for improving store efficiency.
- Managed over 500 cases of stock per shift
Customer Service Assistant
Budgens
Woodhall Spa, Lincolnshire
2016.07 - 2017.07
- Delivered professional and courteous service consistently.
- Issued receipts for purchases and gifts efficiently.
- Displayed and restocked merchandise attractively.
- Processed transactions in a timely manner.
- Assisted customers in locating specific products.
- Responded to customer inquiries and provided store information, guiding them to desired areas.
- Knowledge of over 1000 items of stock
Education
Certificate of Higher Education - Media Production
University Of Lincoln
Lincoln2020-01
A-Levels - Geography, Geology, Media Studies
Queen Elizabeth's Grammar School Horncastle
Horncastle2017
GCSE -
Queen Elizabeth's Grammar School Horncastle
Horncastle2015
Skills
- Exceptional customer service
- Strong verbal communication
- Problem solving
- Extremely organised
- Attention to detail
- Exceptional communication
- Patient in high-stress environments
- Multitasking capability
- Understanding of aerodynamic principles
- Many hours of simulation flying
- Basic understanding of aircraft systems
- Conflict resolution capabilities
- High stress tolerance
Licenses
- Full Cat C and C+E license
- Current D4 medical
Hobbies and Interests
My hobbies include flight simulation which I often do alongside a good friend of mine who is now a pilot with Jet2 in Newcastle as he helps me build my knowledge of systems and operation. I also enjoy automotive valeting, keeping my cars as clean as possible which I take great pride in, as well as drone photography and videography over the Lincolnshire Wolds. I play piano and go skiing most years if I can. Being behind the wheel gives me great joy, exploring new places and meeting new people along the way.
References
References are available on request
Timeline
HGV Driver
Tesco
2022.07 - Current
Customer Delivery Driver
Tesco.com
2020.11 - 2022.07
Nights Shelf Filler - Part Time
Tesco
2017.11 - 2020.11
Customer Service Assistant
Budgens
2016.07 - 2017.07
Certificate of Higher Education - Media Production
University Of Lincoln
A-Levels - Geography, Geology, Media Studies
Queen Elizabeth's Grammar School Horncastle
GCSE -
Queen Elizabeth's Grammar School Horncastle