Owen Makiwa
Harare,Mashonaland
Summary
Confident and professional individual committed to delivering safe driving and excellent customer service. Regularly exceeds delivery performance targets through careful route planning. Willing to work flexible hours and cover evening and weekend shifts to meet logistics demands.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
HGV driver
BRITANNICUS INVESTMENTS
Harare, Mashonaland
08.2018 - 06.2024
- Maintained regular contact with logistics management, updating on progress and reporting issues.
- Planned and navigated routes using excellent road network knowledge.
- Secured lorry loads appropriately to eliminate damage and risk.
- Calculated load capacity and distributed weight safely.
- Supported yard operations by completing additional maintenance tasks.
- Avoided material damage by safely loading and unloading deliveries according to content description.
- Collected, documented and loaded goods with care to avoid damage and risk.
- Communicated with clients politely and professionally, maintaining excellent working relationships.
- Monitored vehicle performance and reported faults quickly to avoid vehicle downtime.
- Reported lorry faults and issues for swift repair, minimising vehicle downtime.
- Prevented vehicle breakdowns, completing basic vehicle maintenance and on-the-spot repair.
- Completed delivery documentation promptly to track orders and incidents.
- Collected and returned HGVs to and from depots, maintaining good timekeeping across shift changes.
- Tolerated high levels of stress when driving long distances and new routes.
- Employed defensive driving technique to anticipate potential dangers and avoid collisions.
- Offered flexibility in working hours, covering evening and weekend shifts to meet logistics demands.
- Ensured delivery paperwork was accurately completed and processed after shifts.
- Escalated major maintenance issues to maintain road worthiness of vehicle.
Driver
Precall Investments
Harare, mashonaland
01.2010 - 06.2018
- Followed safe driving practices for safety of fellow travellers and passengers.
- Delivered customer orders within target timeframes.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Applied personal road knowledge and GPS application to set shortest routes.
- Carried out vehicle checks and organised repairs to achieve timely resolution.
- Planned routes and schedules to achieve consistent service availability.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Covered weekend shifts to optimise service levels.
- Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
- Carried out complex manoeuvres in busy, high pressure environments.
- Provided accurate time and cost estimations for journeys.
- Updated monthly mileage records to track trends and identify improvements.
- Offered flexible working patterns to meet peak business demands.
Education
GCSEs -
HOWARD INSTITUTE
ZIMBABWE 01.1986 - 11.1990
Skills
- Outstanding customer service
- Logistical planning
- Health and Safety Compliance
- Cargo loading and unloading
- Fuel-efficient driving techniques
- Multi-drop deliveries
- Map reading
- Logbook maintenance
- Vehicle defect reporting
- Truck safety inspections
- Pre-loading inspections
- Delivery record management
- Exceptional timekeeping
- Flatbed experience
Affiliations
- Chess
- Football
- Hiking
Timeline
HGV driver
BRITANNICUS INVESTMENTS
08.2018 - 06.2024
Driver
Precall Investments
01.2010 - 06.2018
GCSEs -
HOWARD INSTITUTE
01.1986 - 11.1990
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