Benjamin Scarrott
Warwick,UK
Summary
Highly skilled professional with expertise in Excel, Word, PowerPoint, Outlook, and IT systems. Demonstrates exceptional fast-paced typing abilities and strong management skills. First Aid trained and an alcohol licence holder, committed to maintaining high standards of safety and compliance.
Overview
18
18
years of professional experience
Work history
Night shift manager
Tesco Extra
Harrogate, North Yorkshire
2025.10 - Current
- Reviewed sales reports to identify areas requiring attention or improvement.
- Supervised restocking activities for readiness of next day's operation.
- Facilitated weekly meetings to discuss progress and challenges experienced by the team.
- Implemented inventory checks to avoid stock shortages.
- Managed night shift operations, ensuring smooth running of the business.
Shift leader - Nights
Tesco Superstore
Warwick
2023.11 - 2025.05
- Led nightly team meetings to delegate tasks and ensure efficient workflow throughout shift.
- Implemented new training programs to improve team performance and increase overall productivity.
- Managed inventory and ordering processes to maintain adequate stock levels and reduce waste.
- Supervised nightly operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on safety protocols and efficient workflow practices.
- Coordinated nightly schedules and assignments, optimizing productivity and coverage.
- Implemented inventory control measures to minimize waste and maximize efficiency.
- Resolved customer complaints and inquiries promptly and effectively, resulting in improved customer satisfaction and loyalty.
- Conducted regular performance evaluations and implemented improvement plans for team members.
Shift leader - Nights
Tesco Superstore
Warwick
2023.11 - 2025.05
- Led nightly team meetings to delegate tasks and ensure efficient workflow throughout shift.
- Implemented new training programs to improve team performance and increase overall productivity.
- Managed inventory and ordering processes to maintain adequate stock levels and reduce waste.
- Supervised nightly operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on safety protocols and efficient workflow practices.
- Coordinated nightly schedules and assignments, optimizing productivity and coverage.
- Implemented inventory control measures to minimize waste and maximize efficiency.
- Resolved customer complaints and inquiries promptly and effectively, resulting in improved customer satisfaction and loyalty.
- Conducted regular performance evaluations and implemented improvement plans for team members.
Shift Leader
Tesco
Warwick
2020.09 - 2023.11
- Opening/closing the store, making sure all decisions are right for customers, colleagues and everyone’s safety.
- Being duty manager of the store, responsible for Visits and any legal audits.
- Being the go to person for colleagues in the absence of a Manager for their day to day operational queries.
- Supporting Managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy and well presented.
- Prioritize the replenishment of star lines/products that matter to our customers.
- Making sure point of sale and shelf edge labels reflect what good looks like.
- Taking immediate action for any overcharges preventing any reoccurrence.
- Ensure the delivery of I don’t queue facilitating multiskilled colleagues as required.
- Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Being knowledgeable about my store and our results, coordinating others to deliver the practical actions to make improvements.
- Ensuring our team are always dressed for service and positively reflect our brand.
- Following company health and safety routines and ensuring colleagues do the same.
Shift Leader
Tesco
Warwick
2020.09 - 2023.11
- Opening/closing the store, making sure all decisions are right for customers, colleagues and everyone’s safety.
- Being duty manager of the store, responsible for Visits and any legal audits.
- Being the go to person for colleagues in the absence of a Manager for their day to day operational queries.
- Supporting Managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy and well presented.
- Prioritize the replenishment of star lines/products that matter to our customers.
- Making sure point of sale and shelf edge labels reflect what good looks like.
- Taking immediate action for any overcharges preventing any reoccurrence.
- Ensure the delivery of I don’t queue facilitating multiskilled colleagues as required.
- Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Being knowledgeable about my store and our results, coordinating others to deliver the practical actions to make improvements.
- Ensuring our team are always dressed for service and positively reflect our brand.
- Following company health and safety routines and ensuring colleagues do the same.
Customer/Post office Assistant
McColl’s
Warwick
2020.04 - 2020.09
- Offering professional, helpful and polite customer service
- Multitasking between two different departments
- Complete jobs to a high standard in a specific time frame
- Handling large cash and check deposits
- Processing cash withdrawals
- Assisting with rent and bill payments, postal orders and money grams
- Dealing with all types of postage including international parcels
- Following the parcel safety guidelines
- Serving at checkouts
- Using paypoint systems
- Maintaining stock levels on the shop floor and completing promotion change overs
- Assisting my supervisor with end of day cleaning and close down
- Adhere to think 25 at all times
- Comply with fire safety and health and safety guidelines
Customer/Post office Assistant
McColl’s
Warwick
2020.04 - 2020.09
- Offering professional, helpful and polite customer service
- Multitasking between two different departments
- Complete jobs to a high standard in a specific time frame
- Handling large cash and check deposits
- Processing cash withdrawals
- Assisting with rent and bill payments, postal orders and money grams
- Dealing with all types of postage including international parcels
- Following the parcel safety guidelines
- Serving at checkouts
- Using paypoint systems
- Maintaining stock levels on the shop floor and completing promotion change overs
- Assisting my supervisor with end of day cleaning and close down
- Adhere to think 25 at all times
- Comply with fire safety and health and safety guidelines
Checkouts team support
Tesco
Warwick
2008.02 - 2019.09
- Having empathy, being customer service driven
- Listening to customers and acting on their feedback
- Using different office systems such as excel, word and Tesco’s own systems to complete rotas and other admin tasks
- Synchronizing with the overtime appointed by my store manager to deliver KPI
- Able to work fast pace and efficiently
- Being flexible, working a diverse range of hours
- Arranging and completing job interviews
- Following the welcome back process after sickness
- Conducting disciplinary meetings when required
- Understanding what may be getting in the way of individuals delivering great service and actively removing these obstacles with them
- Developing my team members skills and continually reviewing their capability and performance
- Keeping training records up to date
- Assuring sufficient resources are available for the week ahead
- Provide a comprehensive handover to the oncoming team member
- Supporting my manager throughout seasonal, community and charity events, creating an inclusive atmosphere
- Money and cash office management
- Carrying out weekly safe checks
- Maintaining a clean and tidy workspace, reaching health and safety guidelines
- Good knowledge of fire safety guidelines
Checkouts team support
Tesco
Warwick
2008.02 - 2019.09
- Having empathy, being customer service driven
- Listening to customers and acting on their feedback
- Using different office systems such as excel, word and Tesco’s own systems to complete rotas and other admin tasks
- Synchronizing with the overtime appointed by my store manager to deliver KPI
- Able to work fast pace and efficiently
- Being flexible, working a diverse range of hours
- Arranging and completing job interviews
- Following the welcome back process after sickness
- Conducting disciplinary meetings when required
- Understanding what may be getting in the way of individuals delivering great service and actively removing these obstacles with them
- Developing my team members skills and continually reviewing their capability and performance
- Keeping training records up to date
- Assuring sufficient resources are available for the week ahead
- Provide a comprehensive handover to the oncoming team member
- Supporting my manager throughout seasonal, community and charity events, creating an inclusive atmosphere
- Money and cash office management
- Carrying out weekly safe checks
- Maintaining a clean and tidy workspace, reaching health and safety guidelines
- Good knowledge of fire safety guidelines
Skills
- Excel
- Word
- PowerPoint
- Outlook
- IT systems
- Fast pace typing
- Management
- First Aid Trained
- Alcohol license holder
Timeline
Night shift manager
Tesco Extra
2025.10 - Current
Shift leader - Nights
Tesco Superstore
2023.11 - 2025.05
Shift leader - Nights
Tesco Superstore
2023.11 - 2025.05
Shift Leader
Tesco
2020.09 - 2023.11
Shift Leader
Tesco
2020.09 - 2023.11
Customer/Post office Assistant
McColl’s
2020.04 - 2020.09
Customer/Post office Assistant
McColl’s
2020.04 - 2020.09
Checkouts team support
Tesco
2008.02 - 2019.09
Checkouts team support
Tesco
2008.02 - 2019.09