Thomas Jeff
Lytham St Annes,Lancashire
Summary
Graduated with a 2/1 in Marketing and Management from Newcastle University. I am seeking roles within the information technology sector to help expand and develop the skills I have learnt through self-employment and education.
Overview
9
9
years of professional experience
Work history
Transformation manager
Sustainable Energy First
Lytham St Annes, Lancashire
11.2023 - Current
- Effectively managed second-line support issues and bugs logged via Jira, ensuring timely resolution averaging 20 tickets resolved per week
- Monitored ticket workflows and prioritised tasks based on impact and urgency, improving team efficiency.
- Collaborated with cross-functional teams to address recurring issues and implement long-term solutions.
- Implemented an AI chatbot to assist users with navigating and utilizing Fusion software features.
- Collaborated with developers and product teams to refine chatbot performance based on user feedback.
- Supported the software testing process by executing test cases to identify bugs and ensure functionality aligned with requirements.
- Produced and updated comprehensive documentation for new software developments, ensuring clarity and usability for end-users and internal teams.
- Supported initiatives to promote the adoption and effective use of Fusion software across the organization, driving operational efficiency.
Self Employment
DirectSneakers
07.2018 - Current
- Online sales business with over £58,000 turnover in 2020/21.
- Identifying and securing products, logging hundreds of SKUs into company databases.
- Managed online sales through different platforms including eBay.
- Developed a company website with an online sales platform.
- Conducted cost-benefit analysis to identify optimal couriers and sales platforms.
- Social Media marketing through Twitter, Instagram and YouTube
- Dedication to customer satisfaction, ensuring fast shipping and high-quality customer service for all sales.
- 100% positive feedback rating from over 130 transactions on eBay.
Data Processor
Sustainable Energy First
Lytham St Annes, Lancashire
03.2023 - 11.2023
- Entered and maintained data in the Empire database management system to ensure accuracy and support effective analysis.
- Oversaw and implemented database updates in compliance with company policies and standards.
- Processed electricity and gas invoices through Empire, meeting deadlines and maintaining operational efficiency.
- Provided training and guidance to new employees on using the Empire system.
Customer Assistant
Tesco
05.2018 - 09.2018
- Delivered prompt and efficient service to customers, ensuring exceptional levels of satisfaction and support.
- Monitored and replenished sales floor stock regularly to maintain optimal inventory levels and a seamless shopping experience.
Customer Assistant
Booths Supermarket
10.2016 - 06.2017
- Assisted with stock management and overall store presentation to ensure customer satisfaction.
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Identified and reduced short-dated products to reduce food wastage,
IT Support Assistant
AXA Insurance Internship
07.2016 - 08.2016
- 6-week long internship at AXA Insurance.
- Maintained the smooth running of a company predominantly ran on IT systems by helping fellow colleagues with various IT issues at their desks.
- Assisted with a drastic change in how IT problems are reported, allowing problems to be diagnosed and solved much more efficiently.
Education
Bachelor of Science - Marketing and Management
Newcastle University
2/107.2021
A-Levels -
Blackpool Sixth Form
Business Studies (A) Economics (B) IT (B)GCSEs -
Lytham St Anne's High School
10 Grades A* to CSkills
- High Level of IT Literacy
- Microsoft Office: Word, Excel, PowerPoint, Access
- Online selling and advertising
- Team working
- Creativity and problem solving
- Website Creation
- Video creation and photoshop skills
- Cost-benefit analysis
- Risk-taking and Decision Making
- Self-motivated professional
Timeline
Transformation manager
Sustainable Energy First
11.2023 - Current
Data Processor
Sustainable Energy First
03.2023 - 11.2023
Self Employment
DirectSneakers
07.2018 - Current
Customer Assistant
Tesco
05.2018 - 09.2018
Customer Assistant
Booths Supermarket
10.2016 - 06.2017
IT Support Assistant
AXA Insurance Internship
07.2016 - 08.2016
Bachelor of Science - Marketing and Management
Newcastle University
A-Levels -
Blackpool Sixth Form
GCSEs -
Lytham St Anne's High School
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