Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Thomas Ives

Thomas Ives

Norwich,Norfolk

Summary

I am an extremely confident, dedicated and competent person in all fields that i have worked in.

I have been directly involved in the motor industry for nearly 20 years and have worked at every level possible.

I have demonstrated that consistently that I am hard working, diligent, persuasive and determined in every aspect of the roles i have undertaken.

My customer care is second to none and I have never received negative feedback from those i have dealt with in all the roles i have undertaken.

I am driven to succeed in life and want to succeed at everything that comes my way.

Being conscientious, considerate, personable, positive and humble are second nature to me not only in a work environment but in my personal life as i believe that the two work together.

Overview

16
16
years of professional experience

Work History

Barista supervisor

HMP Norwich
Norwich, Norfolk
10.2020 - Current
  • Improved customer satisfaction by efficiently dealing with the visiting public and prison staff.
  • Nurtured a positive and professional work environment through effective leadership not missing a session of work while being with the team and always performing my duties with a professional attitude at all times.
  • Streamlined operations for increased productivity by implementing efficient work schedules.
  • Promoted a high standard of customer service with consistent staff training sessions within the role.
  • Managed accounting effectively being responsible for more than £14.000 month.
  • Maintained cleanliness, resulting in a hygienic and presentable workspace at all times.
  • Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
  • Maintained cleanliness of front-of-house areas in line with the prison standards through rigorous visual inspections.
  • Managed inventory and stock control on a daily basis.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations for HMP.

Director

Thomas Ives Cars
Kings Lynn, Norfolk
08.2008 - 10.2020
  • Led team to streamline operations by implementing new strategies.
  • Directed day-to-day work of employees and motivated teams to exceed objectives.
  • Making sure stock levels were always maintained.
  • Ensured all Health & Safety requirements were adhered to at all times.
  • Ensured all employees and the business was portrayed in a professional manner.
  • That all customers were given the highest level of service at all times.
  • Managed the team on site on a daily basis.
  • Maintained training levels at all times.
  • Adapted with latest requirements for customers to reflect on buying behaviours.
  • Developed comprehensive business plans for company growth.
  • Enhanced productivity through innovative management techniques.
  • Introduced new marketing campaigns, boosted brand image.
  • Managed negotiations with clients to secure profitable contracts.
  • Oversaw financial planning, ensured fiscal stability of the organisation.
  • Formulated business plans to increase growth and minimise cost for company.

Education

GCSEs -

Park High Secondary School
Kings Lynn

Skills

  • Sales techniques
  • Relationship Management
  • Financial reporting
  • Motivational leadership
  • Profit maximisation
  • Customer retention strategies
  • Exceptional communication
  • Closing deals
  • Team motivation

Affiliations

  • Family is everything to me.

Timeline

Barista supervisor

HMP Norwich
10.2020 - Current

Director

Thomas Ives Cars
08.2008 - 10.2020

GCSEs -

Park High Secondary School

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Thomas Ives