Thomas Harding

• Trained new staff members effectively, ensuring top-notch service standards were maintained.
• Assisted in menu planning offering innovative ideas based on popular preferences.
• Collaborated with team members to provide seamless service during busy periods.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Served guests spirits, lagers and stouts at bar.

Optional work experience during Sixth Form.

• Worked with dangerous machinery while being supervised.
• Paid attention to the safety manual making sure to follow them at all times.
• Followed the manufacturing rules making sure all product is up to the customers standards.

• Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
• Managed stock levels efficiently, preventing shortage during peak hours..
• Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
• Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
• Inspected customer identification to verify age against legal standards.
• Provided excellent service to customers, resulting in repeat business.
• Input orders into register, calculated bills and collected payments.
• Handled cash transactions securely minimising risk of theft or fraud.

• Checked customer IDs to confirm age before selling age-restricted products.
• Delivered food and drinks discreetly for seamless and unobtrusive service.
• Prepared tables for guests and reset tables between customers.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• Accommodated special dietary requests, enhancing customer dining experience.
• Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
• Handled payment transactions to guarantee smooth customer checkout process.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

• Appropriately stacked delivery bags to best maintain quality of papers.
• Completed sorting and delivery tasks in line with target timeframes.
• Interacted with new and regular customers.
• Enhanced customer satisfaction by delivering newspapers promptly and accurately.
• Delivered papers punctually to maintain customer trust in our services.