Thomas Godwin
Glasgow,Scotland
Summary
Dynamic professional specializing in team leadership, staff training, and strategic business planning. Demonstrated success in sports development, stakeholder engagement, and financial oversight, ensuring effective program delivery and continuous improvement. Committed to promoting equality, diversity, and inclusion while enhancing community sport development and athlete pathways. Background includes operational management, coaching, and performance support, supported by an MSc in Strength and Conditioning and a BSc in Sport and Exercise Science.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Duty Manager
Nuffield
Glasgow, Glasgow City
2022.01 - Current
- Supervise and coordinate up to 11 colleagues per shift across varied multi-department teams, ensuring safe, efficient and customer-focused service delivery.
- Line manage up to 12 direct reports, supporting performance, communication, payroll accuracy, development conversations and day-to-day team effectiveness.
- Support daily operations for high-footfall private health and wellbeing facility receiving approximately 570–790 visits per day based on previous quarters.
- Coordinate operations across wider Nuffield Health club estate, including front-of-house, fitness, group exercise, swim school, lifeguards, cleaning teams, café staff, sales executives, children’s services, physiotherapy, physiology, maintenance and management teams.
- Work collaboratively with internal departments and external providers to maintain service standards, improve communication and ensure smooth operational delivery across full customer journey.
- Handle approximately 20–40 customer/member enquiries per shift, including bookings, memberships, service queries, product information, complaints and escalations.
- Use Tableau to monitor KPIs including membership sales, sales mix, member retention, cancellations, budget performance, growth trends, personal training sales, PT penetration, complaints and customer feedback.
- Use CoursePro, Gym Manager, Lightning Calendar and CRM systems to manage bookings, health check appointments, offer tracking, customer records, class attendance, swim school participation and service continuity.
- Contribute to daily handovers, weekly performance meetings and quarterly reviews covering KPIs, customer feedback, staffing, commercial performance and operational priorities.
- Support full-cycle recruitment, including opening job requisitions, reviewing applications, shortlisting candidates, arranging and conducting interviews, communicating outcomes and onboarding successful candidates.
- Support onboarding, training and development for 10+ new colleagues, covering customer service standards, operational procedures, product/service knowledge and company protocols.
- Conduct formal performance reviews, probation reviews, return-to-work meetings and performance improvement plans, setting clear goals and documenting support needs to improve performance and attendance.
- Support cost control, budgeting and rota efficiency across group exercise and swim programmes by reviewing class capacity, peak usage, staffing requirements, annual leave cover and payroll information.
- Manage payroll inputs for direct reports, including absence, overtime and time off in lieu, ensuring accurate records and effective workforce planning.
- Generate new business opportunities by identifying internal, external and corporate prospects, establishing 10+ new local corporate concession agreements to increase lead generation and membership sales opportunities.
- Support marketing, outreach and referral activity by promoting corporate concessions, referral incentives and wellbeing events to existing members, local organisations and external partners.
- Maintain health, safety and compliance standards through daily checks covering pool safety, pool cleanliness, fire safety, risk assessments, emergency procedures, accident reporting and incident follow-up.
- Prepare injury and incident reports, ensuring accurate documentation and follow-up contact with affected individuals to support wellbeing, service standards and duty of care.
- Strengthen team culture and communication through quarterly team meetings, monthly one-to-ones, daily check-ins and structured updates covering operational changes, incidents, feedback and recognition.
- Develop team routines and delegated improvement tasks to increase ownership, autonomy and self-sufficiency while maintaining clear operational goals and service standards.
- Resolve customer escalations through solution-focused planning, balancing customer satisfaction, cost control, product protection and commercial outcomes.
Swim instructor
Swim World
Edinburgh
2025.12 - Current
- Planned and delivered structured swimming lessons for groups of up to 10 swimmers, adapting sessions to age, ability and confidence level.
- Delivered lessons across 14 swimming stages, from Ducklings and Learn to Swim through to Swim Fit, supporting swimmers’ progression in water confidence, stroke technique, fitness development and safety awareness.
- Assessed swimmer progress regularly, adapting teaching methods to individual needs and providing clear feedback to swimmers and parents.
- Maintained high pool safety standards, educating swimmers on water risks, safe behaviours and correct poolside conduct.
- Delivered advanced sessions focused on stroke efficiency, endurance, fitness development and preparation for competitive swimming pathways.
- Used positive communication to motivate swimmers, build confidence and improve engagement in group and individual settings.
- Worked with colleagues and management to ensure safe, consistent and high-quality lesson delivery.
- Fostered confidence in students by providing positive reinforcement and constructive feedback during lessons.
Sports Therapist + Strength and Conditioning Consultant
Self-employed
Glasgow, Glasgow City
2023.03 - Current
- Deliver up to 10 client sessions per week on part-time basis, balancing sports therapy, strength and conditioning and personal training services while maintaining high service quality.
- Support approximately 10–20 sports therapy clients per month and 3–8 strength and conditioning/personal training clients, providing tailored rehabilitation, performance and wellbeing support.
Work with balanced client base, including approximately 50% performance-focused athletes across judo, athletics, track and football, and 50% general/occupational clients seeking fitness improvement, pain reduction and better daily function. - Complete individual assessments including consultation forms, training history, goal setting, pain scales, range of motion testing, movement screening and strength-based testing to identify limitations and tailor interventions.
- Maintain repeat client relationships through structured follow-up care, with many sports therapy clients completing 2–4 follow-up sessions and some returning quarterly for ongoing occupational wellbeing support over 6+ months.
- Manage self-employed business administration, including client bookings, appointment reminders, client records, pricing, concessions, insurance compliance and social media/word-of-mouth marketing.
- Collaborate with local athletics and judo club networks while maintaining client confidentiality, professional boundaries and appropriate safeguarding standards.
- Support measurable client outcomes including personal best performances, return-to-sport progression, improved energy levels, movement confidence and positive body composition changes.
Tutor, Assessor & Course Writer
Motion Fitness
Glasgow, Glasgow City
2023.02 - Current
- Support 50+ learners across accredited strength and conditioning education, workshops, tutorials and online course content.
- Design and deliver course content aligned with UKSCA standards and CIMSPA-awarded qualification requirements, supporting consistent learner outcomes and professional standards.
- Deliver 4 online course modules and quarterly rotational practical workshops, supporting blended learning across theory, applied practice and assessment preparation.
- Teach modules covering biomechanics, physiology, advanced training methods, programme design, disability inclusion, youth development, females in sport, applied sport psychology and sports management.
- Assess learner competency through online video submissions, written assessments, practical assessments, feedback forms and portfolio evidence, supporting fair and consistent sign-off against required standards.
- Track learner progression across a 6-month course cycle, using scheduled touchpoints in months 1, 2, 4 and 6 to review engagement, assessment attempts, login activity, progress barriers and support needs.
- Update course content and learner resources using learner feedback, simplifying over-technical material and re-recording content to improve clarity, accessibility and engagement.
- Support annual course review activity against governing body guidance, internal examiner feedback and quality assurance standards to maintain relevance, accuracy and compliance.
Lifeguard, Swimming Instructor, Receptionist
Nuffield Health
Glasgow, Glasgow City
2022.02 - 2024.01
- Delivered sport participation programmes (swimming lessons, recreational sessions).
- Acted as first point of contact for student, staff, and member enquiries.
- Coordinated bookings, payments, and administrative systems, ensuring operational efficiency.
- Maintained safeguarding and compliance standards across all sport sessions.
Physical Preparation
Sport Scotland: Institute of sports (West of Scotland)
Stirling, Glasgow, Edinburgh, Central belt Scotland
2022.02 - 2022.08
- Supported strength and conditioning, athlete testing, performance monitoring and research data collection within high-performance Institute of Sport environment.
- Worked with approximately 134 Commonwealth Games and nationally ranked Scottish athletes across swimming, athletics, para-athletics, judo, cycling, boxing, snow sports, hockey, cricket, badminton, tennis, triathlon, rugby and netball.
- Assisted with performance testing and monitoring, including countermovement jumps, force plate assessments, isometric mid-thigh pulls, sprint testing, strength testing, mobility screening, wellness monitoring, body composition and anthropometry.
- Supported gym-based physical preparation sessions, athlete warm-ups and testing readiness for athletes preparing for national and international competition.
- Used force plates, timing gates, Excel, SPSS, VALD, OptoJump and TeamBuildr to support athlete testing, monitoring, data handling and performance feedback.
- Produced spreadsheet-based data summaries and testing feedback for primary coaches, helping translate performance monitoring data into practical coaching insight.
- Integrated MSc research within the placement, collecting athlete data to examine reliability of pre-competition jump and force testing protocols.
- Applied evidence-based strength and conditioning principles to support athlete preparation, monitoring and multidisciplinary performance decision-making.
Swimming Teacher
Blackpool Council
2018.08 - 2022.02
- Delivered sport participation programmes (swimming lessons, recreational sessions).
- Acted as first point of contact for student, staff, and member enquiries.
- Coordinated bookings, payments, and administrative systems, ensuring operational efficiency.
- Maintained safeguarding and compliance standards across all sport sessions.
- (supervisor)
Team Leader
National Citizens Service
2018.06 - 2018.09
- Delivered sport participation programmes (swimming lessons, recreational sessions).
- Acted as first point of contact for student, staff, and member enquiries.
- Coordinated bookings, payments, and administrative systems, ensuring operational efficiency.
- Maintained safeguarding and compliance standards across all sport sessions.
Bartender
Revolutions cocktail bar
2017.12 - 2018.09
- Delivered sport participation programmes (swimming lessons, recreational sessions).
- Acted as first point of contact for student, staff, and member enquiries.
- Coordinated bookings, payments, and administrative systems, ensuring operational efficiency.
- Maintained safeguarding and compliance standards across all sport sessions.
Team Leader
National Citizens Service (YMCA)
2017.06 - 2017.09
- Delivered sport participation programmes (swimming lessons, recreational sessions).
- Acted as first point of contact for student, staff, and member enquiries.
- Coordinated bookings, payments, and administrative systems, ensuring operational efficiency.
- Maintained safeguarding and compliance standards across all sport sessions.
Crew Member
McDonalds
2015.08 - 2017.04
- Delivered sport participation programmes (swimming lessons, recreational sessions).
- Acted as first point of contact for student, staff, and member enquiries.
- Coordinated bookings, payments, and administrative systems, ensuring operational efficiency.
- Maintained safeguarding and compliance standards across all sport sessions.
- Adapted swiftly to new tasks when required, demonstrating flexibility within the role.
- Handled cash and card transactions, ensuring accurate change was given.
- Achieved customer satisfaction by providing efficient service and addressing inquiries.
Education
MSc (Hons) - Strength & Conditioning & Applied Management
Liverpool John Moors University
Liverpool 09/2021 - 03/2023
A Level - Medical Science And Sport Excellence
Blackpool Sixth Form College
Blackpool 01/2016 - 01/2017
High School Diploma -
Lytham St. Annes High School
Lytham St Annes 01/2010 - 01/2016
BSc (Hons) - Sport & Exercise Science
Edge Hill University
Ormskirk, Lancashire 09/2019 - 05/2021
Skills
- Team Leadership & Line Management
- Staff Training & Workforce Development
- Sports Development & Participation Growth
- Strategic Business Planning
- Stakeholder Engagement & Partnerships
- Financial Awareness & Budget Oversight
- KPI Monitoring & Performance Reporting
- Programme Delivery & Project Coordination
- Project Coordination & Continuous Improvement
- Health, Safety, Safeguarding & Compliance
- Equality, Diversity & Inclusion
- Community Sport Development
- Athlete Development Pathways
- Communication, Marketing & Outreach
- Commercial Awareness & Service Improvement
Certification
- Level 3 Personal Trainer Qualification
- Level 2 Swimming Teacher Qualification
- Level 2 Athletics Coach, Multi-Events
- Extended Diploma in Sports Massage
- ISAK Accreditation
- Trainer Assessor Qualification
- Emergency First Aid at Work
- Lifeguard Certification
- CIMSPA Affiliated
- ECSS Member
- CPD Certification: Kinesiology Taping
- CPD Certification: Sports Taping Techniques
Languages
English
Native
Accomplishments
- Sportsman of the Year, Blackpool Sixth Form College, 2016
- Represented Lancashire Schools in regional and national athletics competitions, 2015–2018
- President, Edge Hill Athletics Team, 2020/21
- Treasurer, Edge Hill Athletics Team, 2019/20
- Male Track & Multi-Events Captain, Edge Hill Athletics Team, 2019–2021
- Completed first marathon — Edinburgh Marathon, 2026
- Published undergraduate dissertation in a peer-reviewed journal
- MSc placement with the Institute of Sport Scotland supporting applied performance testing
- ECSS Member, membership number 37806
- Attended ECSS 29th Annual Congress, Glasgow, 2024, Delegate
- Attended UKCCIIS Inaugural Conference, Edinburgh, 2024, Delegate
Achievements and Leadership
- Represented Lancashire County at the National Athletics Finals, competing at national level following county selection.
- Represented Edge Hill University as a sponsored decathlon and multi-events athlete, competing at university and national-level competitions.
- Founding member of Edge Hill University's Athletics Club and Triathlon Club, contributing to the development of student sport opportunities, participation pathways and club culture.
- Held several student sport leadership roles, including Social Secretary, Treasurer, Male Track and Multi-Events Captain, and President of Edge Hill Athletics Club.
- Supported the planning and delivery of training sessions, competitions, student engagement activity and British Universities & Colleges Sport (BUCS) participation.
- Participated in high-performance sport and exercise focus groups, contributing to collaboration, peer learning and mentorship.
- Supported academic continuity during the COVID-19 pandemic by helping transition study resources online and creating peer networks and virtual study spaces.
Timeline
Swim instructor
Swim World
2025.12 - Current
Sports Therapist + Strength and Conditioning Consultant
Self-employed
2023.03 - Current
Tutor, Assessor & Course Writer
Motion Fitness
2023.02 - Current
Lifeguard, Swimming Instructor, Receptionist
Nuffield Health
2022.02 - 2024.01
Physical Preparation
Sport Scotland: Institute of sports (West of Scotland)
2022.02 - 2022.08
Duty Manager
Nuffield
2022.01 - Current
Swimming Teacher
Blackpool Council
2018.08 - 2022.02
Team Leader
National Citizens Service
2018.06 - 2018.09
Bartender
Revolutions cocktail bar
2017.12 - 2018.09
Team Leader
National Citizens Service (YMCA)
2017.06 - 2017.09
Crew Member
McDonalds
2015.08 - 2017.04
MSc (Hons) - Strength & Conditioning & Applied Management
Liverpool John Moors University
09/2021 - 03/2023
A Level - Medical Science And Sport Excellence
Blackpool Sixth Form College
01/2016 - 01/2017
High School Diploma -
Lytham St. Annes High School
01/2010 - 01/2016
BSc (Hons) - Sport & Exercise Science
Edge Hill University
09/2019 - 05/2021