Summary
Overview
Work history
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
Thomas Gardner

Thomas Gardner

Abingdon,Oxfordshire

Summary

Successful Customer Account Manager with over eight years of experience in Customer Service and experience as an English Language Teacher, looking to leverage exceptional organisation and communication skills as a Forensic Administrator with Thames Valley Police.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Customer Advisor

Argos
Abingdon
10.2023 - 03.2024
  • Assisted customers with their Argos card requirements, taking ownership of their individual needs and delivering exceptional customer service.

English Language Teacher

What's up! Living English Academy
Badalona
09.2022 - 08.2023
  • Planned and delivered quality lessons to students of all ages and levels.

Customer Services

EDF Energy
Exeter
04.2021 - 08.2022
  • Answering customer enquiries and managing queries and complaints.

Customer Account Manager

British Gas Business
Oxford
01.2019 - 04.2021
  • Responsible for managing a portfolio of British Gas Business customers.

Customer Executive

British Gas Business
Oxford
09.2015 - 01.2019
  • Managing and resolving customer queries and complaints.

Customer Service Apprentice

British Gas Business
Oxford
09.2014 - 09.2015
  • Achieved a Level 3 Diploma in Customer Service at Abingdon and Witney College.

Team Member

Budgens
Abingdon
09.2012 - 09.2014
  • Operating till system and serving customers.

Education

7 GCSE's A-C, including Maths and English -

Fitzharrys School
Abingdon
09.2011 - 06.2012

A-Levels - Economics

Fitzharrys School
Abingdon
09.2012 - 06.2014

Skills

  • Communication
  • Time Management
  • Computer Proficiency
  • Adaptability
  • Problem Solving
  • Customer Service
  • Organisation

Certification

  • Duke of Edinburgh Gold Award, Abingdon and Witney College

(September 2015)

  • Trinity certTESOL, Trinity College London

(September 2022)

  • Level 3 NVQ in Customer Service

(September 2014)

Hobbies and Interests

I enjoy language learning and speak Spanish to a B1 standard. I am continuing to study Spanish and frequently attend language exchanges in Oxford, as well as attending group classes.

Timeline

Customer Advisor

Argos
10.2023 - 03.2024

English Language Teacher

What's up! Living English Academy
09.2022 - 08.2023

Customer Services

EDF Energy
04.2021 - 08.2022

Customer Account Manager

British Gas Business
01.2019 - 04.2021

Customer Executive

British Gas Business
09.2015 - 01.2019

Customer Service Apprentice

British Gas Business
09.2014 - 09.2015

A-Levels - Economics

Fitzharrys School
09.2012 - 06.2014

Team Member

Budgens
09.2012 - 09.2014

7 GCSE's A-C, including Maths and English -

Fitzharrys School
09.2011 - 06.2012
Thomas Gardner