Thomas Gardner
Abingdon,Oxfordshire
Summary
Successful Customer Account Manager with over eight years of experience in Customer Service and experience as an English Language Teacher, looking to leverage exceptional organisation and communication skills as a Forensic Administrator with Thames Valley Police.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Customer Advisor
Argos
Abingdon
2023.10 - 2024.03
- Assisted customers with their Argos card requirements, taking ownership of their individual needs and delivering exceptional customer service.
English Language Teacher
What's up! Living English Academy
Badalona
2022.09 - 2023.08
- Planned and delivered quality lessons to students of all ages and levels.
Customer Services
EDF Energy
Exeter
2021.04 - 2022.08
- Answering customer enquiries and managing queries and complaints.
Customer Account Manager
British Gas Business
Oxford
2019.01 - 2021.04
- Responsible for managing a portfolio of British Gas Business customers.
Customer Executive
British Gas Business
Oxford
2015.09 - 2019.01
- Managing and resolving customer queries and complaints.
Customer Service Apprentice
British Gas Business
Oxford
2014.09 - 2015.09
- Achieved a Level 3 Diploma in Customer Service at Abingdon and Witney College.
Team Member
Budgens
Abingdon
2012.09 - 2014.09
- Operating till system and serving customers.
Education
7 GCSE's A-C, including Maths and English -
Fitzharrys School
Abingdon 2011.09 - 2012.06
A-Levels - Economics
Fitzharrys School
Abingdon 2012.09 - 2014.06
Skills
- Communication
- Time Management
- Computer Proficiency
- Adaptability
- Problem Solving
- Customer Service
- Organisation
Certification
- Duke of Edinburgh Gold Award, Abingdon and Witney College
(September 2015)
- Trinity certTESOL, Trinity College London
(September 2022)
- Level 3 NVQ in Customer Service
(September 2014)
Hobbies and Interests
I enjoy language learning and speak Spanish to a B1 standard. I am continuing to study Spanish and frequently attend language exchanges in Oxford, as well as attending group classes.
Timeline
Customer Advisor
Argos
2023.10 - 2024.03
English Language Teacher
What's up! Living English Academy
2022.09 - 2023.08
Customer Services
EDF Energy
2021.04 - 2022.08
Customer Account Manager
British Gas Business
2019.01 - 2021.04
Customer Executive
British Gas Business
2015.09 - 2019.01
Customer Service Apprentice
British Gas Business
2014.09 - 2015.09
A-Levels - Economics
Fitzharrys School
2012.09 - 2014.06
Team Member
Budgens
2012.09 - 2014.09
7 GCSE's A-C, including Maths and English -
Fitzharrys School
2011.09 - 2012.06