Thomas Eatwell
Operations Manager
PORTRUSH,Antrim
Summary
Enthusiastic Operations Manager with 25 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results.
Takes on challenges, harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
25
25
years of professional experience
11
11
years of post-secondary education
Work history
Retail Technology Operations Manager
TJX Europe
Watford, Hertfordshire
06.2024 - Current
- Supporting Key IT business projects objectives to deliver a new POS across 5 markets across 700 stores over 3 years
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Encourage team, fostered an environment of growth and development.
- Creating collaborative work environment for positive team dynamics.
Central Operations Process Improvement manager
TJX Europe
Watford, Hertfordshire
06.2021 - 06.2024
- Identified inefficiencies in operational processes, resulting in streamlined workflow
- Consulted stakeholders regularly throughout the course of improvement projects to ensure consensus and buy-in.
- Led implementation of Lean Six Sigma methodologies, enhancing operational efficiencies , saving the business circa £1.8m in cost related to cash collection and q-line drink sales.
- Managed change effectively whilst implementing new procedural changes across departments.
Senior Capital Projects Manager
TJX Europe
Watford, Hertfordshire
06.2016 - 06.2021
- Managed annual Capital budgeting process with efficiency and accuracy to the value of £20m.
- Delivered successful project outcomes by directing team activities and facilitating communication.
- Led cross-functional teams for effective project execution.
- Leading 6 Project managers, balanced multiple projects across 700 sites across Europe.
Capital Project Manager
TJX Europe
Watford, Hertfordshire
01.2012 - 06.2016
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints during the new store openings across Europe.
- Developed comprehensive project plans for successful execution and delivery, supporting new fixture deployments across Europe.
- Guided the development of project objectives, established clear performance expectations.
- Strengthened stakeholder relationships through regular updates and clear communication both internally and with external vendors.
Retail store manager
TK Maxx
Coleraine, Causeway Coast and Glens
07.2006 - 01.2012
- Managed a diverse team of sales associates, fostering a positive work environment.
- Conducted regular performance reviews, contributing towards individual development and overall team performance improvement.
- Ensured legal compliance in all store operations including Health & Safety to prevent any potential liabilities or risk to the business.
- Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes.
- Managed staff logistics Circa 35 heads and day-to-day store operations.
Education
Change Management - Process Improvement
Prosci
Watford, Hertfordshire 08.2021 - 12.2021
Lean Six Sigma Green Belt - Process Improvement
TJX Europe
Watford 02.2021 - 03.2024
Diploma of Higher Education - Photography
Natal Technikon
South Africa 01.1996 - 11.1998
GCSEs - English, Afrikaans, Maths, Science , Geography & Biology
Glenvista High School
South Africa 01.1990 - 12.1994
Skills
- Leadership competence
- Multichannel retail experience
- P and L management
- Strong communication
- Employee development
- Process improvements
- Quality assurance standards
- Supplier relationship management
Languages
English
Fluent
Afrikaans
Upper intermediate
Timeline
Retail Technology Operations Manager
TJX Europe
06.2024 - Current
Change Management - Process Improvement
Prosci
08.2021 - 12.2021
Central Operations Process Improvement manager
TJX Europe
06.2021 - 06.2024
Lean Six Sigma Green Belt - Process Improvement
TJX Europe
02.2021 - 03.2024
Senior Capital Projects Manager
TJX Europe
06.2016 - 06.2021
Capital Project Manager
TJX Europe
01.2012 - 06.2016
Retail store manager
TK Maxx
07.2006 - 01.2012
Diploma of Higher Education - Photography
Natal Technikon
01.1996 - 11.1998
GCSEs - English, Afrikaans, Maths, Science , Geography & Biology
Glenvista High School
01.1990 - 12.1994
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