Thomas Buckingham

I completed 1 week of work experience with Royal Mail, Plymouth. Throughout the week I was fortunate enough to gain an insight into the daily processes within Royal Mail, which included:

• The process of correctly responding to a customer's complaint.
• Organising the redelivery of parcels.
• Taking precautions to ensure the safe delivery of passports, work visas, and other important documents.

This exposed me to various internal job roles and departments, and I a basic understanding of the Royal Mail principles.