Bazlul Alam
London,Hammersmith and Fulham
Summary
Experienced postal service professional with a strong background in delivery dispute resolution and mail processing. Demonstrates expertise in road traffic law and postal sorting, ensuring efficient workflow management and confidentiality upkeep. Known for resilience under pressure, alertness during long drives, and adaptability to weather conditions. Committed to addressing customer complaints with exceptional service, aiming to enhance operational efficiency and customer satisfaction.
Dependable professional with strong desire to excel in mail delivery. Demonstrates excellent organisational skills and solid ability to manage time efficiently. Poised to contribute to timely and accurate mail distribution, enhancing overall service quality.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Mail driver (Royal mail)
Angard Staffing
London, City of Westminster
2025.05 - Current
- Demonstrated flexibility in adapting to last-minute route changes or additions.
- Sorted parcels according to size and weight, allowing efficient use of vehicle space.
- Showed diligence in delivering even under adverse weather conditions.
- Performed regular vehicle checks for smooth operation on the road.
- Provided accurate documentation of deliveries to maintain records.
- Collected signatures for proof of receipt, ensuring accountability.
- Improved customer satisfaction with prompt and courteous service.
Supervisor
The Taj
London, Ealing
2023.12 - 2025.04
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Facilitated monthly training sessions for enhanced staff performance.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Delegated tasks appropriately, achieved balanced workload among team members.
- relayed orders from customers to head chef
Customer service supervisor
New Bankok
London, Hammersmith and Fulham
2017.05 - 2023.11
- Developed and implemented new policies to enhance operational efficiency.
- Coordinated shift schedules to optimise coverage during peak periods.
- Maintained high levels of customer satisfaction through effective problem resolution.
- Monitored quality control standards to ensure consistent service excellence.
- Tracked order status, quickly resolving any issues or delays.
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
Education
A-Levels - business / finance
Henry Compton
London 1981.09 - 1987.07
Skills
- Delivery dispute resolution
- Mail processing
- Road traffic law knowledge
- Postal sorting experience
- Knowledge of postal codes
- Resilient under pressure
- Efficient workflow management
- Confidentiality upkeep
- Alertness during long drives
- Customer complaint addressing
- Weather adaptability driving
- Customer Service
Languages
English
Fluent
Hindi
Fluent
Bengali
Native
Timeline
Mail driver (Royal mail)
Angard Staffing
2025.05 - Current
Supervisor
The Taj
2023.12 - 2025.04
Customer service supervisor
New Bankok
2017.05 - 2023.11
A-Levels - business / finance
Henry Compton
1981.09 - 1987.07