Thomas Brown
Hounslow,Greater London
Summary
Customer-focused professional with expertise in communication, teamwork, and refund processes. Facilitates positive customer interactions to enhance satisfaction and loyalty. Committed to continuous improvement and contributing to team success.
Overview
31
31
years of post-secondary education
3
3
years of professional experience
Work history
Customer experience specialist
Sky UK
Hounslow, Greater London
09.2026 - Current
- Guided customers through troubleshooting process, ensuring their satisfaction and loyalty.
- Resolved customer complaints professionally, contributing to increased satisfaction and loyalty.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled challenging customer interactions with composure in high-pressure situations., maintaining company reputation.
- Monitored customer feedback to identify potential issues and enhance service quality.
- Regularly updated knowledge of industry trends for informed customer interactions.
- Streamlined communication channels, resulting in better team efficiency.
- Conducted market research which helped shape company's customer service policies.
Off-Till Colleague
Tesco
Kingsbridge, Devon
05.2024 - 09.2026
- Engaged customers to create a welcoming atmosphere and improve the shopping experience. to enhance in-store experience and provide outstanding customer service.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Built rapport with new and existing customers to boost client retention.
- Organised product displays to attract customer attention and promote inventory. to promote inventory and encourage customer purchases.
- Accepted card, cash and cheque payments in POS register system.
- Requested and checked customer IDs at checkout for age-restricted products.
- Inspected products for damages and expiry dates before processing refunds.
- Managed checkout staff to coordinate tasks and maintain a smooth workflow during busy periods. ensuring individuals' needs were met
Retail cashier
H Luscombe & Son Ltd
Kingsbridge, Devon
09.2023 - 09.2026
- Help manage the business by opening up in the morning and closing in the evening alongside ordering in stock. As well as this, I trained other employees to mix paint and learn the till system.
- Learnt glass cutting skills and to be able to measure, fit, and replace windows
- Offered friendly advice on what customers should purchase for their personal needs
- Participated actively in stock take exercises contributing towards keeping accurate records on inventory
Education
GCSEs - Mathmatics
Kingsbridge Community College
Devon 09.2020 - 07.2023
GCSEs - English Language
Kingsbridge Community College
Kingsbridge, Devon 09.2020 - 06.2023
GCSEs - English Literature
Kingsbridge Community College
Kingsbridge, Devon 09.2020 - 09.2023
GCSEs - Combined Science (Higher)
Kingsbridge Community College
Devon 09.2020 - 07.2023
GCSEs - Geography
Kingsbridge Community College
Devon 09.2020 - 07.2023
GCSEs - Business Studies
Kingsbridge Community College
Devon 09.2020 - 07.2023
GCSEs - Design Technology
Kingsbridge Community College
Devon 09.2020 - 07.2023
GCSEs - Religious Studies
Kingsbridge Community College
Devon 09.2020 - 07.2023
GCSEs - English Spoken Language
Kingsbridge Community College
Devon 09.2020 - 07.2023
A-Levels - Business Studies Advanced
Kingsbridge Community College
Denton, Kent 09.2023 - 07.2025
A-Levels - Product Design Advanced
Kingsbridge Community College
Devon 09.2023 - 07.2025
A-Levels - Psychology
Kingsbridge Community College
Devon 09.2023 - 07.2025
Skills
- Familiarity with consumer laws
- Product returns management
- Issue resolution
- Complaint resolution
- Customer engagement
- Team collaboration
- Communication and listening
- Basic coding knowledge
Affiliations
- Travelling
- Tennis
- Badminton
Accomplishments
I completed Ten Tors in which this challenge you have to walk 35 miles, and reaching checkpoints on ten different tors, in under two days with your team. This achievement shows my resilience and ability to work as a team.
Touring Australia for 6 weeks in a campervan with my best friend which made me step out my comfort zone of my home town experiencing world wonders I had always wanted to see in person.
References
References available upon request.
Timeline
Customer experience specialist
Sky UK
09.2026 - Current
Off-Till Colleague
Tesco
05.2024 - 09.2026
Retail cashier
H Luscombe & Son Ltd
09.2023 - 09.2026
A-Levels - Business Studies Advanced
Kingsbridge Community College
09.2023 - 07.2025
A-Levels - Product Design Advanced
Kingsbridge Community College
09.2023 - 07.2025
A-Levels - Psychology
Kingsbridge Community College
09.2023 - 07.2025
GCSEs - Mathmatics
Kingsbridge Community College
09.2020 - 07.2023
GCSEs - English Language
Kingsbridge Community College
09.2020 - 06.2023
GCSEs - English Literature
Kingsbridge Community College
09.2020 - 09.2023
GCSEs - Combined Science (Higher)
Kingsbridge Community College
09.2020 - 07.2023
GCSEs - Geography
Kingsbridge Community College
09.2020 - 07.2023
GCSEs - Business Studies
Kingsbridge Community College
09.2020 - 07.2023
GCSEs - Design Technology
Kingsbridge Community College
09.2020 - 07.2023
GCSEs - Religious Studies
Kingsbridge Community College
09.2020 - 07.2023
GCSEs - English Spoken Language
Kingsbridge Community College
09.2020 - 07.2023