Summary
Overview
Work history
Education
Skills
Languages
Volunteer Work
Timeline
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Eve Homan

Harwich,Essex

Summary

A friendly, solutions-focused professional with extensive experience in AR, hospitality, and customer service. Skilled in clear communication and problem-solving, with a strong ability to support financial processes and enhance customer satisfaction.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work history

Customer Experience Specialist

InDebted
, UK
02.2025 - Current
  • Manage customer enquiries about outstanding debts through phone and email.
  • Facilitate negotiation of affordable repayment plans and settlements.
  • Provide exceptional service by guiding customers through resolution options.
  • Propose enhancements to internal processes for better operational efficiency.

AR Admin & Debt Collection Officer (Contract)

Staycity
, UK
01.2024 - 07.2024
  • Effectively managed debt recovery by planning and carrying out actions to collect overdue payments.
  • Built strong relationships with debtors to encourage payments and maintained regular contact to understand and resolve issues.
  • Successfully recovered aged debt over four years old and secured over €100,000 in overdue payments within six months, while keeping accurate records and reporting on progress.

Risk & Control Analyst

Staycity
, UK
11.2022 - 03.2023
  • Developed and implemented risk policies and procedures, ensuring regular updates and reviews to maintain compliance and effectiveness.
  • Analysed chargeback data and collaborated with banks to recover funds, successfully reducing fraud and mitigating financial risks.

Accounts Receivable Team Lead

Staycity
, Ireland
03.2021 - 11.2022
  • Managed daily team operations, ensuring smooth workflows and productivity.
  • Prepared detailed month-end reports and conducted credit checks to evaluate risks associated with potential clients.
  • Negotiated effectively with customers to resolve overdue debts and recover payments.
  • Provided training and mentorship to team members, supporting their development and enhancing department performance.

Accounts Receivable Clerk

Staycity
, Ireland
07.2019 - 03.2021
  • Sending invoices to companies with credit terms on a daily basis
  • Verifying the validity of account discrepancies by investigating information provided by the sales and reservation departments
  • Producing weekly guest and deposit ledger reports and ensuring they are reduced
  • Reconciling bank payments and postings

Reservation Agent

Staycity
, Ireland
08.2017 - 07.2019

Receptionist

Barnacles Hostel
, Ireland
01.2014 - 02.2016

Education

Business & Administration -

NVQ
10.2011 - 10.2012

Skills

  • Excellent telephone manner
  • Finance reporting familiarity
  • Microsoft Excel proficiency
  • Deadline driven

Languages

Portuguese
Upper intermediate
Arabic
Beginner

Volunteer Work

  • English Language Assistant, Living It English Cafe - Gazientep, Turkiye - Jun 2024 to Jul 2024
  • Receptionist, Nest Hostel - Bucharest, Romania - Aug 2024 to Sep 2024
  • English Language Assistant, Dar America Language Centre - Casablanca, Morocco - Oct 2024 to Nov 2024

Timeline

Customer Experience Specialist

InDebted
02.2025 - Current

AR Admin & Debt Collection Officer (Contract)

Staycity
01.2024 - 07.2024

Risk & Control Analyst

Staycity
11.2022 - 03.2023

Accounts Receivable Team Lead

Staycity
03.2021 - 11.2022

Accounts Receivable Clerk

Staycity
07.2019 - 03.2021

Reservation Agent

Staycity
08.2017 - 07.2019

Receptionist

Barnacles Hostel
01.2014 - 02.2016

Business & Administration -

NVQ
10.2011 - 10.2012

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Eve Homan