Eve Homan
Harwich,Essex
Summary
A friendly, solutions-focused professional with extensive experience in AR, hospitality, and customer service. Skilled in clear communication and problem-solving, with a strong ability to support financial processes and enhance customer satisfaction.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
Customer Experience Specialist
InDebted
, UK
2025.02 - Current
- Manage customer enquiries about outstanding debts through phone and email.
- Facilitate negotiation of affordable repayment plans and settlements.
- Provide exceptional service by guiding customers through resolution options.
- Propose enhancements to internal processes for better operational efficiency.
AR Admin & Debt Collection Officer (Contract)
Staycity
, UK
2024.01 - 2024.07
- Effectively managed debt recovery by planning and carrying out actions to collect overdue payments.
- Built strong relationships with debtors to encourage payments and maintained regular contact to understand and resolve issues.
- Successfully recovered aged debt over four years old and secured over €100,000 in overdue payments within six months, while keeping accurate records and reporting on progress.
Risk & Control Analyst
Staycity
, UK
2022.11 - 2023.03
- Developed and implemented risk policies and procedures, ensuring regular updates and reviews to maintain compliance and effectiveness.
- Analysed chargeback data and collaborated with banks to recover funds, successfully reducing fraud and mitigating financial risks.
Accounts Receivable Team Lead
Staycity
, Ireland
2021.03 - 2022.11
- Managed daily team operations, ensuring smooth workflows and productivity.
- Prepared detailed month-end reports and conducted credit checks to evaluate risks associated with potential clients.
- Negotiated effectively with customers to resolve overdue debts and recover payments.
- Provided training and mentorship to team members, supporting their development and enhancing department performance.
Accounts Receivable Clerk
Staycity
, Ireland
2019.07 - 2021.03
- Sending invoices to companies with credit terms on a daily basis
- Verifying the validity of account discrepancies by investigating information provided by the sales and reservation departments
- Producing weekly guest and deposit ledger reports and ensuring they are reduced
- Reconciling bank payments and postings
Reservation Agent
Staycity
, Ireland
2017.08 - 2019.07
Receptionist
Barnacles Hostel
, Ireland
2014.01 - 2016.02
Education
Business & Administration -
NVQ
2011.10 - 2012.10
Skills
- Excellent telephone manner
- Finance reporting familiarity
- Microsoft Excel proficiency
- Deadline driven
Languages
Portuguese
Upper intermediate
Arabic
Beginner
Volunteer Work
- English Language Assistant, Living It English Cafe - Gazientep, Turkiye - Jun 2024 to Jul 2024
- Receptionist, Nest Hostel - Bucharest, Romania - Aug 2024 to Sep 2024
- English Language Assistant, Dar America Language Centre - Casablanca, Morocco - Oct 2024 to Nov 2024
Timeline
Customer Experience Specialist
InDebted
2025.02 - Current
AR Admin & Debt Collection Officer (Contract)
Staycity
2024.01 - 2024.07
Risk & Control Analyst
Staycity
2022.11 - 2023.03
Accounts Receivable Team Lead
Staycity
2021.03 - 2022.11
Accounts Receivable Clerk
Staycity
2019.07 - 2021.03
Reservation Agent
Staycity
2017.08 - 2019.07
Receptionist
Barnacles Hostel
2014.01 - 2016.02
Business & Administration -
NVQ
2011.10 - 2012.10