IT Technician Apprentice
Cambridge Regional College
Cambridge
01.2020 - 01.2021
- Carried out hardware and software updates across campus systems, improving reliability, security, and performance.
- Diagnosed and resolved technical issues with classroom and office equipment, minimizing downtime and disruption.
- Provided responsive first-line IT support to staff and students, ensuring a smooth user experience.
- Supported the maintenance and development of college IT infrastructure, contributing to more efficient daily operations.
- Built strong troubleshooting, problem-solving, and technical support skills through hands-on experience in a busy academic environment.