Thomas Bray

Account Manager - Schools & Universities

• Overseeing operations across multiple sites within the Schools & Universities sector.
• Implementing strategic plans to improve efficiency and service quality.
• Managing budgets and financial performance to ensure cost-effective operations.
• Leading and developing teams to achieve high standards of performance.
• Ensuring compliance with health, safety, and food safety regulations.
• Building and maintaining strong relationships with clients and stakeholders.
• Monitoring and analyzing key performance indicators to drive continuous improvement.

Key Responsibilities:

Qualifications:

• Proven experience in account management, preferably in the catering or food service industry.
• Strong knowledge of health and safety regulations and food safety standards.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team.

• Overseeing 12 Multi Site Catering outlets within Drayton Manor Resort, monitoring daily sales performance and setting daily sales targets & initiatives.
• Sales Weekly Turnover £250 - 500k depending on time of year
• Scheduling in daily meetings with Management team on how, what and why to strive for monitoring performance
• Planned staff rotas to meet customer demand whilst remaining under budget.
• Established clear budgets with sound controls to keep business operating with optimum finances.
• Cut company operating budgets through improved staffing, resourcing and inventory management.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Build and maintain working relationships with Client to facilitate seamless running of department.
• Create vision and longer term strategies for us to enable team goals
• Be out on ground with teams, and lead by example
• Celebrating people, recognising fantastic Customer Service
• Strive for results every single day by approaching and challenging teams

• Weekly Sales Turnover £25k+
• Managed daily management meetings on constantly engaging teams and drive sales
• Being hands on with team, leading by example
• Placed orders with vendors on regular basis.
• Grew restaurant profits through improved marketing and staff development initiatives.
• Designed successful employee engagement programs, increasing employee retention rate.
• Maintained faultless customer service through proper staff training and development.
• Developed, recommended and implemented strategies to improve employee work quality and speed.

I managed all catering outlets within the Tesco Distribution Centre in Hinckley. I managed team of up to 18 colleagues for whom had various roles ranging from Head Chefs, Vending and General Assistants.

Job Role & Successes:

• Increase like for like sales
• Reduce Waste to 3% minimum weekly target
• Motivate team to achieve desired results
• Comply with all Health & Safety compliance
• Comply with all Food Safety compliance
• Complete weekly food orders
• Encourage and drive great customer service
• Maintaining plan o grams
• Create menus and driving Gross Profit.
• Target GP 5% on weekly basis
• Manage Inventory Stock Counts on weekly & monthly basis
• Control Labour expenditure on daily basis
• Maintain Client relations.
• Comply with weekly Tesco audits

• Leading, pushing team to high levels of Customer Service
• Living and adhering to Client Values
• Weekly Stock Control & maintaining and hitting GP of 63%
• Established Labour Control within business
• Monthly Team Meetings to communicate targets and standards required
• Training on Food Safety and all aspects of Health & Safety
• Increased employee performance and recognise training needs and potential as appropriate
• Performed financial targets set & agreed with client in line with budgets. Sales
• Maintain Food costs in accordance to budget.
• Control and achieve financial targets & maximising commercial opportunities
• Conduct regular Client meetings

• Multi-Site Manager overseeing New Client Sites in and around West Midlands region. Managing and developing teams to progress further by monitoring unit/s sales.
• Working closely with Client and building outstanding relations with General Store Managers within Client whilst representing Compass Group.
• Unit/s weekly sales revenue hitting £60-80k
• Monitored health and safety measures for guaranteed compliance.
• Organised financial and operational data to help with yearly budgeting and planning.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Established clear budgets and cost controls strategies to meet objectives.
• Grew restaurant profits through improved marketing and staff development initiatives.

• Managed various Pizza Hut restaurants within West Midlands region, notably Gloucester, Birmingham, Cheltenham, Swindon and Bromsgrove.
• Managing and reporting weekly sales of £30k.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Reduced labour costs while maintaining excellent service and profit levels.
• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
• Developed, implemented and communicated business plans to promote profitable food and beverage sales.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.