DALE TRICKETT
Llantwit Major,Vale of Glamorgan
Summary
Results-driven professional with proactive approach to managing operations and optimising team performance. Demonstrates strong leadership and problem-solving skills, coupled with deep understanding of process improvement and customer satisfaction. Aims to drive operational excellence and foster culture of continuous improvement.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Area Operations Manager
Euro Car Parts
South Wales Area
12.2024 - Current
- Actively contributed towards the development of annual budgets, ensuring financial stability.
- Led change management initiatives, promoting organisational adaptability in a dynamic market environment.
- Developed training programmes to boost staff competency and performance.
- Drove sales growth by optimising area operations processes and procedures.
- Overcame complex challenges through strategic decision making and problem-solving skills.
- Implemented cost-saving measures, maintaining profitability during challenging market conditions.
- Managed regional logistics, improving timely delivery of services.
- Conducted regular audits for compliance with company and regulatory standards.
- Streamlined workflows for improved efficiency and output.
Branch Manager
Euro Car Parts
Treforest, Rhondda Cynon Taf
10.2022 - 12.2024
- Evaluated staff and customer feedback to improve branch operations.
- Partnered with management team to optimise operations and reduce costs.
- Set team performance goals and monitored progress to encourage attainment.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Directed day-to-day work of 23 employees and motivated teams to exceed objectives.
- Addressed staff development concerns and implemented training to bridge learning gaps.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Grew the branch from £15,000 SPD to currently £21,000+ SPD.
Branch Manager
Electrical Wholesale Specialists LTD
Llandarcy, Neath
06.2020 - 10.2022
- Worked with director to set performance standards.
- Set team performance goals and monitored progress to encourage attainment.
- Monitored industry trends to remain ahead of competitor activity.
- Identified new business leads and achieved high conversion rates to exceed growth targets.
- Negotiated supplier agreements to achieve cost-effective outcomes.
- Ensured compliance with company policies, maintaining ethical standards.
- Fostered a positive work environment, improving overall team morale.
- Conducted regular performance reviews for continuous employee development.
- Provided excellent customer service, securing client loyalty.
Regional Sales Manager
Tamlite Lighting LTD
Redditch, Worcestershire
01.2020 - 06.2020
- With detailed product presentations, convinced potential customers of benefits and value of products and services offered by the company.
- Boosted brand visibility by planning and executing regional sales strategies.
- Achieved consistent market growth with effective territory management.
- Forged productive relationships with key clients to enhance customer loyalty.
- Negotiated contracts with prospective clients to secure profitable deals.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Regional Sales Manager
Net Led Lighting LTD
Cambridge, Cambridgeshire
01.2019 - 12.2019
- Achieved consistent market growth with effective territory management.
- Collaborated closely with marketing department to align sales forecasts and inventory needs.
- Implemented CRM systems, improving efficiency in client relationship management.
- To strengthen customer relations, provided post-sale support as needed.
- Identified new business opportunities, driving expansion into untapped markets.
- Attended trade shows, enhancing company's industry presence and potential leads generation.
- Led team training sessions to increase product knowledge and sales techniques.
- Liaised regularly with senior management to report on regional sales performance.
- Boosted brand visibility by planning and executing regional sales strategies.
Account Manager
Edmundson Electrical Ltd
Cardiff, Cardiff
01.2015 - 07.2019
- Analysed sales data for identifying opportunities for growth.
- Managed business relationships to ensure loyalty and long-term commitment.
- Achieved client satisfaction by managing key accounts effectively.
- Conducted market research to stay abreast of industry trends.
- Monitored competitor activity, staying ahead in the market competition.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Collaborated with sales team for achieving shared objectives.
- Assured timely delivery of products and services to meet customer expectations.
Trade Counter Sales
LH Evans
Cardiff, Cardiff
12.2012 - 01.2015
- Processed customer orders, ensuring timely delivery and satisfaction.
- Helped maintain a clean and organised workspace for efficient functioning.
- Handled customer queries and complaints to achieve resolution and satisfaction.
- Supported colleagues during busy periods, fostering teamwork and efficiency.
- Assisted in inventory management for streamlined operations.
- Ensured adherence to safety standards at the counter, promoting a safe working environment.
- Maintained accurate records of transactions for audit purposes.
- Tracked stock levels accurately, preventing overstocking or understocking issues.
Education
A-Levels - Sociology, Biology, Chemistry
Llantwit Major Comprehensive
Llantwit Major, Wales 09.2010 - 07.2012
GCSEs - Maths, Biology, Chemistry, Physics, English Literature, English Language, French, Welsh, Information Technology, Systems and Control
Llantwit Major Comprehensive
Llantwit Major, Wales 01.2005 - 01.2010
Specialist Product Knowledge Diploma - Electrical
MOL
01.2017 - 04.2018
Skills
- Team management
- Customer Service
- Attention to detail
- Human resources knowledge
- Relationship management
- Resource planning and allocation
- Operational support
- Logistical planning
- Workforce scheduling
- Business continuity planning experience
- Performance metrics analysis
- Business expansion strategy
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Custom
References available upon request.
Timeline
Area Operations Manager
Euro Car Parts
12.2024 - Current
Branch Manager
Euro Car Parts
10.2022 - 12.2024
Branch Manager
Electrical Wholesale Specialists LTD
06.2020 - 10.2022
Regional Sales Manager
Tamlite Lighting LTD
01.2020 - 06.2020
Regional Sales Manager
Net Led Lighting LTD
01.2019 - 12.2019
Specialist Product Knowledge Diploma - Electrical
MOL
01.2017 - 04.2018
Account Manager
Edmundson Electrical Ltd
01.2015 - 07.2019
Trade Counter Sales
LH Evans
12.2012 - 01.2015
A-Levels - Sociology, Biology, Chemistry
Llantwit Major Comprehensive
09.2010 - 07.2012
GCSEs - Maths, Biology, Chemistry, Physics, English Literature, English Language, French, Welsh, Information Technology, Systems and Control
Llantwit Major Comprehensive
01.2005 - 01.2010
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