Thomas Blackshire-Cook
Rainham,Kent
Summary
Dedicated, Hard worker with a strong foundation in customer service and communication excellence. Demonstrates proficiency in data entry and efficient multitasking, ensuring seamless operations and customer satisfaction. Skilled in anticipating customer needs, handling crises, and managing complaints with confidence. Committed to adhering to health and safety regulations while maintaining a flexible schedule to meet business demands. Career goals include advancing within the customer service sector, leveraging skills in stock replenishment and cash handling to enhance operational efficiency.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Retail assistant
Tesco
Rainham, Kent
06.2021 - 11.2022
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Boosted sales through suggestive selling techniques.
- Managed inventory for streamlined store operations.
- Helped in the setup of special events and promotional activities within the store.
- Maintained clean shop floor, promoting a welcoming environment.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Commis Chef
William Freeman
Hollingbourne, Kent
01.2019 - 07.2020
- Trained under experienced chefs increasing professional culinary skills.
- Assisted in large-scale catering events, ensuring successful execution.
- Prepared ingredients for head chef to ensure efficient service.
- Collaborated with team members for smooth kitchen operations.
- Participated in daily inventory checks to avoid ingredient shortages.
- Supported dish development, resulting in varied menu options.
- Maintained high hygiene standards throughout kitchen operations.
- Complied with food safety regulations.
Support Worker
CLBD
Sittingbourne, Kent
01.2018 - 01.2019
- Helped achieve client independence through guided tasks and activities.
- Administered medication according to schedule, promoting optimal health outcomes.
- Provided companionship during outings contributing to an active social life for clients.
- Encouraged social integration by facilitating community involvement opportunities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Actively listened to client concerns thus creating a comforting environment.
- Prepared nutritious meals that met special dietary needs of clients.
Education
GCSEs - English Literature
St John Fisher, Catholic Comprehensive
Medway 06.2004 - 07.2006
GCSEs - Maths
St John Fisher, Catholic Comprehensive
Medway 06.2004 - 07.2006
Skills
- Flexible schedule availability
- Data entry proficiency
- Customer needs anticipation
- Communication excellence
- Health and Safety regulations
- Crisis handling
- Efficient multitasking
- Stock replenishment
- Cash handling
- Complaint management
- Customer Service
- Confident communicator
Timeline
Retail assistant
Tesco
06.2021 - 11.2022
Commis Chef
William Freeman
01.2019 - 07.2020
Support Worker
CLBD
01.2018 - 01.2019
GCSEs - English Literature
St John Fisher, Catholic Comprehensive
06.2004 - 07.2006
GCSEs - Maths
St John Fisher, Catholic Comprehensive
06.2004 - 07.2006
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