THIWANKA HARINDA SIRIMANNA
Accountancy, Management, Retail
New Barnet,Hertfordshire
Summary
Productive professional with expertise in executing and maintaining quality control systems. Skilled in using Statistical Process Control tools. Conducts internal audits and investigations with accuracy and precision.
Overview
15
15
years of professional experience
2
2
Years of post -Graduate education
5
5
Certificate
Work history
SECTION LEADER at
ASDA Supermarket plc
01.2022 - Current
- Updated Warehouse Management Systems and Excel spreadsheets with precision.
- Operated forklift and powered pallet truck to safely manoeuvre goods.
- Drove strong service culture through team huddles and 1:1 feedback sessions.
- Streamlined and monitored line flow to avoid saturation.
- Stored and relocated stock to drive operational efficiency.
- Hit targets by coaching team and recommending areas for improvement.
- Minimised waste by training staff in food hygiene and correct product handling.
- Achieved comprehensive product availability with proactive ordering and replenishment.
- Supervised equipment repairs and troubleshooting to restore operations.
- Led team to process and package high product volumes within target timeframes.
- Completed stock checks to enhance picking speed and accuracy.
TEAM MEMBER
W.M Morrison supermarket plc
01.2018 - 01.2022
- Prepared and packaged orders with precise presentation skills.
- Offered exceptional customer service with strong product knowledge.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
Customer Service Representative
BP Retail
London, England
04.2008 - 01.2018
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Processed inbound customer calls, providing information on service or product upgrades
Education
DIPLOMA - MANAGEMENT (FINANCE
PRACTICE - Management
www.bpp.com)
(Student No: BP0131053)
BACHELOR OF SCIENCE - ACCOUNTING
Second class honors' lower, GPA: 2.2, (www.ulster.ac.uk)
(Student No: B00627414)
Accountancy
01.2023 -
- Professional development completed in SAGE 50 bookkeeping
A-Levels - Economics
01.2005 - 01.2007
Skills
- SAP and scheduling systems
- Strong product availability
- Fresh veg quality assurance
- Rota and holiday planning
- Service culture modelling
- Wastage minimisation
- Team huddle hosting
- [Number] staff management
- Performance and error reporting
- Production reporting
- Physical resource management
- Contract management
- Department management
- Operational support
- Financial risk analysis
- Strategic planning
- Strategic research
Certification
ONLINE ENGLISH ASSESSMENT - School of English, University of Ulster
− Listening B2
− Reading B2
− Speaking B2
− Writing B2
Highly computer literate and proficient with MS Office.
Non - Technical Skill
− Double entry bookkeeping
− Management skill, Advanced level in business and finance in Isipathana college Colombo 5 Sri Lanka
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Bradstoneallington - , Accountancy
01.2023 -
SECTION LEADER at - ASDA Supermarket plc
01.2022 - Current
TEAM MEMBER - W.M Morrison supermarket plc
01.2018 - 01.2022
Customer Service Representative - BP Retail
04.2008 - 01.2018
Isipathana college Colombo Sri Lanka - A-Levels, Economics
01.2005 - 01.2007
- DIPLOMA, MANAGEMENT (FINANCE
University of BPP - PRACTICE, Management
University of Ulster - BACHELOR OF SCIENCE, ACCOUNTING
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