Summary
Overview
Work History
Education
Skills
Timeline
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Emma Duncan

Emma Duncan

Fraserburgh ,Aberdeenshire

Summary

Energetic employee with good communication and organisation skills. Seeks solutions to problems and applies knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Organised and dependable with 10 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Ambient grocery section leader

Asda
Fraserburgh , Aberdeenshire
08.2014 - Current
  • Generated and actioned insights from sales and performance reports.
  • Achieved comprehensive product availability with proactive ordering and replenishment.
  • Led team to process and package high product volumes within target timeframes.
  • Hit targets by coaching team and recommending areas for improvement.
  • Drove strong service culture through team huddles and 1:1 feedback sessions.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Shift planning and rota changes
  • Duty manager tasks including money handling and dealing with customers.

Care assistant

Meallmore ltd
Fraserburgh , Aberdeenshire
08.1998 - 08.2014
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Submitted reports to manager regarding status of client.
  • Monitored client health conditions and reported immediate issues to manager.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Adapted to service users' needs and requests to maintain personalised care.

Education

Scottish Qualifications Certificate - Access to nursing

Nescol
Fraserburgh
08.2004

Skills

  • staff management
  • Rota and holiday planning
  • Team huddle hosting
  • SAP and scheduling systems
  • Brand positioning
  • Brand recall
  • Relationship management
  • Team building
  • Customer focused

Timeline

Ambient grocery section leader

Asda
08.2014 - Current

Care assistant

Meallmore ltd
08.1998 - 08.2014

Scottish Qualifications Certificate - Access to nursing

Nescol

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Emma Duncan