Thibaud Scali
London,UK
Summary
Results-driven professional with extensive experience in sales, customer service, and team leadership across retail, e-commerce and hospitality sectors. Demonstrated success in exceeding sales targets and managing complex sales operations. Expertise in end-to-end sales management, process improvement, and team training.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
B2B Bulk Sales Specialist
Photobox
12.2022 - 09.2025
- Managed the complete sales cycle for B2B bulk orders, increasing customer conversion rates up between 95 to 100% through seamless communication and accurate payment processing.
- Developed and executed email marketing campaigns via Mailchimp, enhancing customer engagement and retention.
- Monitored and tracked production costs and profit margins, increasing sales and margins by 10% on a YoY basis.
Reservations Supervisor
Ennismore (Accor) - The Hoxton
05.2022 - 12.2022
- Handled the daily flow of emails and phone calls for the Reservations team, boosting customer satisfaction rates by quickly addressing inquiries and resolving issues.
- Trained new hires and front desk staff, ensuring top-notch customer service and improving operational efficiency through thorough onboarding and ongoing support.
Reservations Agent
Ennismore - The Hoxton
08.2019 - 04.2022
- Boosted customer satisfaction rates by providing top-notch service via phone, email, and chat, ensuring friendly and effective communication.
- Reduced booking errors through meticulous daily checks and quick issue resolution for three London hotels.
- Ensured secure transactions and accurate financial records by updating billings and performing thorough fraud checks.
Quality Assurance Team Lead
StockX UK
08.2018 - 05.2019
- Ensured the entire production line adhered to quality standards.
- Supported the authentication team by providing knowledge and performance reports.
- Trained Quality Assurance team members and generated performance feedback.
- Led communication with buyers and sellers regarding order issues.
UK Flagship Store Supervisor
The North Face
06.2017 - 08.2018
- Managed store operations, including opening/closing, sales, and cashing.
- Coached the sales team to optimize sales performance.
- Handled exchanges, returns, and warranty processes.
Sales Assistant Keyholder
Hylton
04.2016 - 05.2017
- Managed opening and closing of the shop, cashing, and sales, ensuring maximum customer service and seamless operations.
- Processed deliveries, prepared transfers, and reworked visual merchandising to optimize store layout and stock levels.
- Promoted the shop through newsletters and social media, enhancing brand visibility and customer engagement.
Store Supervisor
ASICS EMEA
05.2015 - 05.2016
- Managed store operations, including opening/closing, cashing, and sales, ensuring a seamless customer experience.
- Oversaw visual merchandising and inventory management, optimizing store layout and stock levels.
- Handled administrative tasks such as order processing, sales tracking, and social media updates, improving operational efficiency.
Education
Master of Science - Economics
Marseille School of Economics (MSE)
Marseille, France 09.2011 - 08.2012
Bachelor of Science - Economics
Le Mans University
Le Mans, France 09.2010 - 08.2011
Skills
- Sales cycle management & B2B negotiations
- Customer service / client relationship management
- Stock/inventory & order management
- Process improvement / quality assurance
- Team leadership & training
- Excellent communication (English & French, fluent)
- CRM systems / Microsoft Office / Inventory tools
- Direct sales experience
- Selling
- Conflict resolution aptitude
Languages
French – Fluent
English – Fluent
Hobbies and Interests
Art (Street art & Modern art), Music, Sport (Running & Football)
Affiliations
Music, Art, Sport
Timeline
B2B Bulk Sales Specialist
Photobox
12.2022 - 09.2025
Reservations Supervisor
Ennismore (Accor) - The Hoxton
05.2022 - 12.2022
Reservations Agent
Ennismore - The Hoxton
08.2019 - 04.2022
Quality Assurance Team Lead
StockX UK
08.2018 - 05.2019
UK Flagship Store Supervisor
The North Face
06.2017 - 08.2018
Sales Assistant Keyholder
Hylton
04.2016 - 05.2017
Store Supervisor
ASICS EMEA
05.2015 - 05.2016
Master of Science - Economics
Marseille School of Economics (MSE)
09.2011 - 08.2012
Bachelor of Science - Economics
Le Mans University
09.2010 - 08.2011
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