Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

THI PHUONG NGUYEN

London

Summary

Experienced in event management and customer retention, with a strong focus on process improvement and quality control. Demonstrates expertise in service delivery, stock control, and staff training, ensuring efficient administration and seamless calendar management. Skilled in appointment scheduling, barista equipment maintenance, cash register use, drink customisation, and recipe following precision. Aims to leverage these competencies to enhance operational efficiency and customer satisfaction in future roles.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Barista/Waitress

Viet Town
London
10.2024 - Current
  • Prepared and served a wide range of hot and cold beverages, including coffees, teas, cocktails and smoothies with consistency and high quality.
  • Maintained cleanliness and organization of the bar area, ensured all equipment was properly cleaned and functioning.
  • Provided excellent front-house service: greeted and seated guests, presented menus, took orders, and ensured timely food and drink delivery.
  • Assisted in training new staff on customer service standards and bar procedures.
  • Handled customer inquiries and resolved complaints professionally, ensuring a positive guest experience.
  • Managed cash and POS system, processed payments accurately and efficiently.
  • Worked closely with kitchen and floor staff to maintain smooth service flow during peak hours.
  • Monitored inventory for bar supplies and placed orders when necessary.

Waitress

Gino's Restaurant
Lincoln
11.2023 - 09.2024
  • Provided top-notch customer service by greeting guests, assigning tables, and managing reservations.
  • Answered phone calls and proactively resolved complaints to maintain high levels of satisfaction.
  • Demonstrated positive attitude and ability to work well under pressure by collaborating with all restaurant staff.
  • Instrumental in aiding menu improvements by providing customer insight into the best dishes.
  • Trained new staff in restaurant processes, enabling smooth onboarding of employees.

Receptionist

Exquisite Nail Spa
Lincoln
04.2023 - 09.2024
  • Managing front-desk operations, including greeting clients, scheduling appointments, and handling inquiries.
  • Maintained a welcoming environment while efficiently managing customer flow to ensure timely service.
  • Processed payments and managed booking systems to optimize appointment schedules.
  • Addressed customer concerns and ensured a high level of client satisfaction.
  • Collaborated with nail technicians to ensure smooth daily operations and provide seamless client experiences.

Waitress

Thai Marina Restaurant
Lincoln
04.2023 - 10.2023
  • Delivered excellent customer service, enhancing satisfaction and retention.
  • Resolved issues efficiently while managing multiple priorities in a fast-paced environment.
  • Optimized table turnover, boosted sales through cross-selling.
  • Collaborated closely with kitchen staff to ensure timely, accurate food delivery, contributing to a smooth and enjoyable dining experience.

Education

Bachelor's Degree - International Business

International School - Hanoi National University
Hanoi
09.2016 - 06.2020

Master's Degree - Logistics and Global Operations

University of Lincoln
Lincoln
09.2022 - 10.2023

Skills

  • Event management
  • Customer retention
  • Process improvement
  • Quality control
  • Service delivery
  • Stock control
  • Staff training
  • Administration
  • Calendar management
  • Appointment scheduling
  • Barista equipment maintenance
  • Cash register use
  • Drink customisation
  • Recipe following precision

Languages

English
Upper intermediate
Vietnamese
Native

Timeline

Barista/Waitress

Viet Town
10.2024 - Current

Waitress

Gino's Restaurant
11.2023 - 09.2024

Receptionist

Exquisite Nail Spa
04.2023 - 09.2024

Waitress

Thai Marina Restaurant
04.2023 - 10.2023

Master's Degree - Logistics and Global Operations

University of Lincoln
09.2022 - 10.2023

Bachelor's Degree - International Business

International School - Hanoi National University
09.2016 - 06.2020

Similar Profiles

Create profile
THI PHUONG NGUYEN